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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

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TSKGPage by Level 3
  • 1814 Views
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 10872 Views
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Resolved! How to view my support ticket.

I opened a support ticket (4832873) about refund for a bought game and got a mail confirmation. Now I got another mail telling that my ticket has been updated but nothing about which Update and nothing about how I Can view my ticket. A link would hav...

Guruman by Level 3
  • 362 Views
  • 6 replies
  • 1 kudos

Oculus Quest 2 won't turn on even after Hard Reset.

So I've tried both changing the charger used and hard resetting but the screen won't turn on either way. The light on the right side is also permanently on, never changing after hours of charging or not charging it for two hole weeks. I've never drop...

Multiple Quest 2

I am a middle school teacher with 8 different sets of Oculus Quest 2 to use in my classroom. I do not have the " Business" set up, just 8 independent headsets, donated to my class. I obviously cannot afford to buy apps for each set independently but ...

Bluetooth pairing errors

Hi,When I try to pair some bluetooth devices such as my Apple Magic Keyboard or a bluetooth mouse, I get the black screen with the three dots then after a while I'm returned to the bluetooth devices list. Sometimes I'll see a message saying the pairi...

OCULUS STOLE MY CONTROLLER TOO

I dont know if this is legal but they stole my left oculus controller and only returned the headset. Lots of evidence and me constantly trying to contact them. My left controller went AWOL around April or March. Its now MAY and all they do is use YOU...

Choppy / Stuttering on Oculus Link with PCI-E USB board

I have a desktop PC with a USB C connection on the ASUS motherboard. When I connect to this port, Oculus Link works well (no performance issues). However, this port doesn't charge my Quest, so I am trying to add a PCI-E USB board with sufficient powe...

wolffan by Level 2
  • 218 Views
  • 2 replies
  • 0 kudos

Airlink unplayable with dedicated router

hi,got a dedicated router TUF-ax5400, and Wi-Fi 6 on my motherboard, i have set both to wifi6, nothing else is on the network. checked all setting, and forced the router to be wifi-6 air link is unusable, very slow refresh, and have to shut the Quest...

mefeed by Level 2
  • 357 Views
  • 6 replies
  • 0 kudos

Unable to connect to WebXR on Chrome and Firefox with Rift

I'm experiencing a problem where I am unable to get my device tested in WebXR on Chrome and Firefox. I tested it connects to steam ok. I've enabled unknown sources. Is this OpenXR activation required because there is a bug in the software preventing ...

Resolved! My account won’t load.

 “Unable to load. Please try again later.“ is what my oculus says when ever I go to my account. This has happened before and I factory reset and it fixed it. I month or two later it’s happening again. I don’t wanna factory reset and lose my progress ...

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Problem with Oculus Link

So I have been playing some games, I have used Air link many times. But when I tried to connect my Oculus Quest 2 to my PC it says it's already connected but my Oculus says otherwise. When I try to restart the Oculus App it doesn't let me.

Memer51 by Level 2
  • 84 Views
  • 2 replies
  • 0 kudos

My quest2 doesn't work properly after updating V40

My quest2 automatically updates V40. When I shut down or restart the system, the black screen will not display any screen. When you restore the factory settings and activate, there is a great probability that the screen will still be black.!I hope th...

Quest 2 zooms in, like fish eye using Cable Link

This has been happening over 6 months at this point, but each time I use my Quest 2 with my PC, after some minutes (could be 10 minutes or 50 minutes) the screen zooms in (like a fisheye effect), I've tried resetting my options but it doesn't work. T...

In game naviation

Hey! I am new to this device and have some troubles with in game navigation. (Meta Quest 2) When I open beat saber for example I can not select the language or do anything else. I tried every button and nothing seems to work. Is there a special movem...

Resolved! Flickering

I wonder if anyone can help me.I am having a problem with anything recorded in 60hz on my Quest 2.I have a strange flickering that is only noticeable on white backgrounds.If i use a higher refresh like 90hz the flicker goes away and everything is per...

Airlink wont pair with pc - like everyone else

After v37 update i can no longer get my quest 2 to pair with my pc. I have a brand new ASUS ROGSTRIX i7 with a gtx 2060 super and I've played pcvr through it up until now. I know the pc can handle it. My qiest recognizes my pc but just will not pair ...

garyg199 by Level 3
  • 3221 Views
  • 15 replies
  • 2 kudos

Help me

I have ordered my quest like 2weeks ago and it still didn’t arrive. On the mail it says that my package has arrived

Quest 1 losing tracking

I’ve had the quest 1 for a little over two years now. I’ve mainly consistently used and have always enjoyed using the product. Unfortunately about a month ago a glitch has been occurring where I will float or “fly” away out of the tracking guardian. ...

Will Vendetta Online come to Quest?

Vendetta Online is a title that's consistently rumored for the Quest (on Reddit, at least), but there have been crickets when it comes to confirmation. I can only speak for myself, but I'm only planning on buying a Quest if I can play VO on it; it's ...

Resolved! My controller's locomotion is moving very oddly

My left controller's joystick was acting fine not that long ago, until I started playing some Rec Room and my locomotion was acting very odd. As I walk, I will just stop for a second until I started moving my controller's joystick again. This is gett...

Huge frustration with account managers/app sharing

I bought my son an oculus many years ago. He set it up himself and made himself the account manager. I bought him many, many games for it. I recently bought myself an oculus for fitness. However, I had to make myself an account manager because I purc...

facebook problem hlep

how can i login to oculus, facebook is informed that my account has been disableda very frustrating thing for those who have ever been asked to provide documents without correct verification

Resolved! Oculus Quest 2 not charging

I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here.My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to c...

Can't Download Horizon Worlds on Quest 2

I am a US Resident and I'm +18 years old but it stays coming soon on the oculus store and add to wishlist. I hope you see this and understand. I really want to get into horizon worlds! Thank you and have a great day!

Resolved! oculus quest 1 heavy controller drift

Hey, does anybody know how to get in touch with oculus support for a controller drift issue with my left controller of the oculus quest 1? When i go to their support page i cant select anything to report a problem for a quest 1.Any help is welcome be...

Code Pin / Achat non validé

Bonjour,Récemment j'ai acheter e jeu Beat Saber sur mon Oculus quest 2, mais après la transaction on m'a demandé le code pin, comme je le connaissait pas j'ai fait retour pour chercher le code pin, donc de un je n'ai pas trouver le code pin et de deu...

Can't add a payment method

I just bought my Oculus 2 yesterday and didn't add the credit card during the setup. I am trying to get it added today so my wife can buy some games but it just gives an error that it can't add the payment. I know the card is fine. Any ideas?

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