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Resolved! Emerging Issue - Population: One not available in Oculus Store

I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store. What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happ...

Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

cannot install rift software on windows 10

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

No answer from support

I wrote 3 tickets to support in last week to oculus about drift on my controller. I got info that they gonna answer me in 1-2 days but they didn't.

Still cannot install oculus software please help

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

Oculus Error OVR88948175

Good Morning all,Getting the below error and here is what we did to work around it. My two main questions are:Is this a bug in Oculus application not creating this registry key? Can any one provide any insight as what is going on here? After looking ...

pgh3 by Level 2
  • 2 replies
  • 0 kudos

Brand new Left controller does not work

When i try to pair my out of the box meta quest 2 Left controller,- the right controller vibrates once,- then it blinks every second with a higher intensity then the normal 'pulsing' blinkOn the mobile app, i see the right controller with the battery...

khilex by Level 2
  • 2 replies
  • 0 kudos

Install Queued. Issue

I earlier today tried to install a game using the oculus app on my phone to my quest 2, After I pressed install it said it was queued. After a bit of waiting and it not changing I decided to press it again and it then said, “Headset offline, this wil...

Rift S shutting down after some time of gameplay

I've posted this post on reddit, but no response so i want to try this forum now.I could play for some time(sometimes one hour sometimes cannot evet launch the steam vr in time is shuts down)So, what happens is I play and then i loose tracking, i see...

Payment Failure

Every time I try to buy a game payment failure and update payment method or whatever. Contacted Oculus support and got no answer except for in being reviewed but its been for 2 weeks now and I emailed for any updated and just got the same automated m...

Controllers out of stock

What's the deal with the Quest 2 controllers being out of stock?My right controller is not working correctly and I am unable to replace it?Is there any new on when we should expect to have some more available?

Vinbul by Level 2
  • 1 replies
  • 0 kudos

Headset stays on when charging

Hi there, I haven't used my Quest 2 for around or month or so, and have finally gotten round to using it again, however, I have a pretty major issue. Whenever I charge the headset, it turns on and stays on. I tried turning it off through the software...

Reinstall virtual desktop app not possible?

Our laptop crashed a while ago so we had to completely reinstall everything. We bought Virtual Desktop last year, but lost the drivers in the reinstallation process of the laptop. Now, we cannot seem to download and reinstall the virtual desktop anym...

Oculus PC app not working

When I enter the oculus setup after some clicks it says - Can't ConnetLooks like we can't reach the oculus server. Please check your connection.If it helps I'm from Israel.

Controllers paired, but not showing up on headset

My son’s controllers will pair to his headset, but do not show up on headset. We have un-paired and re-paired both controllers, changed the batteries, and done a factory reset. I’ve contacted Meta three times about this, but I’m getting nowhere with ...

Store Credit

I got an Oculus Quest 2 for Christmas last year and everyone tells me I should have gotten store credit when I activated it but never did. I have looked for codes on my box and instruction manual but nothing. How can I get the store credit?


Hallo! Ich habe mir auf der Oculus Quest 2 vor kurzem ein neues Spiel gekauft und wollte es installieren, dann aber stand in store keine Verbindung möglich und das selbe auch mit anderen Apps. Hat jemand eine Idee wie so etwas wieder beheben werden k...

Resolved! Quest 2 in V40 PTC - 3 DOF Mode unusable issue

Using the Quest 2 with light in V40 are work fine. But when without light tracking (using the 3DOF mode) in V40, there is a issue. The whole VR world is keep following the HMD rotation. No like the previous (V39 and early) even I rotate my head, the ...

Messed up controller for quest 2

i was playing vr, then my quest 2 controller (left) started connecting and then disconnecting, I tried to replace the battery twice but then it fully disconnected,I looked in the app, it said it had no battery. But it was still flashing. I tried unpa...

Not letting me log in

Every time I try to log in with my linked Facebook account on my oculus quest 2 my password is correct but it says my account is temporarily unavailable. It says “regain access by updating the app or logging in from a mobile or web browser. My app is...

Broken elite strap for Quest 2

So I'm assuming there may have been a small crack in the strap that formed, which just finally decided to give out today when I went to put it on. I've always been so delicate with the headset. I don't understand how this even randomly happens. Does ...

Colour chart

Having problems with colour chart in my art games in oculus quest 2. The colour charts are not showing red. I have Kingspray, Tilt brush and Painting vr...none of them display red in the colour can I fix this?

How To Change Install Path?

Hey, dudes! Just got my Rift the other day and I absolutely love it! However, my SSD is filling up pretty fast - is there a way to change the install path for my games in the rift? Thanks!

horizon worlds pc?

Hi i have Horizon Worlds on QUEST 2, I would like to know where i can get the pc installation exe so i can run it through pc via ocu link or virtual desktop to get better quality sounds for the world I'm building, placing a speaker near the mic is no...