Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

OculusScreenshot1650128530.jpeg
TSKGPage by Level 3
  • 2196 Views
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 11995 Views
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Are you going to fix the Dash and pixel problem?

When is Oculus going to fix the double vision in Dash and the pixel problem in the video playback on the apps. Most apps that play videos have an pixel problem like on a sat tv when it rains hard. The games play fine but anything with video has pixel...

ky4jw by Level 4
  • 45 Views
  • 0 replies
  • 0 kudos

Oculus Setup cant find HDMI slot.

Hello,so i just got my Oculus Rift and tried to set it up, but it just cant find the Headset HDMI cable. I made sure its plugged in on my graphic card and not on my mainboard.When i plug it in, it even displays my Desktop and i can use it like a addi...

Restart Computer

Hi there! I'm trying to get my VR on but I've been greeted with a new error message today: http://prntscr.com/lzopibI've restarted my computer and have ran a repair on the program but continue to receive the same error.Any help would be greatly appre...

Need help to fix bug

So I just recently got an Oculus Rift and whenever I'm done downloading it gives me an error, I've tried to restart do what it says and I also deleted the files each time my sensors are plugged into my USB 3.0 my Headset my graphics card I've looked ...

Oculus App not starting up

Just got a new oculus rift and PC for Christmas. I plugged in the PC and let it start up and everything. I opened up the oculus and found a note to help me get started. I went to the site downloaded the software and let it install. now every time I t...

Unable to launch Eve Valkyrie or Ripcoil

Hello guys and gals,Noob here with a new Oculus Rift and Touch. I searched around the forums but can't find anything relevant. I have a new install on ASUS ROG GL-702VM (i-7, GTX 1060 6gb, 12gb RAM, Win 10 64-bit) that exceeds all required specs need...

jawz55 by Level 0
  • 201 Views
  • 3 replies
  • 0 kudos

Cannot install Lucky's Tale

Hello, I tried to install Lucky's Tale but when after finishing download, it keeps on telling me to check my internet connection and it shows an error (sorry, I don't remember). If I retry the install, it starts from 0%. I gave up after doing this fo...

usb to hdmi wont detect

I just got my oculus today and my pc doesn't have 2 hdmi ports but meets the requirements. So we baught a usb to hdmi, i have it plugged into my USB 3.0 slot and it wont detect that its connected. Is there a fix to this or do i need to get something ...

loading bar running for more than 40 minutes

Don't know what the grandson did....but when starting up oculus the loading 3 dot shows and that's it. If I were to delete old app and then download a new one with all my same info....would that fix the problem? Would I lose my games I just purchased...

HDMI not detected.

Basically, I just got Oculus rift, but the HDMI port is not being detected on my laptop. Yeah, I know, ''laptop'', but it is a MSI GP72m 7REX leopard pro. It is vr compatible. I have updated nVidia drivers, restarted pc, reinstalled the Oculus rift a...

Order cancelled out of no where

I ordered a rift 12 hours ago and it went through all fine then 4 hours ago I got an email saying my order got cancelled even though I didn't cancel the order.

i7 9700K not recognized

It seems my CPU is not recognized by the Oculus software and I get this annoying message everywhere that my system isnt VR compatible and blah blah... Is there any way to permanently disable that message?This is the CPU article number: BX80684I79700K

Bjoessi by Level 3
  • 175 Views
  • 1 replies
  • 0 kudos

App paid twice

I just purchase the Virtual Desktop app.When trying to buy it in the Oculus go store, it told me to add a payment method, and when I did this in the Windows Oculus site, il also bought the app there, but then I have been billed twice for the same app...

Dell Inspiron Gaming 5000 Series

Evening all,I have a dell inspiron 15 5577 gaming which meets all required specs and I have ordered the oculus rift. I have read about issues with the rift displaying nothing but audio, and I am now getting anxious about whether it will work. This is...

Failing to install game update

I'm getting this message "Sorry we couldn't install AltspaceVR. Visit Oculus support to get help." Same message for Echo VR.Already tried to stop and restart Oculus service, also tried to log out and log in again on Oculus App.What could be the issue...

T-Ghost by Level 3
  • 117 Views
  • 1 replies
  • 1 kudos

So pissed, probably shouldn't have bought it

replaced my graphic card in my computer to be able to play wit the fresh-out-the-box rift i've had in my room for 6 days, and the stupid oculus app won't open. To my obvious surprise, this is the first line of defense to use the damn headset... Cool,...

Motion of touch controllers becomes choppy in Home

After some time of mixed activities playing/removing headset/browsing in Home, this might happen the next time you put the headset on or after exiting a game. Note that the headset motion is fine, really smooth, so it is not a frame rate problem.It h...

oculus rift hand controller analog stick

hey guy's I've had my oculus rift for a few months now but the problem I'm having is that the thumbstick on the left controller has started to squick and feel generally awful to use, does anyone have any fixes for this?

timmo00 by Level 2
  • 515 Views
  • 1 replies
  • 0 kudos

Impossible update

Hello I received my oculus yesterday and when I install it write to me: critical error an update may not have been installed then I reinstall it ... 3 times ... and always the same thing so when I play in the middle of my game my hands bug and stay i...

Levelix by Level 2
  • 81 Views
  • 0 replies
  • 0 kudos

Can't update games in the Oculus Client

If i try to update Beat Saber or Eleven:table tennis in the occulus client, i get a notification which says: "Sorry,we couldn't install . Visit Oculus support to get help."Can someone help me with this problem? The error message is not helpful at all...

Warranty Coverage

Does the warranty for the oculus rift + touch controllers cover third party shippers like vpost?

Labels