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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2816 Views
  • 67 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

"this email is unavailable" can't update my email.

I’ve been trying to change my email for some time now and every time I try to change my email it hits me with the “email is not available”, I have no other accounts with said email and have the same email signed in with Facebook. I need to change my ...

How do I cancel pending follow requests?

So I found out that I sent 5 follow requests to people i don’t remember and I want to cancel them.ive already tried looking everywhere in the people section but I can’t find them.i just want to clean up my account and make it look more tidy, this rui...

Yellow dots when playing Gorilla tag-

Hi, so when I play gorilla tag or something like that I was I’m looking around, I get the yellow dot in the middle of the screen and they just can’t. I just like bugger round for a bit

sexygoose by Honored Guest
  • 386 Views
  • 9 replies
  • 0 kudos

Resolved! Weird quest tracking issue.

When in the passthrough mode on my headset, whether or not I am creating a guardian or creating a room layout. the "ar" objects that I place in the virtual world move with my environment. I'm guessing this isn't supposed to happen and I remeber the g...

Headset charging issue

i've had a problem with my headset recently where it doesn't charge while plugged in, i've tried plugging it in the other way, i've tried plugging it into a different outlet etc, and ontop of that, whenever i try charging it, it'll turn on randomly f...

Dopeybrat by Honored Guest
  • 129 Views
  • 2 replies
  • 0 kudos

Megaton refund- can't play the game.

i recently bought a game called megaton rainfall it wouldn't let me play or anything Then I checked the reviews. And Everyone was saying it wouldn't let them play the game. So i'd Please like a refund.

Windows 11 Quest Link Issues

I'm having really bad dashboard peformance with HAGS(hardware accelerated gpu scheduling) turned on in airlink. When playing a game and looking at desktop for example. Everything just stutters really bad. This goes away if I turn off HAGS in windows ...

Resolved! Quest Link cable will not connect

hi, we use 8 headsets Quest 2, and 1 Oculus Pro. But we can not link them with the link cable. it is a oculus cable. also the white original one that comes with the goggles does not connect. ? Help please. We use software with airlink, but lately it ...

Kletz1 by Explorer
  • 861 Views
  • 5 replies
  • 1 kudos

Unable to login into mobile app.

Greetings - The Meta Quest app is not accepting my email or allowing me to use the Facebook login so that I might register a second Meta Quest 2 headset. Any guidance/assistance would be greatly appreciated. Thank you.

Anonymous by Not applicable
  • 138 Views
  • 1 replies
  • 0 kudos

Is my controllers unable to be fix?

  My right controller is unable to turn on and I have no idea what has happened, a friend of mine told me the battery was probably faulty causing the battery inside to explode in the compartment and possibly rust up (?) I don’t know what to do about ...

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Enter VR not working on certain websites

Oculus Meta Quest 2:When selecting "from the web" on the meta quest browser I am able to enter VR fine. When trying to enter VR from a certain website not listed under "from the web", the screen is black. I've already updated the device, tried factor...

Change username on Instagram

Hi! I'm trying to change my username on Instagram, but the app doesn't let me and I can't fin any place to send a message to the Instagram division to get help with this. Can someone please help me? thanks!

Shipping information issue with replacement

when im trying to get a replacement controller i have to put in my shipment details. but it says "shipping to: Switzerland" i don't live in Switzerland and i cant change it. there is no way to contact a person or even a chat bot. my controller is abs...

Trouble purchasing a game with promo code

My husband and my oculus accounts appear to be linked and it's causing problems with promo codes. I just bought bear Saber using my oculus and a promo code for a 30% discount but when I tried to purchase it for my husband using his oculus and differe...

vegangal by Honored Guest
  • 163 Views
  • 1 replies
  • 0 kudos

Why isn’t my link cable working on quest pro?

I have tried using Air Link, and it works fine. The Link cable works with my other Quest too. When I plug it in, it makes a connection sound and charges, but it cannot connect to my PC, trying to get it recognize. I've uninstalled and reinstalled the...

Vivra by Honored Guest
  • 1855 Views
  • 13 replies
  • 0 kudos

Resolved! Elite Dangerous Odyssey not launching in VR

Complicated story. Effectively I can no longer play Elite Dangerous in VR unless I use my original Horizons install. Since I upgraded Elite Dangerous: Horizons to Elite Dangerous: Odyssey I now have 3 instances of Elite Dangerous showing in my Oculus...

Stuck on setting up business account

No matter what if I factory reset or just turn it off and on, the only thing that shows up on the screen is Meta Quest for Business Requires Two Accounts and if I click decline the screen gets stuck on bubbles in the background and no menu or voice s...

Oculus home will not load.

Hey guys, so, I was using my rift fine last night, working perfectly..Just logged in and my Oculus home refuses to load..stuck in that white void with the loading circle..Menu's all work fine, I can run games etc..It even says i am in my home, I can ...

Kaishen by Explorer
  • 14423 Views
  • 14 replies
  • 3 kudos
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