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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3848 Views
  • 79 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 is not pairing to phone

Whenever I try to setup after factory reset it won’t pair to my phone. It just says unable to and I have tried for 2 hours and it still won’t connect someone please help.

bigmiggas by Honored Guest
  • 248 Views
  • 6 replies
  • 0 kudos

VR Oculus 2- shutting down

Purchased in Dec .23. 1 week ago it keeps shutting down as he he plays. Did a factory reset still didn't correct. He left it alone for a wk. Today he said it's on. He was able to play but kept shutting off several times, he would just turn it back on...

Resolved! Linking Quest2 to account

I have Quest2 and many purchased games in it. Now i can't login to my meta account, it says that there is no such account ?? I try to create new account, but i can't link my Quest2 to it. Can i find my account ID from Quest2, so that if it is possibl...

ETu60 by Explorer
  • 275 Views
  • 10 replies
  • 0 kudos

Quest 2 won’t pair after factor rest

Let me start with some back ground details. I used to work at Meta, I volunteered to connect my quest 2 to the support team program to demo new apps and games. They unlocked my boot-loader and all was good until I was laid off. Never got the boot loa...

Payments disabled

hi I purchased my meta quest 3 a day ago and bout 2 games and now cannot purchase anything else  

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Text message notifications and calls on my meta quest 2 headset.

Can you receive phone notifications on your headset? I’ve blue toothed the phone to the headset. I see an option that offers messages to appear in Vr while playing but it is not coming up on my screen while playing a game. I hear my phone go off but ...

Chrcau by Honored Guest
  • 559 Views
  • 11 replies
  • 0 kudos

Lemonloader “data failed to save”

Hi. I recently bought the quest 3. I was setting up my quest 3 for bonelab modding, specifically with Lemonloader. I got it all set up *correctly* but when I patched I got a message saying that they couldn’t save obbs or data files. I pressed continu...

Resolved! No sound on quest 3

The sound on my Meta Quest 3 doesn’t work at all.When I first got it I was setting it up and the sound didn’t work. When I put it above my head (like rested it above my head) the sound worked. Then the sound stopped working completely. I tried castin...

"Update your account info by.."

Hello everyone,I can't get past the screen that says I need to update my account by March 29th. I have been all over the website and app to insure all of my account info is up to date and it will not let me past that screen. Any help is appreciated. ...

Paulmnop by Explorer
  • 1304 Views
  • 18 replies
  • 1 kudos

Resolved! First purchase and Beat Saber x Billie Eilish

Hey,What happened to Beat Saber x Billie Eilish pack? I wanted to buy it today but it's gone  There is only Linkin Park, The Weekend, Imagine Dragons, Rolling Stones and Queen.There is still Billie Eilish addon, but I wanted to use a welcome 25% dis...

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WIFI - won't automatically connect – Why?

After sleep my quest 2, won’t connect automatically to its 2.4ghz Wi-Fi anymore. On the settings it says next to the SSID: “won’t automatically connect” .What decides this? Factory and Wi-Fi resets make no difference. Can I please force it to connect...

F.Wiesel by Explorer
  • 1369 Views
  • 26 replies
  • 1 kudos

Resolved! Meta Child accound - error on age

Hi, I typed in an incorrect age for my son on his new Quest 3 device. He is 14 but I created his profile to show he is 12. This has a restricted some settings (Chat etc.) On his profile he is unable to fix it and on my profile I dont seem to have the...

Resolved! Quest Recording not Capturing Audio

I'm currently facing an issue with recording sound while using the Media Player in UE4 on the Oculus Quest. I have a project where I'm playing an MP3 file, but when I try to record the screen on the Quest device, the sound doesn't get captured. If an...

Lost access to account and purchased games

I had to update my sons VR and for whatever reason it seems to have deleted the entire account along with all of the games we purchased. We had to create a new account just to post this so Needless to say I can’t figure it out so I either need a refu...

Left Controller not resyncing

Hello,I have not used my Quest 2 headset for about a year so when I first booted it up it needed updates (took overnight to do so) Now it's updated and I have changed out batteries on both controllers but the left one is not working. I have unsynced ...

lisag5 by Honored Guest
  • 69 Views
  • 2 replies
  • 0 kudos

Downgrade to v60.x

has anyone ever tried to downgrade to an older version of the software. the v62 only produces stutters and dropouts with PCVR (whether SteamVR, Virtual Desktop or AirLink). I would like to go back to the v60.

Bjoern877 by Honored Guest
  • 776 Views
  • 11 replies
  • 0 kudos

Quest 2 - Zombieland in-game brightness is too dark

I’m trying to play zombieland and everything is fine until I get into gameplay, then I can barely see the zombies. The screen is not black, but it is very dark and when I pause the game, the menu pops up and the menu is crystal clear. I’ve restart th...

Resolved! Quest 3 stuck on spinning meta symbol

I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old).I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had...

Meta quest app not working on pc

I’m trying to login on the meta quest app on pc but when I try to login to oculus it says it doesn’t have the right email or password then when I try to login to the meta account the app says to continue in browser? I’ve went several times into the b...

Just not getting a achievement

So I’ve been playing a game, and I’m suppose to get a achievement for beating the game but it won’t workgame: Iron Man VRIs happening on 1 gameachievement: “In Extremis”

Resolved! Meta Quest Remote Desktop app doesn't respect startup settings

The Meta Quest Remote Desktop app on Windows 11 insists on launching automatically every time Windows boots even though I have the setting unchecked.It's also annoying that the app doesn't show up under Startup apps in Task Manager so that I can disa...

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Resolved! Beat Saber Pack does not download

Yesterday I bought and payed a new song pack 'Electronic Mixtape' in Beat Saber. When I open Beat Saber on my Ocukus 2 the pack is unlocked but all the songs show the downloading progress bar without any progress. What to do to solve this problem?

Can’t connect after factory reset

My meta quest 2 kept restarting as soon as I would select user. I Did the factory reset and now it won’t pair with my app saying the device is already paired to another account. Any idea how to fix?

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