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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1980 Views
  • 28 replies
  • 7 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Can't Re-install Oculus App.

I'm having this problem where when I try to re-install the Oculus app and move its file location from C drive to E drive, using instructions given to me on the oculus support page, open the application after follow the instructions leads to a message...

Grummy by Level 2
  • 82 Views
  • 0 replies
  • 0 kudos

Beat saber not updating: oculus quest

so my beat saber won't update. well, it sort of does, but then it gets stuck in the installing phase. I don't know if it takes like 30 minutes to install or something, but I've let it run for maybe 5 minutes. its been like this since the OST3 Update,...

Guardian slightly diagonally

Hello,I have the problem, that the Guardian Grid is everytime slightly diagonally. This is actually pretty annoying because I stand then in games slightly diagonally as well. Is there something that I can fix this?

Oculus Rift S HDMI and USB 3.0 Problem

So I unboxed the Oculus Rift S, plugged in everything it came with, plugged in the sensors, and I am apparently missing something. I went to set up the touch controllers and shows I don't have an HDMI cable and 3.0 cable plugged in. I checked the box...

Faulty Rift S

I think I got a bad unit. Everything was working great up until a couple hours ago. I was playing Skyrim and I noticed the screen flashed what I can only describe as white noise. It flashed for only a second. Since then it flashes this white noise on...

Rift CV1 serious vertical bounce display/tracking problem!

After a period of not using i reconnected my Rift CV1 to my computer again a few days ago. The software was still installed.Initially The Oculus software did not recognise my headset both USB and HDMI.After a lot of messing around deleting and reinst...

Oculus Home Items

I cannot grab any items in my home storage area to place them in my Home.you know, the items you get for playing in VR.. Cannot grab any of them. Any ideas on how to fix this.. Much appreciated for any guidance.. Thanks

I cant proceed further in Oculus Home setup (in VR).

Hello ! Everything is working fine except when I am in OculusHome there is a Welcome screen (with few dots on the bottom side / black white)and I can't continue to setup my home. The oculus remote doesnt work and theXbox One controller that I have al...

Need a way to contact someone

I have basically had issues for a vast majority of the time ive had my device and cannot seem to get any proper help. Im looking for someone other then creating a support ticket who I can email the details I have been facing with everything but I can...

jgallin by Level 2
  • 69 Views
  • 0 replies
  • 0 kudos

cv1 headset cable needed.

I just bought a cv1 off ebay, after falling in love with a friends cv1. I got everything for a steal except it didn't come with a cable. I figured i could just buy a new cable... Little did i know how expensive the cables are.... I work at walmart, i...

Can't buy Beat Saber Packs. Why?

Hello everyone, I've decided to expand my library of songs in Beat Saber. So I wanted to buy some song packs.First I tried to buy the packs ingame. It told me something wasn't updated and that it would send me an E-mail to resolve it.This is literall...

AtotehZ by Level 2
  • 1719 Views
  • 1 replies
  • 1 kudos

Oculus Quest Transfer game saves or backup game saves

I am almost to a very much hard worked for goal and all of a sudden my Oculus Quest is charging at about 8% every 2 hours. I want to take it back as I still have warranty but I don't want to loose all of my games progression. So is there a way to tra...

Error performing query

HiJust set up my new Quest headset and all is fine until I try to purchase a game, I get the above error.Can anyone help with this?Many thanks,James.

(Rift CV1) OculusClient wont update

The download % never goes past 0%. Nether the pause download button or the x button does anything. It has been like this for a while now.I also get this message whenever I start the client:Should I just re-download the oculus client or?

X606 by Level 2
  • 95 Views
  • 0 replies
  • 0 kudos

Oculus Rift S software crashes

The software itself occasionally crashes, and when it restarts the tracking is all whack, as in the UI menu follows the screen wherever you look, the only fix for it is to open up task manager and turn off the oculus runtime, same issue happens when ...

Pixels not working! Warranty options?

Some pixels in the display of my Oculus Quest headset aren't working (While using, really seemles, but I am still a little bit set up) . I could get a new one, repair it or get a refund due to the warranty. I took a support ticket and I am waiting. S...

GGinso by Level 2
  • 151 Views
  • 1 replies
  • 0 kudos

Oculus Rift S keeps crashing

Hi, I recently bought the rift s and the applications keep crashing about 10 min in even when im just on the home screen looking around. Audio would give a small shriek and then black screen with the led turning orange. Sometimes the application I ha...

Xxblur by Level 3
  • 3725 Views
  • 9 replies
  • 1 kudos

Frame rate

I’m curious about the low frame rate I’m unable to overcome with my oculus rift while flying X-Plane 11 flight sim.My setup:intel Core i9-9900K cpu @ 3.60 GHz 32 GB Ramwindows 10 64 bitx64- based processorTwo RTX 2080 Ti GPU’sthe best frame rate I ca...

Rift CV1 sound too low

Hi people. I used to play on the CV1 with the volume at 30%, because anything higher would totally destroy my ears. Since a few weeks ago, I started hearing some random crackling on the headphones, I didn't pay much attention because it was perfectly...

Oculus Desktop App Crashing (so can't use Rift)

It looks like I am having problems similar to other people and subsequently to automatic software update.Rift was working fine last night, Oculus App would not start tonight.When I loaded the app, I could see it opening for a fraction of a second the...

Treekys by Level 3
  • 6458 Views
  • 35 replies
  • 0 kudos

Oculus Start Forum Not Available?

It seems I have an issue, I am trying to view a link sent to me in an email via the Oculus Start program for the Oculus Start Forum, however when I attempt to view the forum it appears blank with no discussions found, I am guessing that I am missing ...

Oculus rift S not functioning after a week?

Hey guys, I built my own PC about a month ago, and here are all my specs. I just got my oculus rift s about last week and everything works fine until yesterday. Whenever I plug in my displayport directly to the XFX rx 580 GFX card with Oculus opened,...

locky_Y by Level 2
  • 184 Views
  • 0 replies
  • 0 kudos

Rift S Glitch in Marvel Powers United VR?

There is a strange glitch I am experiencing in Marvel Powers United with the rift s. All 3d parts of the game display normally, but for a lot of the 2d elements, in the right edge of the right eye display all 2d elements are smeared. For example, all...

Need Help With Various CV1 Issues, Never Worked.

Ever since i got my CV1 its been nothing but trouble.Its been so stressful, I've been on and off with Oculus support having nothing fixed.First of all the trouble started that the CV1 Requires too much power through the USB 3.0 Ports. Literally if yo...

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