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Resolved! Emerging Issue - Population: One not available in Oculus Store

I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store. What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happ...

Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Echo app problems with server

My echo app is not starting up it shows “no server found “ however I have internet connection and other apps are working properly it’s just my echo not working any ideas what might that be ??

Bans without cause of multiple friends

Many of my friends who are Marshalls in the meta court have been banned multiple times for violations, however, are uanware of what the violations are and are unable to receive information about the ban. Who can they turn to for help ? Also, who can ...

Moving account from one Quest 2 to another Quest 2?

What's the most efficient way I can transfer my account and other data/settings from one Quest 2 to another one and ensure minimal or no data loss? Background: I got a Quest 2 from my company to work on a project. That project is now complete, and I ...

Unable to start Oculus XR plugin after this week

Hello, i'm having trouble debugging in VR. It's saying that I'm "Unable to start Oculus VR plugin" which I suspect is due to my headset being stuck on v40 as opposed to v41 which was released a few days ago. However, I check my headset for software u...

Hackers and false banning situation!

Hello my name is Domenick Hall I enjoy using the platform of horizon worlds on a regular basis. It is taught me how to script and also I am a private investigator in real life which I chose to switch over to VR at the same time. In saying this I just...

[Unity] How to add rear-view camera overlay to ovr camera rig?

I'm trying to set up an ovr camera in Unity with multiple alternate views as a sort of hud. Simple example would be a rear-view camera overlay that shows you what is behind you while maintaining the forward view across head rotation/translation. This...

suha_ by Level 2
  • 0 replies
  • 0 kudos

Resolved! Can't get any support

New to my Quest2, completed setup and it won't go to the menu. Have been on these pages for almost an hour and every time I click to "submit a ticket' I get a page that says 'Ooops' and I'm stuck yet again without any support. So how do I really get ...

Tolkyyn by Level 2
  • 3 replies
  • 1 kudos

Resolved! Referral credit not given

I gave my friend the referral code, he got his headset and then activated it, and he got the credit, but I didn't get the credits.

Help going round in circles

Hey tried to buy an app but I forgot my pin, when I go to reset pin I get a link which se d me to the oculus log in page then after that asks me to log into Facebook, then takes me back to the start, how can I reset my pin!!! So frustrating

Your copy of Oculus Platform Command Line Utility is old.

Hi everyone,Trying to upload my first Oculus app to oculus store using both OVR Platform Tool inside Unity and Oculus Developer Hub but it gives the following error.Your copy of Oculus Platform Command Line Utility is old. ** Version ha...

volcank by Level 2
  • 2 replies
  • 0 kudos

USB 3.0 for Rift S or same.

Hello everyone. I have a problem, when connecting the oculus, the application simply does not see the connection to the PC, I thought it might be due to the lack of USB 3.0 ports on my PC, but, on the Internet they sell special controllers for PCI-Ex...


Rift S crashing constantly since January 2022 update

I used to love my RIft S. Now I think Meta no longer give a **bleep** about us poor outdated VR users. If you look on these forums, you see so many posts about Rift S crashing with the dreaded "display port is not connected" error. I have seriously w...

Answer on support mails

So i have reported a problem, with me and my freind not getting our 30$ bonus for recomendig to a freind. But when ever we get a mail, that There is an answer on our "ticket" we can't se Any answer. The only thing we can see is our tricket number, bu...

cursor not move

Ok so it’s been about 2 months my batteries in the remote finally died so I put some brand new batteries in of course well it’s played well for about 2 days and now my control cursor is stuck in the middle of the password screen I’ve taken out batter...

False account suspended

First off my main account horzion worlds servers crashed and it was removed from alot of people’s game library then was put back. The second time it happened within the week of March I everyone got their stuff back in there library but mine it’s been...


Real fishing and DLR

I enjoy playing real vr fishing and keep wanting to play the DLR areas but cannot. It is supposed to be in the map. It isn’t. I purchased it through Facebook and it still isn’t there. I have sent multiple reports requesting assistance, reported the b...

Brattoo by Level 2
  • 1 replies
  • 0 kudos

Oculus screen not working

So when I power on my headset I can see my screen but it's frozen when it connects to my controllers it unfreezes for a few seconds then the controller disconnects and the screen freezes again and does it many times till I power it off I've tried res...

What is the deal between oculus and windows 11?

Hello all,I would love to know what is Oculus business strategy regarding windows 11. They clearly had the time to update it to work correctly and so far they ignored all their customers. I started to suspect that their business model is to force que...

i cannot receive an email for my password reset

I have sent a message here before, needing help to get back into my oculus account because i forgot my password, the oculus team has sent me a private message saying they sent a password reset to my email but i have never received one, i’ve gone thro...

Oculus Social doesn't work

My Oculus social doesn't work at all, I have a Oculus rift S and I am trying to join join a party with my friend who is on a Oculus quest but some reason when he sends me a invite i get it but then cant join it. I go onto any of the social categories...

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