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Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Black screen but movement is detected with Oculus Rift

Hey,I recently switched to Windows 10 from Windows 7 and since then my Oculus won't work.When I start up Beat Saber, for exemple, I can see the movement of the Rift on the Monitor but the Screen inside the rift is black(not 100% black, more like dark...

Oculus Home Freezes while loading

Hi guys!I keep running into this issue where I try to load a home that's not mine (and in fact, even my secondary home is affected by this issue), and the app just freezes while loading. All I can see moving is a spinning hourglass, nothing else. I c...

Black screen on Oculus Rift CV1

So I started out in the DK2 and pre-ordered the CV1 when it started. Got my around April 20th and have enjoyed using it since. I flight DCS flight simulator and make videos about flying with the rift. Overall, I love the CV1 and really want to get it...

Oculus broke my pc?

I have a pc with a gtx1070, 16gb of ram, Intel i7, and I bought the rift and after days of trying to get it to work it kept crashing my pc on the setup and my gpu would shut down any connection to the monitor and the fans would start blaring on it. I...

Rift CV1 black screen

had my Rift since the first month and only use it every other week for an hour or so, and never had any issues until a few days ago. I updated my nvidia drivers to the newest and when I went to use my Rift my screens were black. It did work fine the ...

Thug by Level 7
  • 2 replies
  • 0 kudos

NEED HELp "usb descriptor failed" unkniwn device.

Can someone help. I am trying to connect my quest to my pc. pc doesnt recognize my quest . ZError message is USB DEVice NOT RDCOGNIZED (usb descriptor failed) how can i find a solution. Oculus support is worthless. no database to find answers.

Windows machine connection problems

On Win7 when I plug my quest in it only occasional asks (on the quest) to approve the connection. I did it twice but not sure if I had to turn the quest on first or exactly what sequence to use. Does it have to be this difficult? anyone know the exac...

[SOLUTION] "Can't reach Oculus service" error on first run

Struggled to find the soultion for the latest Oculus (1.38.00). All goes well until the first startup breaks with "Can't reach Oculus service" error, and prompts to repair the installation.In your Oculus\OVRLibraryService.log you'll see IPC connectio...

New controller touch sensor not working properly.

Just got the new rift s and my left controllers joystick touch sensor (on the first day) was continually showing i was touching it when i wasn't. The second day it's not detecting my touch and when it does its only for a second. I tried removing the ...

Rift S - Display Port not connecting during setup to 1080ti

Apologies as if re-posted this in the Oculus Rift S board. Been trying for days to get my new rift S up and running, but wont connect to display port. During setup, I put in USB and get green check mark, then when I plug in Display port, I get a gree...

black screen

hello I have a black screen, hmd is connected with white light, and green in oculus home, and tracking is working, everything works except for the screen, there is no problem with my other rift, I have two. one is working and the other don't. also bo...

steam vr chaperone grid not working

the steam vr chaperone grid doesnt seem to work. when i play va game in steam vr, both the guardian boundary and the steam chaperone grids dont come up when im next to a wall. the only thing that is there is the small circle thing you have to look di...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

quest not recognised in device manager

I can not get my computrfr to recognize my quest in device manager. it list as an unknown device.i have installed adb drivers and even reset my hedset to factory defaults.i can not connect to sidequest. please help i am frusterated to the mds max.

Oculus Rift Right Eye Display No Longer Working

My Oculus Rift headset right eye has suddenly went black and will not show anything. It was working perfectly last week and when I put it on a few days ago the right eye was not displaying anything. I have tried everything I could think of including ...

Games crash (Unity)

It's seem that games made with Unity won't start. I get a "oops, the game crashed" and "read the logfile". Unity Player [version: Unity 5.6.2p4UnknownWorlds_0]Subnautica.exe caused an Access Violation (0xc0000005) in module Subnautica.exe at 0033:cf1...

Oculus hangs on first load after reboot everytime

If I reboot my machine and then try to load Oculus Home, it takes a good 10 minutes to load. Something must be timing out. Years ago on an ancient platform called Amiga, there was a program called Snoop dos that would monitor every single command lin...

Oculus rift black screen.

I have just bought an Oculus rift for my laptop. The only things that come out are audio and an image on my pc showing what I am supposed to see but I cannot see anything through the Oculus itself. My laptop fulfills the requirements listed on the Oc...

steam vr support needed

so i have a oculus rift s and steam vr but when i open steam vr it keeps saying vive mv and not showing my oculus rift sanyone have any ideas ive never had a vive

Random HDMI disconnects

So I've recently been having problems with my oculus just randomly saying the hdmi disconnected. I've never noticed anything when i have it on, i just stops tracking and kicks me out of my game. It always has this in the notifications after that happ...

lolpota by Level 3
  • 9 replies
  • 0 kudos

Put on hold

Once I had placed my order. Around a week later it said that it was on hold and didn't go through because I told my bank to raise my limit only for the day that I ordered it. Except the transaction tried to occur 6 days later. It now says that I am p...

Do you think Oculus rift will work on my pc?

So 4 of 5 thing are ok.Cpu: Inter core i7-7700HQ cpu @2.80GhzWindows: Windows 10Memory:12 gb USB: i have 3.0But the only problem is the graphic driver that is a nvdia geforce gtx 1050 ti.Do you think oculus will work on my pc? or will it lag very har...

mike282 by Level 2
  • 9 replies
  • 0 kudos

Rift S not working after disconnecting Headset cable

Hi,My Rift S has been working fine until today when I decided to take out the main headset cable. When I plugged it back in, the Oculus software would no longer recognise the DisplayPort and USB had a red X. So uninstalled the software and all files/...

Rift S causes Astro A50 driver to fail

I recently upgraded from the Rift to Rift S and now I am running into issues with using my Astro A50's while the Rift S is connected to my computer. When the Rift S is connected to the computer, the Astro A50 drops from the playback options under the...