Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

BDF1E50B-69F0-4E59-882D-65AE05B9BC38.png

Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

img_8913.png
G_CDoc by Level 2
  • 2940 Views
  • 40 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Meta Quest 2 No Access with Facebook Account

Hi Guys, hope you van help me.I got a Meta Quest 2 as a present a few days ago. When starting it for the First Time, i had to create an Oculus Account. in this Registration Procedure the oculus Account was connected to a Facebook Account. Now I am No...

Oculus rift CV1 crashed after several minutes of game

so after opening any game on the rift / turning it on it will work normally. but after around 5 minutes the device boots off, for a few seconds the screens stay on but when you move your head it doesn't move your head in VR and then shuts off.when it...

Resolved! Fatal Error message

I have just started getting the following error message on my Quest2. "Dash encountered a fatal error. Please reload dash to continue. Press any button to reload dash" This seems to be an intermittent fault. It recently occurred when I was using FS20...

Resolved! Quest 2 won’t power on or charge

Help I have a quest 2 and for some reason it stopped working 3 days ago. it just won’t turn on at all. I have tried to charge but the charging light won’t turn on. I have tried 3 cables and 3 different power outlets. It’s been off for 3 days so it’s ...

MSFS issue: Appears only as 2D window in a 3D space

After having set up a new machine and installed MSFS on it, my start into VR with my Oculus Rift (not Rift S) is somewhat difficult. I learnt that MSFS does not switch to VR at all without Oculus being the default OpenXR runtime and activated the res...

Christian64625_0-1660658804390.jpeg Christian64625_0-1660659243329.png

Customer Service Is Worthless

I turned in both controllers on the same day and received only one back within a week. I have yet to receive a confirmation on the right controller. I do not understand why both controllers weren't shipped back together. I have contacted customer ser...

Disable Video Capture and Screen Capture

Hi all, Wondering if anyone knows if it is possible to disable video and screen capture at the device settings level or if this is only something that is achievable at the app development level? Need to disable screen recording for a couple events I ...

igggs by Level 2
  • 44 Views
  • 0 replies
  • 0 kudos

changing oculus email

I no longer have access to my old email account and I believe I need a code sent to it to verify the changes done to my oculus account

Old facebook account linked

My oculus account is linked to my old facebook account which I logged out of and now cannot regain access, is there anyway I can change the facebook account associated with it?

Can I get a replacement controller

I just brought a new oculus for my birthday which was in march it was fresh brand new I was able to at least play With it but all of a suddenmy right controller kept blinking on and off now it’s unplayable it won’t turn on i don’t know I brought Fres...

image.jpg image.jpg image.jpg

graphical settings in oculus link

so ive been tryna turn off the graphical layers i think its named in the rift settings menu but it wont turn off every time i press it to turn it off it will do the animation if it turning off but will turn on again by itself

Referral questions?

So I recently bought a Quest 2 (about maybe 6 days ago, just got it yesterday) because my friend asked me to get one so we can play VR Chat together. I didn't use the referral link because I didn't know that was a thing and he didn't know it was a th...

Facebook account merging with Oculus Problems

Hi,I've been having a problem for a while where I cannot gain access to my Oculus/Facebook account for my quest 2 which has many games I've spent money on getting. When I try to add the account on my quest 2, I get the option to log in with Facebook....

GlimOP by Level 2
  • 150 Views
  • 2 replies
  • 0 kudos

V43 issues

V43 killing CPU so you rolled back to V42 a few days ago. All was now well. Why did you update to V43 again and not rectify the issue? CPU now working hard even when not using headset, AGAIN.... Task manager clearly shows Oculus software is not optim...

Resolved! Five digit number on setup

Could someone help me I don’t put in that five digit code at first setup. It was there. I passed off the headset to another person to set it up for me , but they didn’t see it. so I’m needing to know if there is a way through settings or something to...

Motion sickness

Hello ! I was wondering if there would be some kind of app or mode that would avoid motion sickness ( the anti-nausea one in Walking dead is very efficient ) I’m very sensitive and unfortunately can only play the confortable games. thank you!

Its been 2 days and have not recieved gift email

My friend bought a game for me as a gift 2 days ago and the email still hasn't came. The email is correct and he has been charged but there has still been no email. Customer service is no help either

Rat_Ass by Level 3
  • 191 Views
  • 5 replies
  • 0 kudos

Facebook Account

Hello, so I factory reseted my oculus quest 2 because my Facebook account got deleted and sadly lost all the games I paid for. I need to know how to get them back because I spent almost 200$ on games and now they are gone. I also made a new account b...

Email update

Hi I’ve updated my email account on my Facebook as I no longer have access to my old email. The old one is what my oculus is connected to and now to try change these settings oculus is asking for a code but does this code get sent to my old email tha...

Cazry by Level 2
  • 57 Views
  • 1 replies
  • 0 kudos

Oculus software won't download 15.5 gb

I have tried downloading the oculus software several times now. Mind you i have 200gb free. I have tried everything, from creating a VHD to download to a different drive nothing works. Anybody have a solution?

MrGerky by Level 2
  • 267 Views
  • 12 replies
  • 0 kudos

Resolved! TouchCalibration folder empty

my left rift s controller's joystick started drifting so after cleaning did not solve the problem, I found out about the calibration files and i could change the deadzone min but when I checked the folder was empty. Did the file location move or what...

EndyPo by Level 2
  • 387 Views
  • 2 replies
  • 0 kudos

Touch controller drifting in-game? This will fix

Well, after approx 2 years of use my left controller just started to drift to the left in the past few days. I did some searching on the web and found others have had similar problems. I found a simple fix (discovered and provided by others) for this...

Cant Install/Uninstall apps while apps are running?

Nothing is open on my pc but i cant uninstall or install anything through the Oculus app. Getting kind of ticked off since its been error, after problem, after bugfix, after update with this headset its not even worth. PLS HELP!

Stick drift

Hello i heard if you have stick drift that you could email oculus and get a new controller but I don't know how to get in contact with them

Broken controller ring for the quest 2

My ring broke the front half is missing from playing gorilla tag.due to this, it keeps losing tracking and floating off into space is the anything I can do about this?are replacement rings purchasable, Do I need to buy a whole new controller, or is i...

I need help with referral credit.

I sent a referral to my son for oculus 2. The following week I brought him an oculus 2. After receiving it, he setup his device and responded to his referral. When he did the response he got was he's already have an oculus account and isn't eligible ...

Leon3rd by Level 2
  • 120 Views
  • 3 replies
  • 0 kudos

No option to sync media

I want to get the photos I’ve taken and post them to my Instagram so I asked a friend how to do that and she said sync them. So I looked up ok google how to do so only to find out I don’t have the option to sync media on the oculus headset. I can sha...

Labels