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Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...


Resolved! Known Issue (V39/PTC) - No refresh rate options above 72Hz

Title says all, can't anything above 72hz using Link Cable or Air Link. Apparently this has been an issue since the beta rollout of v39 which is extremely disappointing to hear. If anyone knows or finds a workaround for SteamVR@120hz I would love to ...

undeny by Level 4
  • 52 replies
  • 16 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 135 replies
  • 13 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

My Oculus started Screeching

Hey, so this has happened two times now. I have taken my headset off in the middle of a game and set it down to go do something. I then come back to my headset a few hours (or in the first case days) later and put it on. As soon as I brought it to my...

Resolved! Strange tracking issue. Makes headset unusable.

After not playing for a month or so, I updated the headset and here are the complications that have shown up. -The touch controllers float in a single position. They rotate in a fixed position but to not move in space. Sort of like the controllers ar...

Resolved! Oculus Link crashes after playing PC(.exe) build game

Oculus Link crashes after playing PC(.exe) build game. I develop a game of VR(Oculus Quest 2) in Unity. I build APK file and can play it with an actual machine, but a bug occurs when I build for PCs(.exe file) and play with an actual machine using Oc...

kuryu92 by Level 3
  • 1 replies
  • 0 kudos

Superhot vr for Quest 2 not working

I've played Superhot many times before my problem started. In the past, it worked great. Now, when I try to start the game it will show the "cloud sync" bar then it goes black and sends me back to my lobby. I want to preface this by saying that I do ...

Mammios by Level 2
  • 9 replies
  • 1 kudos

Help getting started

Hello everyone, Deciding on jumping off the deepend and upgrading from my original HTC Vive to the Quest 2 and have been looking into various options available to me. Stumbled across Virtual Desktop as an option and looked further into it as I've nev...

Resolved! Display shutting off immediately after turning on

My Oculus has been having terrible issues with shutting down after booting up. It will display the battery percent, then the logo, lastly it will reach a screen asking to confirm I am fine with the connected device accessing my headset files. Afterwa...

New product support

So I've had my quest 2 for 4 days now and have been experiencing left stick drift since opening, after following all the trouble shooting steps meta now require me to send back my controller before they will send me a replacement. Is it just me or is...

Guardian failure

Today on turning my Quest 2 it appeared to do an update and now I keep getting a guardian error. Multiple resets have not helped and I cannot access any menus only this screen. Selecting app info or close app just leaves a black screen. Any help woul...


sync issues

Hi, i have been struggling to get my oculus 2 to sync up with my android phone, its it because i have an android and thats why syncing isnt working? ive tried restarting my headset, logging in and out of it. ive tried deleting the mobile app and also...

Right Controller Paired but not Showing on VR

When I try to pair my right controller, the app shows it's paired but when I put on my headset it shows that only the left one is working. I just got the VR today btw so I dont really know how any of this works


I lost my controls 1 week after buying for my son Christmas and I don’t know ware to order replacements I got scammed from a fake oculus website help please

High pitched sound in game

Ok as the post says, while watching gentleman special interest movie, and when playing robo recall I have gotten ( a couple of times) for some reason high pitched voices.Now I paused my Gentlemen special interest movie and unpaused and it was gone. S...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Can't change emails on Quest when my facebook email changed

I'm in a weird spot My Facebook account used to use an old email that I once had (no longer have access to) and my Oculus Quest 2 adopted that email for my account on the machine. I recently switched my Facebook email to the one I currently use becau...

Yugssbm by Level 2
  • 0 replies
  • 0 kudos

Duplicate headsets showing in Oculus mobile app

Ever since I got my Rift S I have duplicate headsets showing up in my Oculus mobile app. I have tried removing the headset, uninstalling and reinstalling the Oculus PC app and also the mobile app. Even with everything physically disconnected and unin...

xeno3d by Level 6
  • 6 replies
  • 1 kudos

Oculus is rubbish

Once again I'm starting a thread as nobody got back to my previous one with any support. My Oculus has logged me out again and I've got to force a reboot on the device. This takes about half an hour and the games I've purchased are still not showing ...

2nd oculus

Our first quest 2 has me as admin account , hubby as second account if we get a second quest 2 what's easier, me putting my account on the new one? will all the apps and games move to the new one? will he still have access to them all on the old one?...

No updates available even not the latest version

Hi all.I bought Oculus Quest2 the end of last year but it has been still updating with no progress.Tried following instructions update and factory reset and finally came to starting page, but updates required to open app.Even the latest version is 35...

Oculus Quest wont update - stuck on V29

I bought an Oculus Quest three days ago. It can run some apps but others say an update is required. When I check in settings it says I am on V29, it searches for updates and says no updates are available, however, I know that V37 is the most recent. ...

Anonymous by Not applicable
  • 4 replies
  • 1 kudos

Wrong price at checkout

Hi! I try to buy a game and use a discount code and I can see that I get a discount, but in the last step when the payment is to be made, has the price gone back again? Any tips how to fix this? Thanks!

Submitting changes to app lab submission

So I was asked for a change and I made it today, uploaded a new version via the unity tool and it shows in app lab however now I am stuck, I do not seem to be allowed to update the version in my app submission as when I choose it from the list and go...

Oculus Party Chat Not Working

So my friend invited me to a party, I joined it. Then I try to go to party chat and it doesn’t work. So I close the game I’m in, still doesn’t work. Then I restart my Oculus, join the party, and by default I’m set to app chat even with nothing open a...

Can't exit games without rebooting the headset

Just bought a new Occulus Quest 2 and we are having a huge problem in that we are unable to exit games. When we hold the Occulus button we get the "o" for a second and that's options to quit. Suggestions? Thank you

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