Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Not getting money from referral

Hi although we both logged in it still shows only half made?Do i need to do it again or is there some other type of issue?btw we are in the same country and it was yesterday

uu15 by Level 2
  • 1 replies
  • 0 kudos

Airlink unable to connect to PC

Hi so I tried starting up Airlink for the first time since it got out of beta, (it used to work fine when in beta), but it just didn't want to connect. When starting up airlink I can see my pc in the devices list, and I can click on pair. But after t...


Resolved! Air link no longer connecting

I play with my quest 2 exclusively with air link so I can access steam vr. I haven't been on in a while and today decided I wanted to play, but the air link isn't working. they are on the same wifiI've restarted both my pc and the oculus pc app and t...

PCVR does not work

Hello,thanks for clicking on this topic.I am making it because i can't play in link with my quest 2.My setup :Radeon RX 6500 XT (Without video encoding,i know,but i don't care)Intel core 11400f16 gb ram ddr4I made the usb test and it is ok.Do you kn...

reinstall all purchased items in my library?

Some time ago, to troubleshoot an issue with Oculus, under the advice of oculus support, I did an erase and reinstall of everything oculus on my PC. Now, of course, I would like to reinstall all purchased games. My PC has the hard drive space for it....

returned game

I returned a game which was 8.1gb and its not been taken off i has 17gb now only 9 how do i get gb back

Air link and Link cable not working

So I recently purchased a Quest 2 and ive also bought a Link cable to plug into my pc and quest 2. ive already downloaded the software on my pc and so im trying to connect the vr to my pc with the link cable and it wont work. Ive also used Bluetooth ...

Gift code not received

I sent a game to my son Saturday night. It’s Monday morning and he still hasn’t received an email with the code. I sent a direct message to a support admin from a similar post Sunday morning but have not heard back. I need this to be resolved. Thank ...

Can't install OVR Metrics Tool

I keep getting the error:failed to install OVRMetricsTool_v1.6.2.apk: Failure [INSTALL_FAILED_VERSION_DOWNGRADE]There is no OVR Metrics Tool installed on my headset.I tried to install it with ADB commands and Sidequest.Any suggestions?

the problem that i been having

my oculus quest app wont install it says the disk spcae is full but its not i have one terobite of space and it still does not work it works for other games too install and apps please help me

Cant reset oculus password

Im trying to log into my oculus, so I sign in with facebook succesfully, then it tells me to merge accounts because there is already an existing account with that email, so I merge them, but you need the password for your oculus account, which I forg...

Turn off Messenger notifications without signing out

Is there no way to turn off messenger popping up constantly when I get messages without signing out of messenger all together??? I been all over the internet for over an hour looking for a simple answer to this obvious thing people would want to do. ...


At this point both controllers are not funtioning properly , I have taken all steps to fix them , some steps used to help a couple of months ago for a short time when the malfuntioning started, now nothing helps. Left drifts in an uncontrollable mann...

Atessaa by Level 2
  • 3 replies
  • 0 kudos

Left thumbstick drift

I purchased the Meta Quest 2 last June and I haven't been playing it much since summer started but I went to play today and noticed there is a drift in the left controller thumbstick. I've tried changing the battery(suggestion I seen online) along wi...

Oculus Move Likely Bug: Greyed out days in calendar view

Oculus Move is a great idea. I've found sometimes that the calendar view greys out days where I've done a lot, as though nothing happened that day. If I click on that day though, it correctly drills in and shows me what I played that day and how many...

glinkot by Level 2
  • 1 replies
  • 1 kudos

My oculus account got banned from online games and store

I find that out when i was going to rec room i installed a krusty crab personalizition thing at home when u enter. When i entered rec it said "You arent allowed to play this game" i was like "Did i got banned on rec room?" confused i got on phone and...

Rift s usb connection / tracking issue

We’ve had similar prob to many where rift s works fine the suddenly develops a usb connection issue and won’t track. Power is getting to headset but won’t track and only display is the 3 dots of death. I’ve tried all the fixes suggested except a powe...

Venomy by Level 2
  • 3 replies
  • 0 kudos

Claiming beatsaber

How do I claim beatsaber I purchased an oculas 2 and logged in with Facebook but its still wanting me to but it

OculusClient.exe buggy?

Hi guys, few days ago i received an Oculus update and since that one my ryzen cpu is taking a huge hit under the task manager.OculusClient.exe -OculusClient.exe around 20%-Oculus "" 7%-OculusClient.exe Cant play on good condition since that update, g...

Yo0601 by Level 4
  • 33 replies
  • 4 kudos