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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Oculus store pin issue

Hi, I need help with recovering or resetting my oculus quest 2 pin for the store. I clicked on "request pin reset" and it says it will sent the link to my email but there is nothing there. Can someone maybe check if I am using the right email or rese...

Tobi300 by Level 2
  • 0 replies
  • 0 kudos


ok so a year ago I purchased a 256GB headset from Best Buy and still have a year left on the warranty. One of the tightening straps on the back of the headset recently broke and when I called Best Buy they said meta/Facebook handles everything now be...

Resolved! Accidental refund

Hello Oculus can you please deny my refund if that is possible? I used the code for 30% off and now i think if i want to buy it again i need to pay the full price. I accidentally refunded it because i thought there was a bundle that was even cheaper ...

MUKPUK by Level 3
  • 6 replies
  • 0 kudos

Workplace and Horizon Workroom Account issues

I am working with a client (large tech company) to help pilot the Quest 2 Headsets and Horizon Workrooms. During the setup process for Horizon Workroom, we get an error when using emails in the corporate domain. At the point where you verify the emai...

Game not launching

Ok so when I try to play 2 specific games they won't launch. The games are Creed: Rise To Glory and Spider-Man: Far From Home Virtual Experience. Any fix?

idclurk by Level 2
  • 4 replies
  • 0 kudos

Can't Get Horizon World

I cannot download Horizon World. I'm in the US, over 18 and own a Quest 2. It continues to state "Coming Soon", it's been 2 1/2 months now. Please assist.

Trick_C by Level 2
  • 0 replies
  • 0 kudos

Whats wrong with my right controller trigger?

This morning I noticed an issue where I cant seem to properly use trigger to click in beat saber, it works fine outside of beat saber. Picture above is me clicking trigger with both hands. The left hand index finger seems to be touching with the thum...


Resolved! Oculus Remote Desktop not connecting for Horizons Workrooms

I have got Horizons Workspace working fine on my Quest 2. And I also managed to get the Oculus Remote Desktop to work on my laptop so that I can see it's screen at my virtual desk. However, I cannot do the same for my actual desk PC. Oculus Remote De...

Charging/red light

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

Pc Problems

I plugged my link cable into my pc and oculus but before I read anything I accidentally clicked the bottom prompt for it to allow access and now it doesn't even have an option to extract files from either or into eachother. And now anytime I try to l...

I can’t set up parental controls

For more context I’m trying to buy after the fall my mom said I can get it and I was excited and hopped on my headset it said I needed parental controls so I went to ask my mom if she could help me set it up And she doesn’t have a Facebook account an...

Resolved! Technical question about battery use

Greetings!Modern battery technology is as far from perfection as it can possibly be. Those batteries are very short-living ang got a finite number of recharge cycles, so I'm very concerned about prolonging my Quest2 battery life.Linking via Thunderbo...


Just received my quest 2 yesterday, and I'm stuck on the pairing screen. The app shows that the Oculus and both controllers are connected, but in the Oculus, the middle dot is stuck and it cannot detect the tracking controllers. I've restarted it num...

blocked account, lost apps

facebook blocked me, demanded id whch i do not have so the account is lost. only ever used it for oculus so wouldnt care at all, exceptthat all my app purchases are linked to that account. is there a way of getting those purchases transferred to this...

Real VR Fishing Addons

I bought the West Coast DLC. The game let's me share with other accounts but not the DLC. Is there something I am missing or do add-ons not share?

Resolved! Unable to turn off audio in my OQ2

Hi. Today I wanted to play a little VR and I was asked to update Virtual Desktop and the headset when I turned it on. Now I am not able to turn off the audio coming from my Quest 2. I want to use my surround speakers when playing but I am allways get...

Oculus Link black screen

Apparently my Oculus Link isnt really working and i recently got my headset, i have tried to fix this but its impossible to do im using a 3050 for laptop i know it isnt recommended but it was the best one i could get 10gb ram, AMD Ryzen 7 5800H with ...


Resolved! Game not working

Basically I logged on to play echo vr, I saw I need to update it so I did, after I did I went into echo vr when all of a sudden the game told me to update echo vr even though I did, help?

Minvide by Level 2
  • 3 replies
  • 0 kudos

Oculus quest 2 turns on I see the logo then it goes black

I turn on my oculus quest 2... I see the oculus logo, plays a few beeps of music and then it goes black like something else is about to happen and 10 seconds pass. Then it goes off. Every time.Nothing else happens. I performed the factory reset and n...

vmxo by Level 2
  • 1 replies
  • 0 kudos

Huge problem with forgetful Guardian

No, I didnt move my furniture. No, the lights havent changed. And yet I cant use my headset because it cannot find its boundaries. I cant even bypass the Guardian stage, the only option is to redo the Titanic Work of redrawing my ENTIRE ROOM, which i...

Left Thumbstick drift

The thumbstick on my left controller is working oddly. When I try to move forward it causes me to either stop or to run backward. I have removed the battery for an extended amount of time as well as replaced the batter and it continues to have the is...


my right controller is broken after not playing for 5 months is there anything I can do or do I have to just buy a new one?