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Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...


Resolved! Known Issue (V39/PTC) - No refresh rate options above 72Hz

Title says all, can't anything above 72hz using Link Cable or Air Link. Apparently this has been an issue since the beta rollout of v39 which is extremely disappointing to hear. If anyone knows or finds a workaround for SteamVR@120hz I would love to ...

undeny by Level 4
  • 52 replies
  • 16 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 135 replies
  • 13 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Left controller not working

so the last time i played was 2 weeks ago and every thing was fine but today when i went to play BeatSaber my left controller started disconnecting after the second song. Since i store my quest and controller i dont know why it's doing that i've trie...

Volt720 by Level 2
  • 2 replies
  • 1 kudos

Controller battery’s

While playing on my quest 2 the battery died on my right controller yeah happens all the time but this time I put the battery in and it didn’t say the battery was working ok try a didn’t battery still didn’t work but the one I had still did but it wa...

Nash2.0 by Level 2
  • 1 replies
  • 0 kudos


PSA: Close EVGA Precision X1 BEFORE CLEAN INSTALLING NVIDIA DRIVERS. So far it seemed to fix my issues in Red Dead Cyberpunk and Conquoer's blade. I have been trying to fix the low gpu usage for months! ALL MY GAMES ARE RUNNING PERFECT NOW, PURE 98-1...


This problem was fixed.

C0sm0_W by Level 2
  • 0 replies
  • 0 kudos

Casting not working

I've tried everything from turning the wifi on/off, trying regular and 5G, Factory resetting the Quest 2. Different browsers..(Chrome and Edge) and nothing seems to be working..

Resolved! oculus go browser not working

browser has suddenly stopped working on oculus go, no updates so its not thgat, crashes whenever you try to open vr. very annoying tried to re pair to app but app wont go past the heath and safety acknowledge button on set up and factpry reset isnt w...

elvedhel by Level 4
  • 371 replies
  • 33 kudos

Broken left controller... and NO SUPPORT

Our left controller is not working right. We logged in to a Chat session with Parveena V. She had me re-pair it. That didn't help. She had me reset the headset. That made no difference. I was then asked to provide... Shipping Information • Full name ...

Stukish by Level 2
  • 1 replies
  • 1 kudos

Oculus Quest 2 Controller Drift + Ignored by Support Chat

I bought my Quest 2 not even 1 month ago.The left controller thumbstick started to drift a week ago and now it's just unplayable.I get two types of drift:When I move up, it drifts down for some secondsWhen I move left, it goes rightI contacted Oculus...

Guilhaz by Level 2
  • 2 replies
  • 2 kudos

Static noise when plugging in headphones

Noticing a light static hiss when in the Home environment on Oculus Quest and plugged into headphones. Not sure the cause but it is quite noticeable when silent. Also noticing that opening certain games or apps causes the noise to diminish to silence...


getting message Access Endurance Mode Under Free Play, when I hit ok, nothing happens, can someone tell me how fix this. Just purchase Creed

Resolved! Pass through is stuck

Greetings everyone: I’m a brand new quest 2 owner. I was setting up my quest 2 headset for the first time and pass through is on. I can’t figure out how to turn it off to continue to set up my quest 2 headset. Other quest 2 users say to reboot the he...

keciaw by Level 3
  • 2 replies
  • 1 kudos

facebook account locked

hi,my fb account has been locked since 27 jan 2022 and i cant unlock it myself plz help he to unlock.

My Unity VR app stuck on loading... (3 dots)

Hi,After trying everything I am really frustrated because I got over all your documentation and got all the requirements but still the "empty project" (apk) with just 1 empty scene won't open on my headset. When opening the logs from the Oculus Devel...

V39 Login to sub account failed

After adding sub-accounts.Choose to switch sub-accounts, and in the bubble scene, a window keeps flashing. Cannot enter the system. A reboot is required to access the admin account.system can work.V39 only works in the administrator account.Before my...

D_Yan by Level 2
  • 0 replies
  • 0 kudos

Unable to purchase Puppet Fever for Quest 2

Both the Puppet Fever website and the Meta/Oculus website show that Puppet Fever is available for Quest 2; HOWEVER, Puppet Fever foes not show up in the Store on the Oculus Quest 2 headset, and on the Meta/Oculus website where Puppet Fever is listed,...

Analog stick part

Hi I need Analog stick spare part. Why You not selling this part ??? I dont want to buy new controller if i can dissasemling and replace this part ... I will try to buy analog stick from nintendo switch and replace inside parts, but question is ninte...

Resolved! Sending in my Quest 2 256GB model need advice

Hey guys. I'm really paranoid about this. So the other day Oculus has sent me info on how to send in my Quest and they're paying for full amount for the Headset, both controllers etc. I'm supposed to be getting a full refurbished replacement apparent...

SsjSora by Level 4
  • 7 replies
  • 0 kudos

Resolved! Problems adding account and Facebook issue

I recently bought 2 Oculus Quest 2. I have them both set up with their own (and different) admin accounts. I have one of the devices with sharing turned on (the other does not have sharing turned on). I'm now trying to add an account on one of the de...

DisSW99 by Level 2
  • 10 replies
  • 1 kudos

Quest2 Onward Multiplayer-NOT!-

Hi all, posting here in addition to Onward VR group since not sure whether this is a Quest2 issue or Onward: I’m not having any luck successfully creating a Multiuser Server in Onward App to multiplay with other Q2 users. The Onward game server setup...

oculus wont allow app sharing

Hey can someone help me. I recently got my new quest after my last one had to be returned because it was faulty. I had app sharing on it and didn't turn it off. I logged into my oculus account and removed the device without turning off app sharing be...

Infinite Installing

So yesterday I updated an app of mine and when it was done, it installed it, but when I checked to see if it did installed, it kept saying it's installing the update, I don't know what to do.

Broken controller

My left hand controller broke. I sent it to Oculus for repair/replacement. It is still under warranty. 3 months later Oculus has failed to live up to their part of the warranty. I was told they are I stock and they can’t sent it to me. No reason give...

bigpup0 by Level 2
  • 0 replies
  • 0 kudos

Sorry this content isn't available right now

When I signed in under my Facebook account to cast on my computer it tells me that sorry this content is available right now and I can't access anything on Oculus website on my computer


I did the update on both my vrs and now i can't play games together between the two different accounts on the headsets it says we are on the same account