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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Stuck on login headset

Left controller not working. Did a factory reset. Now stuck on the headset login because it can not connect to left controller.Please help.

SteefVV by Level 2
  • 1 replies
  • 0 kudos

refund accidental

i wanted to refund a game but i realized about 3 hours later i dont wanna refund it any way i can cancel it ?

Pairing not working

My oculus quest 2 just won't pair with my phone. I've tried it whit multiple cellphones,restarted the headset,the phones, uninstalled the app, I did all what I could. I checked everything and now I don't know what to do. Anybody knows something I cou...

Can't install new game onto quest 2

I bought a new game via the oculus app on my phone yesterday, and today tried to play it on my quest 2.1. On my oculus app, it says the game install is queued and will install when the vr device is online. 2. The vr device is online but for some reas...

Accessing account

I can’t remember any of the login information for my oculus quest. I’d there love customer support and if so how can I access it?

Name change not working

So I’m trying to change my oculus name, and it’s a simple name change one word, no numbers or any special characters. But no matter what, even if I put a different name it says “Choose a name that starts and ends with a letter or number.” Again, ther...

FB hacked and disabled

My FB account has been hacked and disabled. I have been unable to get any support by emails, phone, etc. from FB. Can someone here help me retrieve my account? Please!!

Video Flagged Unfairly

Yesterday I got my Oculus Quest 2 and recorded my first video on it. It was a silent video of simply showing me work with OpenBrush. This was shared on my FaceBook wall. But FaceBook auto flagged the video for copyright music infringement. I tried to...

Will not pair

I have factory reset my Oculus 2 headset. Multiple problems so had no choice.Now I have to pair it, however, there is no way to do so, even with an oculus account. The app doesn’t work. I’ve removed/added after having shut down iPhone 3 times now. so...

Quest 2 lost orientation and tracking

I have my quest 2 for just a month, recently I found it frequently relocate or reorient the environment itself and loses tracking at the same time. it mostly occurred when I tilt my head upward or sideway. Like playing beat saber, it reorient itself ...

Beat Saber add-ons not sharing on Qwest 2

My husband and I have separate accounts and one Oculus Quest 2. I was able to play Beat Saber we purchased on his account using mine. I just bought a music pack add-on with his account. I went into mine and it's asking me to buy it again. I don't und...

No referral money

I ordered a quest 2 a few days ago and a few hours before I got it my friend sent me a referral link so I made a account and redeemed it then when my Oculous arrived earlier today signed into my account and I don’t have any credit?

Original oculus quest on an infinite loading screen

So for a couple of weeks now, my oculus quest has been stuck on this cycle of being booted up, going to some weird screen of what looks to be a processor update or something since it has an image of a processor and a loading bar underneath it, which ...

Oculus link crashes constantly

My oculus link crashes about every 2 minutes, Ive done all the driver updates, repaired oculus app, reinstalled oculus app, factory reset headset, none of it worked.

Can't login with facebook

I just turnet on the Quest2 after like two months.I'm not able to login with facebook, it get stuck after inserting the 6 digit confirmation code.What can I do?

Cholo- by Level 3
  • 2 replies
  • 0 kudos

My meta acount is not working.

I got a meta account when it said i could get an meta account in the oculus phone app, but now whenever i try to go to the store or the explore page on my vr it wont let me,

Screenshot not working with controllers

I'm sure I can't be the only one that is having this problem, I can't take screenshots with the Oculus button and the trigger anymore. Did they change it, I can still do it with voice commands but it isn't always consistent or it takes too long to ca...

Weird charging behaviour on Quest 2

Heya, I currently am experiencing odd an odd charging problem. My Quest 2 seemed to be stuck at 54% and couldn't go above it when charging. At first I thought this was just a graphical error since I have it charging most of the time through my PC (I ...

Resolved! Resolved - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Black screen in Quest Link remote desktop

Hi Guys, When I connect my Oculus Quest 2 with my laptop and try to launch the remote desktop, a black screen appears.I can control the mouse cursor with the controllers, but no image is showing. I already tried some solutions I found on the internet...