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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3769 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Not receiving code for back-up SMS for 2FA

Hi, I have set-up a 2FA app, but when I added a backup SMS number I didn't get a code. Now when I go to add a backup it lists the starte'ed out digits of the number (even though it was never authenticated) and clicking Next just shows "Try changing y...

Resolved! Can't add a second user to my Oculus Quest 2

I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on w...

Playjamin by Honored Guest
  • 93047 Views
  • 198 replies
  • 47 kudos

Resolved! Quest 3 not recognizing .mp3 or .m4a music files

I copied over both types of files into the "Quest 3\Internal Shared Storage\Music" folder and the headset will see the files in the file app but won't play them. Options when clicking on the 3 dots on the file only shows the options "View Info" and "...

My mic is very quiet when im recording on my oculus quest 2

This happened about a week ago. Whenever i record on my oculus quest 2 the audio always comes out quiet on my end. In game people can hear me just fine but when i stop recording to watch the video, you can barely hear me. Before it worked just fine. ...

Worst support

I have a problem to get 6 digits code confirmation email to create and confirm my account, I talked to support center on WhatsApp support group and they send my concern to higher support level and after more than week they send email ask me to check ...

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Stuck on spininng logo

My VR is stuck on the spinning meta logo screen. I have done multiple factory resets and a reboots but nothing is working.

Apps and meta account are gone

I had to do a factory reset and now all my apps are gone and shows my meta account is also missing. . All I have is a Facebook account now but all my apps are niee was missing. The mini store instead of saying download tells me I have to purchase the...

Resolved! Meta Quest chat app for web?

In my meta quest "home" i can bring up "people" and select one to chat with.In the "Meta Quest" app on my iOS device, i can do the same, like text chatting.But is there a web user interface for that? Like can i open a web browser, and chat with my Me...

Unable to get recovery code, no access to my old number

Hey Everyone,This is probably something that has been dealt with before but I need help accessing my old account with the recovery code but I do not have access to my old number anymore, does anyone know where I can get support with this?

Brak prezentu za reflink

Dzień dobry,Dzięki referral link od mojego przyjaciela zarejestrowałem się na koncie Meta Quest i zakupiłem Quest 2.Niestety nie otrzymaliśmy 30$ na nasze konta Meta Quest.Co zrobiliśmy źle?

Resolved! Quest 3 Keyboard Dictation not working

On the onscreen keyboard I tap the Microphone key so that I can dictate my typing. The putt on says Initializing for several seconds and just shuts off. I've restarted the device tested audio and mic using voice commands software's up to date How can...

Change my birthday?

Does anyone know of a way to change or remove the date of birth on my Oculus account?

LookTwice by Honored Guest
  • 57954 Views
  • 70 replies
  • 8 kudos

Arizona sunshine 2 - Can't enter multiplayer games

Hi Since having to wipe all my data and reboot my oculus to try and troubleshoot controller issues I cannot now enter into multi player games with people in my contacts...i cant see them and they cant see me at all. I can play single player no probs....

Foxytwit by Honored Guest
  • 1054 Views
  • 12 replies
  • 0 kudos

Resolved! Quest 3 Controllers are not aligned in game?

I’ve noticed that in a lot of games, (banter, bigscreen, pavlov, breachers) the hands don’t line up with where my controllers are pointing, instead they point outwards. This is not an issue with the quests menu ui, they line up fine when im navigatin...

raygon2000 by Honored Guest
  • 11274 Views
  • 101 replies
  • 5 kudos

Cannot gift gorilla tag dlc to supervised account

I got a $60 store credit from the meta store due to account issues we've been having. They said I can use this credit to gift apps to my kid's supervised account. He loves gorilla tag. But when I try to use the store credit to gift him the gorilla ta...

Fris501 by Explorer
  • 242 Views
  • 8 replies
  • 1 kudos

How to exit nfl football

After playing around of golf on pro era I can’t find the exit button. It appears know where. I have to press the power button and turn the system off. And on pro football also.

Resolved! Account permanently disabled for my Child

Hi, I think I have done something wrong but when trying to setup the Quest 3 for my child we have got his account disabled. I entered his age and it asked for a passport photo which we sent but then we got a mail back saying that the account was perm...

ewin42 by Explorer
  • 1839 Views
  • 17 replies
  • 0 kudos

Unable to connect to app

Recently I had my account suspended due to my little brother (unknowingly) using my 18+ account. I got the issue fixed, but now I’m unable to sync my headset with my phone. More info:-both the headset and my phone are on the same wifi-Bluetooth is on...

Meta suspended my account for an error please help

You suspended my account for wrong reason’s. I’m 48 yrs old, not 13. I sent proof already.I’m a social media manager, I lost a few customers because of this. You sent me an email saying you solved but I’m still inactive. Please fix this issue ASAP. M...

Tracking is not working

I have a Quest 2. When I start up the controllers vibrate and head tracking works. As soon as I pull the trigger on either controller the tracking circle jumps to the Center of the screen and I can’t move it. If I press a button the circle flashes bl...

How to delete photos from phone Meta App?

Hi all, Can someone tell me how I can delete the synced photos from the Meta app from my phone? On the Meta 3 you can easily select and delete them. But this doesn't work in the Meta Handy app.So, how can I delete them?

kdeimel by Honored Guest
  • 145 Views
  • 4 replies
  • 1 kudos

Resolved! Appeal to a ban.

I got banned from onward for abusing a bug that has not been fixed for 4 years and I really want to appeal. And for the amount of random hate speech reports for absolutely no reason. First of all, I do not know how to cheat on my headset and other ga...

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