Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Child account suspended and no support

My child set up his account over a year ago and now I set up an account to put him under me but his account is suspended and trying to get support for over a week now and nothing I just want his account under my supervision I sent in documents provin...

Air link no conecta quest 3

BUenas tardes.Hace un par de dias me he comprado las meta quest 3, vengo de las quest2.He probado creo que todo lo que se dice por aqui, de borrar todo lo de oculus, reinstalar, etc.. y nada de nada.Mi problema esta con el air link. Tengo : router en...

c0a55c5c37d4557abc5b7b8327d5fe2e.png

Meta quest 2 in locked status

I have factory reset 5 times and deleted the app off my phone about 5 times. In device info it states Lock status: locked. It was working fine 3/4/24 and then 3 /5/24 this happened. How do i fix this? Please don’t ask for pictures ect. This is a know...

Resolved! Downloads restarting from scratch

I bought Asgard's Wrath. But now I'm unable to install. My internet is to slow to finish the 80GB till the next 24h reset. And after restarting internet or computer or Oculus app it always starts form zero instead resume where it left of. Is there a ...

Valy2939 by Honored Guest
  • 636 Views
  • 4 replies
  • 0 kudos

Resolved! EU Material Safety Certificates

Hello everyone. I am seeking for safety certificates for the materials from which Quest 2, and Quest 3 and Quest Pro for European markets.Could you please assist me in finding these documents?I would be very grateful.

Error emparejamiento gafas con el movil

Buenas, no logré el emparejamiento de las gafas con el móvil. Sale constantemente el mensaje de error de conexión, tengo el móvil y las gafas conectadas a la misma red, he reiniciado el móvil, he formateado las gafas a fábrica, he desconectado y vuel...

Resolved! pairing issue with the phone app

ive tried all recommended things. factory reset, restart phone etc. nothing works and still having same issue, cant pair my android phone to the phone app and im stuck at pairing screen on the VR.i have no idea what to do, i even tried using another ...

Steam Link and Half-Life Alex bugs

Hi. I have a metaquest 3 and steam link. Sometimes Half-Life Alyx opens up and runs fine, often I am missing one or two hands. And many times Steam doesn't even open and bring me to the Steam home. I'm stuck in this weird multiverse place. It's all s...

Expired Resident Evil 4 Game Code

Hello, I bought Meta Quest II for Christmas. I just tried to download the free game associated with the purchase, Resident Evil 4 and unbeknownst to me the redemption code expired at the end of 2023. Can you please assist? Thank you. @metasupportcase...

vincrelli by Honored Guest
  • 108 Views
  • 0 replies
  • 0 kudos

Can't remember e-mail on account

My son set up this account and he has since changed phones and cannot remember the e-mail that he used. He purchased games and we are not wanting to lose them. Is there any way to figure this out

Request Not Completed We noticed something unusual

I keep getting this error message when I try to purchase anything, I just got a $50 gift certificate from a friend and when I try to use it it gives me the message: Request Not Completed. We noticed something unusual and, for your security, this requ...

tyr_zy by Honored Guest
  • 105 Views
  • 0 replies
  • 0 kudos

Resolved! Can't interact with remote desktop in workrooms

I've loaded up Horizon Workrooms to take it for a spin, and have been able to connect to my laptop (Surface Book 3 running Windows 11, RD version 1.1.0.12.3008). That is, I can see my screen(s), but am unable to interact with the content on the scree...

greyth0rn by Honored Guest
  • 3726 Views
  • 27 replies
  • 3 kudos

cant add card to payment method

This is really starting to tick me off i have read through all of the chats and all of the responses but nothing works, i cant add my card i have tried everything you guys have said like trying a different device and try other internet connections bu...

Menthos9 by Honored Guest
  • 144 Views
  • 3 replies
  • 0 kudos

Missing Friends List

Hi all, Hope you are all keeping well. When I go in to my Friends List bit on either the Oculus Mobile App or on my Quest 3 the Following and Followers is showing as 0. I didn't remove anyone I follow or that is following me. It was showing fine a fe...

FPC76 by Protege
  • 464 Views
  • 11 replies
  • 3 kudos

Issue Plugging PS5 controller into Quest 3

Hi all, I recently purchased a Quest 3 and was hoping to use my PS5 controller with the Xbox cloud gaming app. I originally connected it via Bluetooth and it worked fine, but I wanted less latency so I decided to hardwire the PS5 controller to the Qu...

360 degree video - keeps showing ghost window

I’m using the meta quest 3 at a tradeshow and can’t seem to set it up so that when a user picks it up it starts working on its own and the 360 video automatically plays in full view. At the moment the video viewer window inside the goggles opens up a...

Lclemens by Honored Guest
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Newest Meta Quest 2 Software Update

Hello, does anyone know how big the next Meta Quest 2 Software Update will be? And, do you know if it has already come out, or when it will come out? I am just curious.

Resolved! Can't add gift card as payment method

Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. ...

Meta quest 2

My account was suspended and I soon put in the right information, I got an email saying that my account's restrictions were off but when I turned on my Meta quest 2 it said that I have to wait until June 2 is there anyway to fix this

Orcasol by Honored Guest
  • 69 Views
  • 1 replies
  • 0 kudos

Son locked out

Hi my son's account was suspended and he's been locked out so what do I need to do to get his account opened back up? I tried making him a new account and get all his stuff sent over to a new account with the parent or guardian account, but as I was ...

Quest 3 graphics downgrade since last update?

Has anyone else noticed more jagged lines, shimmering and blurriness since the last update? Feels like the graphics have been downgraded.Painfully obvious on PCVR but even my Quest 3 games are experiencing this issue to some degree.I thought maybe I ...

Resolved! Cant log in to Oculus app PC

Ive uninstalled and reinstalled the Oculus App since i got my headset a month ago and i still cant log in to it. I enter my correct email and password but it wont let me log in. When i click on the other options it doesnt open or load the log in on m...

Orangeteam1_0-1673816249910.png

Can't access behind the 5 digit numbers

In the phone meta app it shows like this enter the 5 digit numbers you see in the headset when i do that it loads then start the same thing over and over again no access, did most thing logged out / in turned off bluetooth factory reset same message ...

Screenshot_20240306-235349.png
Sinopec3M by Honored Guest
  • 138 Views
  • 3 replies
  • 0 kudos

Resolved! Is my laptop compatible? I need to be sure.

I currently own a brand new Lenovo Ideapad 3 with an RTX 3050 Ti and a Ryzen 7 5800H with Radeon Graphics and 16 GB RAM. When I open any game with AirLink, the game runs perfectly for about 30 seconds. After that, it freezes in place and the area aro...

Resolved! Leave a review in headset?

Hi there, how do I leave a review from the Quest 3??I can see other people have written actual text reviews, but when I go to do this, it only lets me rate the game out of 5 stars?I want to write and in-depth review but it seems I can't. For referenc...

bentest1 by Honored Guest
  • 93 Views
  • 1 replies
  • 0 kudos
Labels