Support

Quest 2 Guardian problem

I recently got the Oculus Quest 2 and I love it! But anytime I try and set up my guardian now it like bugs around and anytime I move my head it moves and it happend on my old one too?

Headset Audio

So I think I accidentally deleted my headset off of my pc as an audio device. Any idea on how I can get it back?

Email issue

Hi I recently changed my Facebook email but when I set up my quest 2 and tried to change the email it sends a code to an email I can't access anymore

My oculus Rift S has gotten sun damage on the left screen - warranty

I have been looking around for a place to claim the warranty for my Rift S, but I couldn't find specific information on how to get the process started. Where and how would I go about doing that?Kind regards,Bjarke

Extremely low support experience

Almost 4 weeks ago I've opened a support case reagarding a hardware issue on my brand new Oculus Quest 2.For all this time support have been totally slow in responding, however a week ago they have provided return labels for the device. So I've print...

Refund

How do I cancel a refund request i wanna cancel one

Oculus not working

I accidentally deleted my Facebook account without realizing it was linked to my son’s Oculus account. I quickly got it back but now he can not use his oculus. We logged out and back in. Does anyone know what to do?

Resolved! Games and shop showing up nothing

(Oculus quest 2) when i open the shop it just shows an error message and when i check my games it says that i only have 1 game (the tutorial for hand tracking) how do i fix this?

rift S geaphix problem

when i plug in my headset the light which normally turns red then white just stays white and if i put o my headset its just a loading screen that lasts forever i can here sounds as if i was in my virtual home if anyone has a solution please let me kn...

Quest 2 microphone randomly stops working.

I bought a quest 2 the other day and the microphone randomly stops working in apps and party chat, the people in my party say "it sounds like I'm fumbling my mic". I didn't change any settings, it happens with both my external headset, and the built ...

I cant turn off anti aliasing

I turned on Anti aliasing Just to test to see if my computer could handle it and it made all the games choppy and lag and i can't turn anti aliasing off any help would be great.

Purchased game from occulus does not show up in library

I purchased a game form the occulus website and although the site says the new purchase is in my library, it is not, any help?

Rift S - Display Port not plugged in and can't track head movement

Hi,I've been using my Rift S for a couple of days now to play DiRT Rally 2.0 and I've been having no issues what so ever.However I have now started encountering a problem. When I launch the game, instead of the menu screens remaining solid, they now ...

oculus rift s virtual desktop mouse not working

I'm having this issue where when I use the virtual desktop apart of oculus dashboard everything is displaying ok but the mouse cursor isn't showing nor can i click anything. Any ideas on a possible fix?

How do i stop my left thumbstick from moving me to the left?

so about 6 months ago I started having an issue where I would slide to the left in a lot of steam vr games, I fixed it by playing the oculus versions as they came out... but now, even in the oculus versions of the games, I commonly (every 30 seconds ...

Resolved! Roblox has sound but just shows 3 dots

I'm trying to set up Roblox in VR on my daughter's Quest via link. I can get sound from the Roblox game on the headset but no visual on the headset...just black with 3 white dots then returns to the home screen. The cable test says the connection is ...

Oculus quest 2 link cable disconnecting randomly

My oculus link cable keeps disconnecting can someone help or I'd like oculus to take this cable back and send me a new one

Software not installing

Hi, just started my PC and was informed Oculus needs to update. Performed the update but software wouldnt install. Tried repairing app as suggested but installation failed after 2 minutes. I have tried several times restarting PC and running setup ag...

cable oculus link

Bonjour, mon câble oculus Link ne dépassé pas les 900Mbps même en changeant de PC, j ai toujours les même scores, ce qui dégrade fortement mon expérience de jeux!Hello, my cable oculus link does not exceed the 900Mbps even when changing PC, I still h...

audio crackling

So it isn't visually stuttering but the audio is horrendous I have been able to run beatsaber just fine until today I plug in my headset and the crackling is so bad I can't play it sometimes crackles sometimes completely cuts out I have my headset pl...

Quest 2 stuck at 72hz when using oculus link after 27.1 update

I saw that there was an oculus update so I updated it. After it was done I realized that whenever I played beat saber or really any vr game the game was stuck at 72 hz no matter what I change it to in the oculus software. I tried reinstalling oculus ...

Oculus Rift Audio Refresh Rate issue (Beat Saber)

I have the original, 1st edition, market Oculus Rift. I've had this issue for a while, but honestly quit playing the oculus because of it and am only now taking extra steps to see if anyone else has an idea how to fix it. Long story short, in Beat Sa...

oculus link

je me suis pas capablede telecharger lappliation oculus link pour le quest 2 sur mon ordinateur

Oculus link + PC

hello, so .. i bought a link cable not to long ago, and it works fine.. i load up the rift thing fine but when i click on any game, it just kicks me out of it... for example, vrchat, it doesnt kick me out but it just stays in a quest start up loading...

Oculus Quest 2 - Issues with controller tracking

Hi, I recently purchased my Oculus Quest 2 3 weeks ago. I recently have been experiencing horrible tracking during some games, most notably Beat Saber. I have purchased the official Beat Saber game from the Oculus Store. When I try playing the game, ...

Problem with payment

HelloFor last 3 days I’m trying to pay for my oculus quest 2. Every time payment is rejected. Doesn’t matter if I paid via credit card or paypal. Support in both banks told me that if order is for more than 250€ shop have to use „3D Secure” authoriza...

HELP!!! Facebook PIN Oculus Account

I don’t remember my pin. I have a new phone and phone number. My Facebook is trying to verifying code to phone number I no longer have and states they cannot verify off my email. Oculus won’t let me unnerve them. I only know the email I set up the ac...

Can't connect my Oculus Quest 2 to my PC

Hi, I will be more specific : I can connect my Oculus Quest 2 on my PC but ONLY via the case USB Hub. I can't use my motherboard usb ports, even the USB-C one. When I plug my headset to my motherboard USB port (every ports, I tried them all), the mes...

How to register headset....

Hi Do you register a headset while online via the headset, or in my account, the system states I have no such device. Suggestions please 樂

CANT FIND WHERE TO ENTER AMAZON OCULUS CODE

ON PRIME ON OCULUS IT gave me a code I cant figure out where to go . the said www.amazon.com/code and it takes me to the home page of amazon