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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3588 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 Cannot Cast to my Samsung Fold

All check lists have been done, twice.Both on same networkRestartedAll green arrows on phone...getting"Having Trouble Connecting...Unknown failure while connecting to your headset's local stream."Error popup on the screen.Please help!

Resolved! Cant redeem a referral!

Cant redeem referral! It says that im in a different country! I live in Estonia but does Estonia work too?i really want to buy stuff off the meta store!

Ernizx by Honored Guest
  • 87 Views
  • 1 replies
  • 0 kudos

D-LINK VR AIR BRIDGE INSTALLATION PROBLEM

Hi everyone,It has been five months now, and there has still been no update for the D-LINK VR AIR BRIDGE driver. I contacted D-LINK, and they informed me that only Meta can fix this issue since they own the software.five months now and I still encoun...

Resolved! Oculus Quest 2 Not Pairing (tried everything)

Hello, I have searched high and low but cannot pair my Quest 2 to the Oculus mobile app on iOS (iPhone 14 Pro Max or iPad Pro (Gen 5).Things I have tried to pair the Headset to the mobile appTried this https://communityforums.atmeta.com/t5/Get-Help/Q...

Poor performance in Meta Remote Desktop

I have a desktop with an i7-7700 and a GTX 1060 6GB and a laptop with a ryzen 5 4500U, both seem capable of streaming 3 displays in Horizon Workrooms, for sure because I stream actual VR games to my headset often.But whenever I use Horizon Workrooms ...

dissconnected, again

So my account was disconnected does this company know some people use this device "FOR DESKTOP USES" aka STEAMVR and OTHER None related Meta apps ?????????? I'm trying my best to be nice here but i swear this is the first and LAST purchase from this ...

Sinopec3 by Honored Guest
  • 100 Views
  • 1 replies
  • 0 kudos

usb update mode loop in quest 3

i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019. the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, s...

QUEST 3 controller tracking problem

After installing the update 63.0.0 quest 3 has tracking problems. I re-paired the controllers but the problem persists. Does anyone know if there is another possibility to solve this problem? Hoping that with the next update it will be resolved. I ca...

F0X69 by Honored Guest
  • 125 Views
  • 1 replies
  • 0 kudos

How do I change startup account?

I have set up a child's account and set a daily time limit, but every time my child is allowed to play, I need to login with my admin account first. How do I change which account to use at startup so my child does not have to ask me to login first?

Quest Link- Black screen

Every time when I get into quest link It does a black screen and after 2-3 seconds it kicks me out. I don't know if it's my oculus or pc but i just bought a new link cable because it did the same on my older one but idk, please help if you can.

Not received 25$ store credit.

I just recently bought and activated a Quest 3 and I have not received the $25 store credit.I received the Asgard's Wrath 2 game as soon as I logged in to the Quest 3 but not see any notification regarding 25$ credit. Why are they missing and how do ...

Payments not going through

I have linked three different payment methods now to my Meta Quest 3 account.I simply can't get a payment to go through with any of these 3 methods since I purchased the headset in December.I get all the way through including authorising the payent w...

Comac1225 by Honored Guest
  • 200 Views
  • 6 replies
  • 0 kudos

"The ordinal 345 could not be located

I am lauunching the oculus app but when i do and then try to login it says "The ordinal 345 could not be located in the dynamic link library" when it trys to redirect me back to the oculus app. Please help!

Lost account

I got logged out of my other quest account and can't access the email as its on my old phone that broke and cart use my quest 2 anymore it been sat for 3 months unsed if there anyway for me to use information like the name and card on the account and...

How to make the Desktop panel Flat instead of curved

When i open the dektop panel in the vr headset the panel is curved (see the following pic)https://i.postimg.cc/zXvNCRxk/Screenshot-2024-03-05-122024.jpgI can move it further away or resize it with the right joystick but how do i make it Flat instead ...

panagali by Sightseer
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! My oculus quest 2 won’t download games

Hello does anyone know why my oculus quest 2 won’t download games it says installed failed then when I click try again it does nothing I’ve tried everything but nothing works

Can’t play gorilla tag

Every time I play gorilla tag it says not connected to room and a restart it and it still doesn’t work. Please help!

Cast to phone not working quest 3

Hello, since I got my quest 3 in December it's not been able to cast to my phone. It can cast to a browser and to a Chromecast but not my phone. I've tried factory reset of q3 and redownloaded the app but no luck. It's the same when on a different Wi...

Left controller will not connect

My left controller will not connect. I have replaced the battery and cleaned it with compressed air. I have updated the system. Nothing is working.

Quest 2 remove controller tabs after factory resetting

Hello I'm stuck on the home page of the Oculus Quest 2. After restoring the factory settings, the Oculus asks me to remove the tabs from the controllers to proceed to the next step, but I no longer have the tabs. What should I do? Thanks 

Ludwigvon by Honored Guest
  • 166 Views
  • 5 replies
  • 0 kudos
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