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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3524 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest TV 360 video playback controls confusing

I trying to watch some 360 videos thru the Quest TV app and the controls are very confusing and janky.I want to be able to rotate the view without having to rotate my body. Intuition tells me to move the thumb stick to the left/right…and this works s...

PJrox by Honored Guest
  • 385 Views
  • 7 replies
  • 1 kudos

[SOLVED]Migrating from Oculus to Meta warning Email

[EDIT: I just had to go to my meta profile top right of website. There is no new 'meta app' to replace the 'oculus app' its all just on the website now.]So I have just had my second "Log into Oculus Forums with your Oculus account?" Email.But i have ...

unmatic by Honored Guest
  • 2858 Views
  • 23 replies
  • 0 kudos

Resolved! Stranger Things VR referral issue all links dead

Do You know whats going on with Stranger Things VR referral links ? , just checked mine and few others and they are dead past few days: all links look like this ... https://www.oculus.com/referrals/error/?error_type=invalid_linkAlso in the app there ...

pearlmar by Honored Guest
  • 373 Views
  • 4 replies
  • 2 kudos

Resolved! Can't connect vr headset to phone

Brooo, I can't connect my phone to my headset. I feel like I've done everything that I can to try and connect it, and it just won't. I followed the tips on the meta support thingy, but it still won't work. I did a factory reset on the headset too, bu...

Cannot install

Hi, I am trying to install it. No luck so far. Now, it keep asking me an email of my organization I work for. I am retired and I don't work for any organization. I just want to play. But I can install it at all. I try reinstall and repair. no change....

Coltsweet by Honored Guest
  • 125 Views
  • 2 replies
  • 0 kudos

Blade & Sorcery nomad refuses to stay installed

Subject. Every time I've installed it, it would show installed for a moment (i get the notification) and then it just deletes itself after completion. Every other game installs perfectly

praWper by Honored Guest
  • 101 Views
  • 2 replies
  • 0 kudos

Pairing issue

So I just bought a new left controller for my quest 2 because my other one broke but I'm in the oculus controller pairing screen and can't get my controller working for some odd reason. I need help real bad cuz I just spent $80 on this controller

Darkv10 by Honored Guest
  • 124 Views
  • 2 replies
  • 0 kudos

Meta quest 3 - jack input (mic)

Hello, Is inability to use headset with mic via jack port a hardware limitation or a software one? It would be greate to be able to use IEM and custom microphone natively with jack port instead of via pc.

Pawnu by Honored Guest
  • 281 Views
  • 6 replies
  • 0 kudos

Registering Meta Quest 3 warranty

Can anyone advise on how you register a Meta Quest 3 warranty. Does it need a receipt of purchase. I am getting one from eBay, it is new but it does not come with an original receipt. an you register with a serial number?

rpm66 by Honored Guest
  • 111 Views
  • 1 replies
  • 0 kudos

Cannot Add Payment Method

It seems Meta only makes these devices for North Americans and Europeans. As an African, i am locked out of this platform. I cannot add a Payment Method. I can't buy a gift card and i understand that even if i do my country does not exist on the purc...

Resolved! [MEGATHREAD - Known Issue] App Download/Install Speed

The last couple of days the PC Oculus App is downloading games terribly slow. No it’s not my internet, modem, router or my PC. I am speed testing at 1100mbps and every other download on other apps are downloading normal. This just started recently an...

iRook187 by Explorer
  • 16398 Views
  • 183 replies
  • 19 kudos

Cannot buy anything from meta store due to disabled payments

I'm an og rift user and when quest 3 launched I decided that it was time to upgrade. I was extremely excited to try it out when it arrived 2 weeks ago but to my disappointment, I was unable to buy anything from the meta store for it. Each time I alwa...

Gooey_ by Honored Guest
  • 1257 Views
  • 14 replies
  • 2 kudos

Resolved! My account is 13 years old, how do I download M rated games?

Hi,I recently set up my Quest and used my real age, then when trying to purchase an M rated game, it doesn’t let me and just says “**game** is rated Mature.” This is so incredibly annoying as I can’t get SUPERHOT or EchoVR. I can’t change my age beca...

Resolved! Help getting recovery code for quest account

need help getting recovery codes for my old account which I have bought a few games on for two step verification I have an old phone number that does no longer work it's completely out of service no one has that number and I have the choice to do rec...

Resolved! Meta quest 2 black screen after recent update.

So my meta quest 2 goes black after the logo loading screen appears when I turn on my headset, this started after the most recent update. I've tried literally everything meta advises you to do. Hard reboot. Reset. Factory reset. Charge it. Etc. It wa...

Resolved! Gorilla tag false ban

i got false banned in gorilla tag my favorite game! i also can’t get any of the new cosmetics which are hats you can wear in game, my favorite hat is his beanie that i can’t buy due to a false, ban. it was because of this guy who reported me of toxic...

occulus quest 2 amd 7000xt support

does anyone know when occulus will update the gpu compadability list or if my oculus is using the gpu? ever since i got the 7000 xt my app says i do not meet the minimum specs. this is a 2k computer that supposedly wont work. ive been playing games j...

Can't pair headset

I recently noticed that in the mobile app my Meta Quest 2 was not paired for some reason after I used the headset for a few months. I went to go pair it again and it said my Meta account was already connected to the headset and I would need to factor...

Resolved! Can't connect Quest 2 to mobile device.

On the phone it says headset found, I enter the code that's in the headset, it won't connect. It worked a week or so ago when I initially set up the device. I tried a couple different mobile devices, same result. I factory reset the Quest 2, now it's...

Muskoka1 by Expert Protege
  • 788 Views
  • 12 replies
  • 1 kudos

Quest 3 Left controller not working

It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other soluti...

No longer have access to my email account

Hi, I no longer have access to the email account I signed up for my son's Oculus account with years ago -- in fact, the email account no longer exists. How can I log in to my son's Oculus account and transfer it over to Meta without losing all of his...

seanog187 by Honored Guest
  • 130 Views
  • 3 replies
  • 0 kudos

Can't Restore Backups on Quest 1

Quest was working fine. I purchased Meta Quest Plus subscription, switched on the Quest and it was constantly crashing "Occulus Core Mobile" keeps crashing. So I did a factory reset and https://secure.oculus.com/my/cloud-backup/ lists the saved data,...

Unable to open in game menus

When i'm on the oculus desktop app on the pc playing games and I want to open the in game menu it always shows the actually oculus menu if that makes sense, like where you would go to disable the link cable. The game I'm trying to open the menu is Va...

Resolved! No 'do not validate' under the certificate option (wifi)

Our college bring your own device network requires a 'do not validate' option to be set in the certificate area when connecting to the wifi. That option has disappeared from a coupe of our Quest 2 headsets. Is there a remedy to get it back?

LTC_NKC by Honored Guest
  • 2798 Views
  • 16 replies
  • 1 kudos

Quest 3 with Logitech 29

Does anyone know how to use the Quest 3 with Logitech G29 without using the PC using Link or Airlink, some information on how to multitask to use a keymap??

Log back in on another device

My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, when promoted enter the following code. The code is cutof...

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