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Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

OculusScreenshot1650128530.jpeg

Resolved! Known Issue (V39/PTC) - No refresh rate options above 72Hz

Title says all, can't anything above 72hz using Link Cable or Air Link. Apparently this has been an issue since the beta rollout of v39 which is extremely disappointing to hear. If anyone knows or finds a workaround for SteamVR@120hz I would love to ...

undeny by Level 4
  • 4629 Views
  • 52 replies
  • 16 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 8411 Views
  • 135 replies
  • 13 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Resolved! Oculus link cable

I have an oculus quest 2 and an alright computer. I know that connecting a quest 2 to a pc with airlink has requirements like 8+ gb ram and stuff like that. My pc does not meet those and I was wondering if a connecting with a link cable has requireme...

Resolved! MacBook Pro M1 14" and Horizon Workrooms

Hi, Our company just switched to Oculus Quest 2 and Work Rooms but I'm the only one who actually can't use Oculus Remote Desktop on my MBP 14" with Monterey 12.2 and Oculus Desktop lates version (the one which is suggested for M1 machine). Is there a...

lbona879 by Level 3
  • 1104 Views
  • 13 replies
  • 0 kudos

acc

i cant get my pin to work for me to buy games

I can not edit world or even travel to my world

Hey Guys I can not travel to edit or see my world. I have used 2 different oculus headsets with different accounts. It says can not travel to destination. I have tried a few worlds and get the same error. What happened?

Oculus Quest Controllers Malfunctioning

Lately my Oculus Quest controllers have been malfunctioning. When playing games it will make my character turn in different directions without me actually using the controller to do so and it generally won't stop for a while even if I try to use my c...

Azreiay by Level 2
  • 132 Views
  • 0 replies
  • 0 kudos

Issue with Quest 2 Air Link.

Decided to play VR this morning before work. Launched my system and my headset as usual. Launched Airlink and received "Oculus has detected a problem with your graphics drivers. Learn more." Following the link takes me to the page advising me to upda...

Beat saber game

We purchased beat saber but replaced our oculus. Now how do I get it back bc I’m logged in using same account but my purchase does not show.

NVIDIA RTX3050TI

So is this card supported or not? I found a post here recently where a couple people say it is working but it isn't for me yet. Mike

Cant Find my VR apps

I just got the app I got the app after about 3 month of having my Oculus Quest 2. I got the app and singed in and I go to look at the Library for my apps and none of my app are there. Any suggestions?

Casting to PC's browser not working since latest update

As the title says. I already tried fixes like resetting both quest2 and my pc or router/modem, disconnecting devices from wifi and connecting again and nothing worked, sometimes when i'm stubborn enough and tries to cast dozens of times it works even...

My controllers both keep disconnecting

Normally once I move my quest 2 controllers away from me/to the side and slightly away from the headset nothing would happen, but for some reason it starts to just disconnect once it wasn’t close to the headset, I can’t even stand and play any vr gam...

gyero by Level 2
  • 83 Views
  • 1 replies
  • 0 kudos

Les Mills Body Combat - Streaks & Evolution

Anyone else unable to get either streaks or evolution to show anything when using Les Mills Body Combat? I’ve had it for about three weeks and used daily, but neither seem to register. Am I missing something, or doing something wrong?

Quest 2 Airlink stuck on searching for pc!

I need help. Airlink worked two nights ago, suddenly it doesn't work. I've tried everything. Nothing seems to be fixing it. I tried making my connection private, I've tried turning my wifi off and on, I've reinstalled the oculus app, I've turned off ...

Game progress gone

I share an oculus quest 2 and I'm on the second account. The admin account's games save all the progress but the second account loses the game progress. For example, in beat saber, my high scores are gone but it still shows my place on the leaderboar...

Resolved! Virtual viewing area

I am seeing only a small circle of virtual content and can see black and white of my living room all around d outside of that circle, how do I get it back to full view?

Kazz94 by Level 4
  • 113 Views
  • 2 replies
  • 0 kudos

Regarding Warranty

I have purchased on Oculus Quest-2 from Gadget Oman. They have provided the bill and mentioned that there is no Warranty available for the item. I would like to know that the device is not coming with warranty. I have paid OMR 144.500Awaiting the rep...

Resolved! How to check on referral code?

I have my Oculus account linked to my FB account, and can't figure out where, on either of them, I am supposed to go to check the status of a referral code credit. My daughter sent me a referral code on NYE and I ordered mine then. At the time, it sh...

Cant pair headset with app

When I first got my oculus about 2 months ago, I could connect it to the app fine but I havent been able to since, my app just says ''searching'' for a few seconds then goes straight to ''Not Found''. Theyre on the same wifi and Ive tried reinstallin...

Continued Account issues

Like many other people I purchased an Oculus 2 a couple of days before the account issues started. I purchased a number of games and one morning I could no longer log in. Signing back in on the Oculus web site using my facebook login created a new ac...

Anonymous by Not applicable
  • 429 Views
  • 7 replies
  • 0 kudos

Can't move app build to Store channel

Hi, I'm trying to upload a new build to the store channel of an app listing and I keep getting a very generic error message: MessageGraphQL server responded with error 1675030: Error performing query.Error Code1675030Trace IDDcXFfdv1Op0Any indication...

Apps return

My son purchased 600 dollars worth of Oculus apps. I’m trying to return and won’t let me. Help please.

Login loop of death

Wish I knew about this before I spent so much money. I don’t hear from oculus until early hours of the morning(1am) I was told to wipe my device so now not only am I locked out of my account I have now lost all data from the device. And I am still lo...

shrubbz by Level 2
  • 125 Views
  • 1 replies
  • 1 kudos

Unable to install Anshar 2 using Oculus PC App

I tried multiple times, rebooted, reinstalled the Oculus app, verified I have plenty of drive space. The Install gets to about 80mb and then fails. I found a similar post from years ago which is very similar but applies to Gear VR. It was fixed and i...

How do i fix this?

I bought Gorn over the oculus app on my Pc and it isn't coming up on my Oculus quest 2. Did i just waste my money?

Small black line on edge of right screen.

I noticed about 3 or so days ago a small black line in the far right of my display, It's hard to notice but if I angle it right its very distracting. I've spent like 10 mins trying to clean it with my microfibre cloth but has done nothing is there an...

Oculus Setup Restart Computer Error

The oculus app keeps failing to install and shows up with restart computer. I have tried restarting many times used and tried many forum solutions such as using regscanner to delete old registries, boot into safe mode and deleting oculus folders in m...

jayklly by Level 2
  • 1408 Views
  • 9 replies
  • 3 kudos

When will be the account got fixed?

Waiting! Waiting! Waiting! Just ask me to wait. Chatted with Glenze in my case. I have submitted the ticket to ask some questions, such as can I install some free game to play until you fix the login issue. No one reply. I want to know when will be f...

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