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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Left control will not track.

I've done everything that Oculus support tells me to do, even the factory reset, and now I'm stuck on factory reset. (Waiting for left controller to appear)Side note: updates left controller to 100% every time it has been repaired. Still no connectio...

Games not supported on Quest(1).

I was looking forward to the Moss book2 and was very disappointed that it is only supported on Quest 2, as is indeed, as is Red Matter part 2. Is there going to be versions that can be played on Quest?

Jandpo by Level 2
  • 1 replies
  • 0 kudos

Unity Hands not showing up in game

Im using Unity 2019.3.0f6, Oculus Integration 13.0 and my Quest is on version 13.0.0.My problem is, when I build my scene to my Quest, the hands aren't showing, but I can still do the system gesture to close the program. I also tried the Traintestsce...


Hi there, so I sent my friend a referral in which he accepted then activated his headset. In my referrals program it says he accepted it and the blue bar is half way but none of us have gotten any credit so what happened?

Beat saber

I’m trying to play beat saber with a friend of mine and it says update required so I click update now and it doesn’t update, I tried uninstalling it and reinstalling it and pressing update later but it’s no use! Someone please help me.

Right controller not pairing

Hi, my right controller stopped working, so I tried soft rest, changing batteries, leaving batteries out before changing but still won’t pair.when I try pair through phone app the controller updates says its ready but still not tried facto...

Prime Video VR app not playing videos on Quest 2

I have just received my Quest 2 and have have been setting up the apps I have on the original Quest. Although I loaded the Prime Video VR app and signed in, videos will not play. I receive the following message:"Error loading informationWe encountere...

Anonymous by Not applicable
  • 8 replies
  • 4 kudos

my quest's display is broken

this is the second time I've had a display problem with a quest, both of them did not receive any shock nor were the lenses exposed to the sun. the first one had the bottom half of the screen invert colors, I managed to get a replacement headset from...

Workroom web app doesn’t work

I was able to get workrooms on my headset. It is currently on the screen that shows my pairing number. when I go to the web app on my laptop it allows me to log in but it does not allow me to click on any links (I tried every link) the screen is just...

Oculus Whitelisting

Hi, I work in a corporate environment with a firewall and proxy. Is there anything that needs to be alowed or whitelisted for the Oculus headset to proceed with the installation. The software has installed fine the headset is powered on and has an or...

Resolved! Stuttering/general glitchiness with my Rift S?

Since I bought it early this year I've been having some troubles using my Rift S because the visuals (and occasionally audio) would sometimes stutter or become misaligned with my movement. At best it's a very small stutter and a slight annoyance and ...

Oculus 1 Left Controller Not Working

My left controller show no light when I press any of the buttons. It can't pair with my Oculus. I tried known good batteries but it doesn't do anything at all. Please help.

TungHou by Level 2
  • 6 replies
  • 0 kudos

I need help with the sidequests recording settings

A lot of you guys might be familiar with side quest and recently I'm in trying to make content but I can't because the unclers question to record at a 1 by 1 ratio Luckily I was able to fix this but I run into a problem each time I try to fix it it w...

Random pixelated bars when using oculus link

I bought an Oculus Quest 2 about 6 months ago and it has been working fine either standalone or using oculus link (I use a Kiwi Cable for this). I stopped playing it for a little while but for the last 2 weeks or so, randomly a pixelated bar will som...

Resolved! PC Oculus Store issues, unable to download most past titles:

For the past month I continue to have issues with downloading past titles. I have many great games I would like to play that state "Sorry we can't install ____ Please visit Oculus Support. I have done fresh installs, installed on a separate computer....

shogunmn by Level 7
  • 492 replies
  • 17 kudos

Dispatch is unable to contact server for DLC

Did reinstall and download "Dispatch" on the PC.But when you starts it it says its trying to contact the server for DLC, and it won't start.Apparently you are then not able to download your previously bought Episodes for this title! Are you able to c...

JohSm67 by Level 7
  • 2 replies
  • 1 kudos

Problem with Facebook login to Oculus

My 15yo son has a Facebook/Oculus account merged but he forgot his Oculus password and now cannot login to Oculus and use his profile.- When he tries to use "Forgot Password" in Oculus - the page says "You merged this Oculus account with Facebook acc...

oculus-1.jpg oculus-2.jpg oculus-3.jpg

Resolved! Can't log in Oculus Quest 2

Username: Informalfrog My Oculus carried out an update today. On completion of the update I was logged out completely. I had previously set up my account (early Feb 2022) using my Facebook account (I only have one). When I enter the details (which I ...

Cloud Backup Error: Not Updating Time/Date

On the cloud backup website, it is supposed to show your last backup. We'll I think mine backups, but I am 100% sure that the time/date doesn't update. It will stick to the same date for all the period of time I use cloud backup. This is a major erro...

File Sync

I did what was recommended (which was to turn it off completely and to turn it back on) however the three dots aren't selectable. Everything is up to date and I still can't do it. Please help me.

My oculus app will not let me sign up

I have recently purchased a oculus quest 2 and I have not been able to sign up to the mobile app. Every time I have to “continue with Facebook” it just brings up a loading circle on the blue button. I have tried uninstalling and reinstalling as well ...

Logged out and won’t log me back in

I set up my oculus account and was all fine, I’ve purchased various games, and I’m now seeing that when I try to log in it won’t allow me, and shows that I’ve made zero purchases. Can you help??

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

game not work

so i set up my oculus quest 2 to my pc and i want to download games on pc oculus app, i did that and when i try enter one of the games for example i bought superhot and it says this im not sure how to fix this please help!


[Solved] Issues with reinstall of Oculus software

I am having a lot of trouble with the reinstall of software after the removal during the certificate issues. I have followed the steps in this posts

Azilum by Level 2
  • 30 replies
  • 0 kudos

Tracking lost error

My oculus quest 2 has been acting a bit weird and by weird I mean there is a glitch where when ever I go to play a game or turn on my oculus it says Tracking Lost I’ve cleaned the lenses, changed the lighting and nothing. If somebody knows how to fix...

Resolved! Bundle price problem - update

Update: Thank you for now showing the price of each item in the bundle. That is a million times better and kudos whomever did it. However, it is still not giving me the bundle discount price. It is taking off just the item I paid for already. Why wou...

Can’t download Horizon Worlds

I am able to download venues but am unable to downloads worlds. I tried every solution offered from all the forums. Please advise on how to fix this issue. Extremely frustrating.