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Resolved! Emerging Issue - Population: One not available in Oculus Store

I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store. What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happ...

Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Don't Have the Free Games with Touch

So I got my Oculus Rift as a Christmas present from my dad. While I was up on a vacation, I used a computer from my friend's house. I set it up there and there was the free games. Now that I have it at my house, there is no free games except First Co...

SmorgT by Level 2
  • 5 replies
  • 0 kudos

eve valkyrie warzone wont complete install

it says I need v c++ 2008 redistributable but I already have it installed.have tried uninstalling both game and c++ but wont install on rift.i had it working before but had to format and reinstall windows.

curig by Level 2
  • 0 replies
  • 0 kudos

New Video card = washed out Oculus Rift

Upgraded from a 1080 to a 2080 ti and now that I am setting the Oculus up on it, everything was successful, except that everything is now bright and washed out within the rift. Colors are faded to the point where it's practically grey and white and I...

Firmware update problem (+HDMI not detected.)

Hello.(Sorry for my bad English I'm French and I do my best...)I have a problem with my Oculus Rift (Already replaced and the problem still here...)When I connect my Oculus Rift to my pc with the HDMI and the USB port, the Oculus app don't detect the...

Oculus Rift setup installation error (Restart the computer)

Hello, Today I received my oculus rift.So I try to install the software to make it work and I got the error (in the title).So I try lots of ways find on the web and none have to work.This is my log:

How to use keyboard and mouse in Oculus VR menus?

I know this may seem like a basic question, but I'm not really sure how to do this. Right now, I'm currently developing my first video game and I wanted to add VR support to its engine. However, something I've found annoying is having to take the hea...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Blank/Black Screen in Headset and on PC

Hello, I've reached the end of where I can get to using google and just trial and error-ing solutions on my own so I'm hoping someone by some miracle might be able to help me get my headset running. First off I'll throw out all my Hardware stuff of w...

Resolved! payment methods

i haven't looked to far into payment methods as of yet, but is there gift cards or anything of that nature? I know of course there is paypal, but i'm just wondering if there is a wallet system, or some sort of more direct route to purchase apps/games...

1 of my two headsets stopped working.

Dear Oculus Support, First off, thank you so much for creating such an awesome gaming experience for me, my family and my friends to enjoy. I have been a proud oculus owner for little over a year now, but just today I have seemed to run into a proble...

Can rift autodetect 2 playzones?

I plan to set up 2 play zone for one oculus rift, downstairs I have 2 sensors set up for the full motion gaming connected to a laptop. The same laptop and rift I plan to carry upstairs where my flight simulator is set up with one sensor I plan to buy...

meeting minimum requirements

so i have a laptop and am wondering about running oculus rift, however it has a geforce 940 card. is it at all possible to run it or would i absolutely need a 970 card at the very least?

Oculus Rift glitching out like crazy!

Okay so I understand that this is probably user error but I just want to understand what I'm doing incorrectly. I've set up my sensors as shown during that thing you do when you first connect all required things to your PC. Here's the issue... when I...

Can't install EVE Valkyrie

Been trying to install EVE Valkyrie for a month, can't figure it out at all. Have not gotten a ton of assistance from the EVE forums or their support people.Here is a log of what is failing to install.Unable to install redistributable visual-cpp-2008...

Processor issue.

My PC crashes when I use the Oculus Rift. The compatibility Tool that I downloaded from the support page said that everything meeted or exceeded the Recomended/Minimum System Specifications except for the Processor. I have an AMD FX-8320E 8-Core proc...

formedo by Level 2
  • 1 replies
  • 0 kudos

The game won't load on rift.

Hi guys, i really need your help.I bought games like elite dangerous, payday 2, project cars 2;and when i launch them, they start easily on my computer, while my rift is simply stuck on the "sorry, the games takes along time blablabla, please check t...

Rift Headset not installing... need firmware update

My new Rift + Touch Headset will not install (no HDMI connection). When I open the Oculus application, I get a message that I need a firmware update.Firmware version: 708/34a904e8da (Update required to 709/b1ae4f61ae)When I go to Library -> Updates, ...

HDMI not reading

So I have had my vr system for a month now and it's been working fine. Yesterday mid game the hdmi wouldn't read. I've tried unplugging to check and the cord is fine. I've uninstalled the software and redownloaded it to see if that was the issue but ...

Oculus Rift (HDMI not connecting)

I have had the rift HDMI inserted in the GPU's port for over a month, without it bringing an issue up regarding the HDMI. It is now saying that it's not connected. I've tried restarting my app, changing HDMI ports, changing USB ports, however, I can'...

Outputting Oculus display to a TV?

Hello everybody,I just got my rift, love it! Though I was wondering if it's possible to display what you're seeing on the rift, on a TV connected to my PC? I've got a GTX 1080 strix with 2 HDMI ports, so I can connect both of them up at the same time...

Dygon by Level 3
  • 9 replies
  • 2 kudos

I need Some help with the Oculus Setup

When I downloaded it, it says that I don't have enough space I have three drives I checked them all and they had enough space I checked out Youtube videos, tutorials, and I looked at the Oculus Forums and I found no solution so I have no idea what to...

Compatibility tool says RX 580 doesn't meet the requirements

"Your computer does not meet the recommended system specification for Rift""Your Radeon RX 580 Series graphics card doesn't meet our recommended specification"The exact GPU model is Sapphire RX 580 Pulse 8Gb.Everything is green except the GPU. RX 580...

amezin by Level 2
  • 7 replies
  • 0 kudos

Program Run Error Please Help

I am getting the message. " We'er having trouble staring Oculus , Your Oculus software may be updating. Please wait a minute and try again. If the issue continues, contact Oculus support" and then it goes on that i should try in a min. So iv'e now wa...

How do I get Oculus to run manually?

The software starts up automatically whenever I run Steam, and it makes my other games crash. I only need it to run whenever I play VR games, but I have 15 other games that do NOT use VR (It makes ARK EVOLVED completely crash). I have tried trying to...

Just got Oculus Go, wont turn on

Just got an Oculus Go today, I was trying to set it up but it would not turn on, I plugged it in with an Apple phone charging adapter since the adapter was not included, the LED charging light would not turn on either. What should I do?

Is it possible to bypass the compatibility check

Hi.My laptop was built a few years ago with, at the time, good hardware. It was a dedicated "School Laptop" that we (the students) were allowed to keep since we paid for them.It still ticks all the boxes in the oculus compatibility check except one:I...

Uialeth by Level 2
  • 2 replies
  • 0 kudos

HDMI not connected

OOOOOOH but it is..... Card is a new out of box GTX 1080. Runs my monitor fine. Hook up Oculus and Oculus says its HDMI isn't plugged in. Anyone else getting this? Any fix? I see a lot of people are using a HDMI > DVID adapter to fix this but I don't...

Riegel by Level 3
  • 17 replies
  • 0 kudos