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Forum Posts

Payment method

I am unable to add a payment method. I get a message that says unable to ad payment method Every time I put my card information in. We have 2 devices and the payment method worked on one but will not work on the other. We used a second card and still...

Dark grey screen

Hoping to get some help. I’m still a newbie at this. I have no idea how this occurred but I can’t get past the screen of selecting user account. Everything up to that shows me that everything is working but maybe I switched something off with the scr...

Customer support no help

I have a 20+ thread with support each reply a different person. I have told them I did power push 30 sec no power to head set. They say do a hard reset. I say I did. They say try new cord I have 2 and 3 boxes and a laptop. Ugh I have money invested i...

I can’t reset my pin

I do all the steps up to my email when they send me the email to reset my pin it brings me to a page saying I’m lost and has a big “go home” button

I see only dark gray

So when I was starting my Quest 2 that I have had for about 4 months now. And the logo came up as normal and then just dark gray. Gray space. And I have had it on for 5 minutes and still nothing had happened. I tried holding the power button and volu...

xNeoz by Level 2
  • 0 replies
  • 2 kudos

non functioning quest2

Hi, i have a 6 month old quest 2 . last night i started it up and saw an image which looked like a cpu (chip).when it fires up there is a stationary guardian area to the side which if i step into turns the screen black. when i'm outside the space i c...

Mobile app trying to connect with wrong Facebook account

I linked my Facebook account with my Quest. I've since deleted that account. I now have a new Facebook and I've linked it with the Oculus account on PC. The mobile app still wants me to sign in with the Facebook that no longer exists. What am I suppo...

Resolved! Originization and facebook

So we in a non-profit organization want to use our newly bought oculus quest 2 but we have to connect a Facebook account to our oculus quest 2, and as it is a non-profit organization no one will stick around forever and that's why we don't wanna use ...

Factory reset

If I factory reset my Oculus quest 2 can I load the games back on? And will I lose my progress?

Black screen

Has anyone found a fix in regard to the black screen issue? I really don't want to do a factory reset and lose game progress. Has support gotten back to anyone?

Black screen

I was trying to update my quest and then every time I boot it. It stays on a black screen and I can’t do anything. I have restarted it and done everything and it is still a black screen. What do I do?

First Contact

I'm enjoying first contact but I feel like I'm 2 sitting at the adult table. The computer table (in the program) is up around my chin. Can I adjust that?...and if so how?Thanks for any help

Payment Method Not working

Recently i got my quest 2 but all the sudden my cards are not working it wont let me add a new method so if someone can help that would be awesome

Why can't I add a payment method to my account?

Let me preface this by saying that 17 days ago everything was working fine when I added my credit card and purchased a game with no problems at all. when I logged on today and I saw GORN had been added to the shod and I went to buy it, my previously ...

T-I-X by Level 3
  • 15 replies
  • 0 kudos

Can't link Cards or Paypal on Quest or Go.

When my Debit Card link expired in 2020 I tried to link a new card and have not been able to do so. I've tried linking my new debit card, credit cards and PayPal all with no success. Support made some suggestions and I tried them all. All I can think...

Oculus Quest 2 - Stuck on Link Black loading screen 3 dots

Spoiler (Highlight to read)Hey guys so recently I had a problem where when I tried to launch link through my quest 2 with a usb c cable it would get stuck on a black loading screen and take me back to the quest 2 menu, what I found out through Reddit...

Cannot share apps

App sharing was working, And all of sudden now it's not and nothing I've done including resetting and reinstalling everything.. Something's changed. Please fix and help.

Tezwand by Level 2
  • 10 replies
  • 5 kudos

Game download stops midway

I boughtVader Immortal (III) yesterday from the Oculus Store. I tried several times toinstall it (directly from the Quest 2 interface), every time the download willstart, and EVERY TIME the download will just stop midway. Sometimes at about10%, somet...


So I purchased a paperweight. There is no way to get oculus to accept my payment method. No support responses. This is bullsh1t. I cannot believe FB doesn’t have some developers getting this fixed. There are hundreds of people with this problem and t...

Payment method

I have put in 2 different cards into the store but they won’t work keeps saying “unable to add payment method” I’ve tried multiple devices and everything I’ve bought stuff with these cards today too so I don’t know what’s the problem

headset connection

Headset wont connect with Link to PC, just shows the usb cable and unable to click continue tab

Isles31 by Level 2
  • 1 replies
  • 0 kudos