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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Home just destroying RAM while using custom imports

I've been using rift for a little over two weeks and have become addicted to creating custom glb files for my Home. Normally when I am in an empty home it uses around 30% of my RAM, which is fine but.....The only problem is when I actually import sai...

My imports in the inventory

My imports are kicking me back to home! I uploaded bad files (too big) or too many?? anyway I cannot open my inventory in oculus home without it kicking me- it reloads me back to default home. what I have tried: deleted offending files in ExampleUGC,...

Kept by Level 2
  • 3 replies
  • 0 kudos


When I connect airlink my computer speakers hum and hiss. 

Not pairing

Hi my name is Andrew. I have a problem with my headset I click the power button the headset will turn on it starts to load. Then stops, it then says to pair my controllers so I have tried going onto my oculus app and repairing the controllers to my h...

Is there such a thing as Meta Jail?

Does anyone know of a way to change the existing Facebook email address to a new email address if you no longer have access to the original email messages. I worked for a university for 40 years and recently retired. When I retired the university ret...

Hudsome by Level 2
  • 3 replies
  • 0 kudos

Resolved! Pin Reset

I’m not getting a pin reset link sent to my email

$30 referral never showed up

What am I doing wrong. It’s been a week and my friend and I still don’t have our referral $30. I posted on a fb community page and tried everything they suggested, and now trying this suggestion. We are friends on Facebook and oculus. I filled out th...

Unusable Lag with good specs PC with Link Cable

Hi all, I recently just purchased a Quest 2 with the intention of playing tethered to my PC with a 3rd party Link Cable (KIWI design 16ft). I got it all set up yesterday but whenever I connect the Headset to my PC (Via Link Cable or Air Link) it star...

Merging to Meta Account

I am also having issues merging my Meta account. Everything worked fine until they made me make a new account for Horizon and Meta. I can’t get into any games, the headset will not pair with my phone, none of the PIN numbers will work. I completed my...

Defective Quest 2

I purchased a Quest 2 device on 6/6/22. I have been attempting to get it operational since then. I have the app installed but that is as far as I get. I cannot get the headset to show visuals. The app intermittently recognizes the headset and pairs w...

When does the referral credit show up?

So, I bought a Quest 2 and my friend sent me the referral link. I made my Meta account two days ago and activated the referral link before activating and linking the Quest 2 to my system. I assumed it would be instantaneous, but looking at some of th...

Oculus Client bugged out post account merge

So I just did the whole merge bs for the quest account and the oculus client won't boot up. It's stuck on the loading circle with the Oculus logo. Is there a fix for this or are we just waiting out the storm?

Multiple device error

I have a VR lab at my university and we have 17 Quest 2/Quest. All have been managed on the same ID for the last 4 years. Since Aug 23rd we have had an error message of multiple devices can not run the same program. All the apps are free and we have ...

Resolved! "Frame dropped due to encoder backup"

Every once in a while when running a particularly intensive VR game (DCS), I can suddenly get massive screen-tearing and the spamming of this message in the oculus console. Once it starts, it will never fix itself and go back to non-teared frames or ...

encoder backup.png
MoleUK by Level 4
  • 13 replies
  • 3 kudos

Resolved! No option to login to desktop app via meta account

Hello, I bought a new meta quest 2 and created new meta account using mobile app during the first launch. Everything went fine and I'm able to use Quest as a standalone VR without any issues. Unfortunately the same cannot be said about the desktop ap...


unknown computers listed in "apps owned"

I was looking over my information on the meta website after switching my Quest 2 from a facebook account to a meta account. Listed under "Apps", along with my Quest apps, were multiple computers located in the UK (I'm in the US) that I did not recogn...

Cloud Backup no longer working after "Meta" account transfer.

I was attempting to do my regular check-in to make sure my cloud backups were up-to-date when I was notified that I had to switch to the "Meta" account from my Facebook one.After having to link the headset again, it will no longer update the cloud ba...

360 panoramas

Hi, I have previously used my Quest 1 to show clients 360 panoramas of building designs. I have a series of images on there that used to work well (approx a year ago) but not Oculus Gallery doesn't work anymore and Oculus TV seems to go just ok on 2D...

Can't sign into oculus app on laptop

I try to sign into my oculus account on the app on my laptop but everytime it says my email or password is wrong. I know they are both right because I obviously can log in on here. I've reinstalled the app and changed my password multiple times but e...


Is there a way to have a phone conversation with support? 

Disconnects in middle of IRacing official races.

So my Oculus has been doing this for a while now. I was hoping updates new drivers and patches would fix it.It doesnt happen every race but almost 1 out of 3 races now on Iracing my oculus will black screen and say it is disconnected then it will mys...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

I can't open oculus debug tool and Air Link runs bad.

I used to play a lot of pc vr trough Air Link but after i updated to Windows 11 my experience has downgraded heavily. First problem is that the Debug tool cannot be launched. It gives me an error like this:The second problem is that Air Link runs ver...

Screenshot 2022-08-04 123413.png
maiceto by Level 2
  • 1 replies
  • 0 kudos

Quest 2 Headset not pairing to mobile phone to log in

Ever since I made a meta account with my facebook account. My meta quest 2 wouldn't log in to it. Even adding the code it gave me to sign in to the account. It kept saying "Error, please try again" every time I attempted to log in. I've tried factory...

quest 1 issue

whenever i try to log into my account on the quest it says my version is out dated and when i go to update it it says its on the latest version. i cant play any of the games that i have bought. if you could help that would be great.

Blluue by Level 2
  • 1 replies
  • 0 kudos