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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 28 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

My oculus sees all the networks except mine

Hello, I have a problem with my oculus. My oculus can see all wifi networks except mine. I tried restarting the router and I also put my oculus in factory settings. Despite all efforts, this problem still persists. After buying oculus, it didn't have...

Oculus Link Cable Freezing and Crashing

Hi, I bought my Oculus Link cable 4-5 months ago. During the past month, my cable has almost stopped working entirely. Whenever I boot up Oculus Link from my Quest 2, it crashes within 1-3 minutes, and the screen freezes but I can move my camera arou...

No pin and no email

How do I reset pin when I forgot it but it has the wrong email but when I want to change email it ask for pin and I don’t have neither but the email used thru fb says it is no longer able to get nexus it is old

Grapics card incompatible

So, my computer meets the reccomended specs and whenever I tryed to go into the oculus app on the computer it says "grapics card incompatible" and I've tried updating my software and even reached out to get a support ticket and even they couldn't fix...

Quest 2 In-game Movement is Incredibly Buggy

I just got my Quest 2 for Christmas and ever since I started using it, the movement in all games as been extremely buggy. Whenever I try to move in games such as Onward and Pavlov, the games act as if I hit a wall and just stops or moves in stutters....

Oculus app not working

When I open up the oculus app on my pc it starts checking the status of my Oculus app.But after a while it gives me an error saying can't reach oculus app.And I did everything I could find on the internet and it still doesn't work.Anyone got a fix?

oculus quest 2 not connecting to pc via air link

i have tried everything, reinstalling software on pc, restarting etc. (factory reset the oculus would be my last resort but i don't know if that would fix it). a few weeks ago it worked just fine. I have a 5ghz network and a semi-vr ready pc. if i tr...

360 photo display scale is off compared to other devices

I have seen similar threads going back to 2015 about this, but no resolution. I'm taking 360 degree photos with a GoPro Fusion, and when I view them on most devices, like my iPhone XS using a headset, the scale feels correct. When I view them on my Q...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

I can't play the videos I record

When I record a video and I try to export it to a mobile or a pc, I can't play the video. I tried to export the video in 2 different pc and in 3 different phones and it's allways the same.

ByktorR by Level 2
  • 1 replies
  • 0 kudos

How can i make a meta account?

I confused. How can I make a meta account?I want to know the procedure for that.I heard that I can create an account on Facebook or Instagram, but if I access it, you can just create an Instagram account.

Fatal error with Dash

All great yesterday, but this morning I get a message on screen of my Oculus Rift saying: "Fatal error. Dash encountered a fatal error. Please reload Dash to continue. Press any button to reload Dash." Pressing buttons does nothing but restart the sc...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

v43 airlink

After updating to v43 ( airlink broke, when im moving the headset it also moves the menu bar and the whole room but desktop window stays still, it was working fine before updating.

VR initialization error on Origin

I've installed F1 22 on my PC through Origin. I've set up and used my headset on other VR games on Steam without issue, but when I start F1 22 and choose the "play F1 22 VR" I get "VR initialization error. Installation path could not be found (110). ...

Air Link Not Working

I've tried for months now but it won't work, when I connect my oculus quest 2 to my VR ready laptop It doesn't transport me to the rift hub/oculus pc hub it opens an app in my oculus but it just shows me a black screen. Any help would be appreciated.

meta quest pin

I don't remember my quest pin so I pressed forgot pin when buying a game and nothing has been sent to my email, I've also checked spam/junk folders and I've hit a dead end with this.

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Referral credit

Hi, I sent my friend a referral link, she bought an oculus and accepted. It has been over 2 months neither one of us have received our credit yet. She doesn't show up as one of my referrals. I asked her did she follow the directions and she said yes,...

Oculas acc

It wont let me log into my account every time I try it makes me log into oculas cause I forgot to merge it and when I press forgot password it said they can’t cause I haven’t merged it and it’s a loop I need help getting my acc back

Meta Account

I bought Oculus Meta Quest 2, because in August 2022 it could be used without a Facebook account. But has that possibility arrived yet, or how long do we have to wait? I cannot even open the Meta Browser in my Headset Could we have an ongoing discuss...

Anonymous by Not applicable
  • 6 replies
  • 3 kudos

Rock Band won't install

I have bought several songs and I can not reinstall it, the HDD where it was installed was ruined, and I want to play it again Help me!!!

LaraSV by Level 2
  • 1 replies
  • 0 kudos


Can people still hear if I take off my headset and I hear that little noise but I’m still in a party

Dizzy with resist

I just wanted to say the game is amazing, it is but I get really really really get dizzy I’ve tried all the comfort settings and I still get sick I get so sick it ruins my whole day and I feel like puking and it hurts a lot please consider this so I ...

Resolved! Need help getting support for controller with stick drift.

My left controller has developed severe stick drift (6 o'clock position on the stick). I have filed a support ticket but I'm not getting any real response so far. This is keeping me from playing my Quest 2 and I admit it is very frustrating. I have u...

Resolved! Is there Chinses version for meta guest 2

Hi I have just bought my meta quest 2 128GB VR Head set and I found all the information written out side the box are in Chinese like in the picture.. should I return it because I don't understand Chinese I'm afraid all the system and game inside it w...

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Hoogra by Level 2
  • 2 replies
  • 0 kudos

Resolved! Oculus Voice Commands Update not updating

Hello all, I have Oculus Voice Commands on my Oculus Quest 2 headset that has an update. I have tried updating it multiple times now and it still won't update. Either, the update went through and it doesn't recognize it, or something else is not work...

Melted charging port

My port has melted while charging the headset so now can no longer use .. where do I go to complain about this I can’t find and where to phone or email

Quest 2 Apps Not Downloading

I'm having real difficulty getting apps to install. I bought Thrill of the Fight and Taichi yesterday, about 4pm and only Fight has installed. At first it got near the end then stopped so I tried other apps and the same thing. Just downloading a bit ...


I've got a ryzen 7 5800x and an rtx 3060 12G and 16G or ram and the app says my pc isn't compatible and I get all kinds of lag and stutter in game, I've tried everything and I'm all out of ideas. Some of the fixes I've done have made things slightly ...