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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Left controller not connecting

So as a few other people I see the controller stopped working over night. I've tried new batteries, taking them out for over an hour, repairing them in app. It says it pairs successfully and the controller firmware was updated but still does not work...

cannot find my games after merge

Hi, I powered up my headset, and was unable to access any of my games. Kept getting an authentication error. I went into the oculus app, and it said my oculus account was merged with my facebook account. When I logged in with my facebook account, it ...

gartie by Level 2
  • 2 replies
  • 0 kudos

Can't migrate test user account to meta accounts

On Org Manager, my test user accounts now indicate that the accounts are inactive and must be migrated to Meta accounts. When I attempt to migrate a test user account, I receive an error that the test user email is alread...

Oculus Social doesn't work

My Oculus social doesn't work at all, I have a Oculus rift S and I am trying to join join a party with my friend who is on a Oculus quest but some reason when he sends me a invite i get it but then cant join it. I go onto any of the social categories...


"Verify My Id" Is Broken

Hello, my issue isn't nessissarliy Quest product specific but it does affect it. Considering how Meta has made it nearly impossible to speak to a human being on Account Issues/Customer Support I am trying any available solution to get human support. ...

Ive lost all my games!!

I was getting sidequest to work and because it wasn't authorizing i saw someone said to do a factory reset which did work, but in return got rid of all my games, and ones ive paid for. They dont appear in library, in store it doesnt mention anything ...

Stuck on Download Queued for Apps on Quest

Ever since an update for Beat Saber earlier today, I have not been able to install any apps on my Quest using the device or my connected phone because I am given the message "Download Queued..." forever when I select an uninstalled app to install. I ...

Predhelt by Level 3
  • 30 replies
  • 4 kudos

Unable to pair with bluetooth

We just purchased a new occulus quest 2. We had the device paired with our phone, but the one controller was acting strange. We umpired everything and are now unable to pair with the phone. Any suggestions? We restarted all devices. Thanks

Claiming my beatsaber free with quest 2

Hey I just got my meta quest 2 and I’ve set it all up and when I go to play beatsaber it’s still saying I have to pay for it. When I brought the bundle of the vr headset and beatsaber together but I can’t claim my free beatsaber


Anyone know how to change your age on the quest 2 I put 15 on accident I’m actually 17 and now I can’t play Arizona sunshine or gorn and other games I wanna so if anyone knows how to please reply to this

Oculus Link randomly kicks me out

So I've been running pcvr from my quest for a year now with no issues. I took a 2 month break and came back to finish Half life alyx and noticed after around 30 minutes one of two things would happen: It would kick me back to oculus home and I'd have...

Broken Tracking, Broken Boundaries

I never know where to begin with Oculus products. They always seem to be in a constant state of a decay. Once a problem starts it never seems to go away. Its fine one day, broken the next day. And you spend most of your play time just trying to fix t...

forgot pin link not working, cannot make a pin.

Setup a new quest 2, and wasn't given a pin. I tried to buy an app and obviously asks for the pin (I don't know it because I wasn't given 1)When choose "reset pin" on the phone app, it asks for old pin grrr. I eventually use pc to request a pin reset...

I can't install Oculus software on Windows 10

I have an Oculus Quest 2 virtual reality helmet and I used to calmly play PCVR without problems. Today I decided to clean my pc from garbage using the CCleaner pro program and after that the Oculus software stopped opening and installing. Please help...

Quest 2 Cooling Fan Malfunctioning

I was using my Oculus Quest 2 when I got the notification that my cooling fan malfunctioned. I let it sit overnight and tried to use it again but it still told me to contact Oculus support. I tried submitting a ticket but there is nothing for a malfu...

Saber Beats - Missing Play Button

Saber beats has been missing the “play“ button for almost 2 months now, and I get absolutely no response from anyone anywhere! I also can no longer request a refund. I cannot be the only one experiencing this issue. But no one seems to have a solutio...

access to organization lost

I just logged in with my oculus account to developer forum. it forced me to use meta and merged my login I am no longer able to access the organization. I am the admin for my organization and we have ton of apps in the store. Please suggest...

Oculus pc app can t login with web browser

When ı ran oculus pc app, oculus say me go to web browser for login. But my browser has a message like that: Sorry, this content isn't available right now. No way to login oculus app. Who one has any idea about this?

clogu by Level 2
  • 2 replies
  • 1 kudos

Oculus won't connect to multi player games

HiOur oculus won't connect to multiplayer games today.It hasn't been used for a while but did an update etc when turned on and successfully converted from Facebook login to the new meta / horizon account. We can hear friends in a party and download g...

wombub by Level 2
  • 0 replies
  • 1 kudos

Oculus recien comprano no empareja

Desde que lo compre no puede emparejarlo (ni usarlo), aun poniendo el codigo de las gafas, por los que no puedo usarlo ya que queda en la pantalla de emparejamiento. probe todo. resetearlo de fabrica, cambiar de dispositivo, cambiar de wiffi, resetea...

Resolved! Stuck on Meta Logo

At start up a computer chip appears with an arrow pointing down, and a green bar at the bottom of screen. I'm guessing something was downloading. And then the Mega logo appears and is stuck there. Now, this is the second time this has happen. Last we...

Corrupted Oculus Home

My Oculus Home has been broken since 2018, when I had a rift and desktop PC. Now I have a Quest 2 and laptop and it is still broken when I access Oculus Link. Support has been tragically useless. I can access Oculus Home with no issue when I log into...

what is the confirmation link?

Hello, I keep getting this start on my web browser when I open my browser, to confirm my facebook account. then some id stuff, just did the confirmation link on my daughters computer and it comes up with and someth...

Account will not load and has locked me out of my applications

My oculus quest 2 has once again failed to load my profile, I've tried everything from resetting the wi-fi on the device to a full factory reset and nothing has worked.I can't load applications, I can't look at my gallery and I can't log my profile o...


For the last 24 hours, I have been trying to connect my son's oculus to the PC like I have done a million times Since he is a minor, he's not on the FACEBOOK or the META AS of now, I have created him accounts on facebook, Meta, and Horizons Logged hi...

Home just destroying RAM while using custom imports

I've been using rift for a little over two weeks and have become addicted to creating custom glb files for my Home. Normally when I am in an empty home it uses around 30% of my RAM, which is fine but.....The only problem is when I actually import sai...