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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 32 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Horizon Worlds

I cannot download horizon worlds. I bought the quest 2 for this and All it says is “add to wish list” ironic the only thing I purchased this for and I can’t even use it. Has anyone returned their quest 2 due to this? I’m debating

Left Controller not tracking right

Hey so my left controller is not tracking right and I broke it on accident and I hit it hard on my dresser and in side my left controller the tracking is now messed up so I hope u can get a free controller back

Horizon world: stuck at entering horizon...

Been having an issue logging into horizon world . I can get past the blue screen that says “entering horizon “ . And I never actually get in the app ive tried redownloading. Didn’t help


I have an Oculus Rift S.Recently, I've been signed out of my account and I keep getting stuck at the confirmation code part. The code would not send to my account no matter how many times I asked it to be re-sent. I've also tried signing in with my F...

Meta Issues

Hello,I just tried to use my Quest 2 to play some VR. I was prompted to switch to Meta. I selected "Sign in with Facebook" since I assumed I was already using that. When the setup was complete, my Library showed zero games. Both on the Quest 2 itself...

Tracking not correct

Hello, whilst using my oculus quest 2, I switched games to assetto corsa which worked perfectly fine in the past, I loaded up the game and I noticed the vr didn’t look right, I was still able to look around the car but it’s like the vr was showing me...


I am trying to purchase the monthly subscription for fitxr on my sons account. You get a free trial so I click continue to payment. A white screen comes up saying its connected to my bank and to return to the old screen. So I do, and nothing happens....

Rift S Headset Sensor Check (Sensor can't track headset)

My Rift S headset will not track. None of my 3.0 or 3.1 USB ports work for my headset. I reinstalled drivers uninstalled reinstalled the oculus program. I can't get my headset after spending a few hours on try to troubleshoot. There shouldn't be hard...

Meta upgrade

My occulus stopped working,Just spent hours going round in circles trying to open meta account. Was advised to factory reset headset. Have now lost all purchased games!!! I was quite happy with the set as it was. Domt supose Mr. Z is going to reimbur...

Outside light

Can I use my oculus quest 2 outside. I have a nice covered shady area where I have enough room to play my games, but I'm worried that any sunlight eould damage it. There's no direct sunlight however, it is all shade.

Arm length

Is there a way to change the arm length on the oculus? I set up my kids oculus and didn’t think about it but set the wingspan to mine. Can that be changed?

Referral didn't work

My cousin and I both just got a quest 2. I activated mine first and sent him the referral code. He clicked on it, logged into his Facebook account, and it said it was accepted and to set up his oculus for the credit. But when he did, it didn't credit...

Resolved! No cell phone

I want to get a Meta 2 but have a problem. I live in the mountains and we have no cell reception up here. We use land lines for our internet. And a land line for telephones. Nothing can be done about the lack of reception because of the mountain rang...

Unable to link headset with mobile device

My original oculus quest 2, developed a fault, where the battery was not holding its charge, 85%, 81%, 79%, 75%, 71%, 68% - over 24hrsAfter contacting the Support team, they agreed it had developed a fault and I returned it back for an RMA replacemen...

Chris-K by Level 3
  • 2 replies
  • 0 kudos

Quest 2 - Connected to wifi but suddenly "No Internet"

This issue just popped up on my new Quest 2. Was working for since launch no problem. Suddenly tonight no matter which network I join I get the "no internet" message. Internet is working fine on my router as I'm typing this on a computer connected to...

SolidRye by Level 2
  • 38 replies
  • 1 kudos

firxr refund

I want to get a refund on fitxr. becauseI didn't buy fitxr as a subscription.

hahanim by Level 2
  • 1 replies
  • 0 kudos

Camera cracked

I have an Oculus Quest 2. It is under warranty and I am trying to get in touch with someone to fix the camera lens where it is cracked. I have been emailing back and forth with customer service, and I have received no help. They keep telling me that ...

Compte perdu ?

Bonjour,Je n’arrive pas à me connecter à mon compte oculus, mon adresse mail et mot de passe n’est plus reconnu. Pouvez-vous m’aider ?comment faire pour récupérer mon compte et mes jeux ?merci

How to get a replacement controller?

My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement?

Instagram deactivate my account

Instagram deactivate my account five days ago, i can't access because I am supposedly impersonating another person, which is totally wrong. I fill the form like 50 times and nobody contacts me by email o find a solution. However there's some "instagr...

soffzza by Level 2
  • 0 replies
  • 0 kudos

Resolved! Privacy options (showing as online / offline)

I don't always want my Oculus friends to know when I'm online. Someones I want to be visible, sometimes I don't.In most IM programs, for example, there's an "appear away" type of option (or even just "away"). I don't see anything like that in Oculus,...

nidania by Level 4
  • 15 replies
  • 4 kudos

White bar at bottom of screen Oculus Quest 2

Was playing Crisis Vrigade and into the radius and in both after ten or so minutes of playing a white bar that waas transluesent appeared at the bottom of the screen. Going into home and back out fixed for a few mins but then it was back again. Does ...

Hamez27 by Level 2
  • 13 replies
  • 0 kudos

Left controller paired, but not moving or appearing

After set-up, my controllers paired as expected with my Quest 2. While my right controller was paired, could move in VR and all the buttons work. I can select and manipulate things with it. However, after set-up, my left controller paired and appeare...

Radeon R9 390 no video output at setup

I have just received my consumer retail version & have followed the setup to the point of putting on the rift to set up the view.I have sound but no video. The rift is plugged into the HDMI output of the strix R9 390 and I have a stationary orange li...

Controller drift on both controllers

Hello I am having a issue with my controllers having extreme drift when I try to press on them or move them. It seems to drift less when not pressed or moved but continues when touched. It’s been going on for a while on the left controller but has re...