Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Not Getting a Reset PIN Email

I'm trying to reset my Oculus PIN because I don't remember it, so I did every thing I was told to, typed a new PIN and my password, and now I'm supposed to get a code from my email to continue. But the problem is that I am not getting an email! I've ...


I can't download horizon only allows me to add to waitlist and says coming soon....

Mishlei by Level 2
  • 1 replies
  • 0 kudos

I cant download Horizon Worlds

Hello, So I'm in Philippines and I cant download HW. It only says add to wishlist. Is my region locked? I can get in on HW venue with no problem. Thanks to anyone that can help.

Nothing opening or loading fully

When I start up my quest, it shows all of my games are there, but when I press them, and load into them for a few seconds, it kicks me out of them and sends me back to the main menu. When I click on my profile, it just says “please try again later”. ...

USB 3 "unknown device" in Computer Manager

Hi, i just bought the Q2, the air link works perfect to my PC, but when i connect via the link cable (made for q2) i got "a new hardware was found" but then i got "unknown USB device" so i can not connect my q2. I have disabled te powersaving for the...

Profile wont load

My profile wont load and wont let me play any games at all whatsoever is anyone even fixing the issue ?  seems to be happening to a lot of people and still nothings been resolved.

New Parental Controls

So I got the parental control setup but when I request access on my guardian's phone it never came through and I've done it multiple times and waited and nothing happened I'm just trying to get a game-Swordsman VR

Oculus air link with windows 11 hotspot does'nt work

Recently, I bought pcie wifi 6 ax210 to my computer to use oculus airlink on my quest 2 to conected diretly on my PC through wifi hotspot and worked it, but suddenly it started not working, when a select oculus air link, my computer apears but it can...

my quest 2 isnt connecting to my phone or pc

so ive had the issue for a while but never really bothered me since i didnt need to use either but i was trying to use sidequest and obviously you need developer mode for that (ive sorted this all before) and i realised it had been turned off, so i w...

Tried to send my girlfriend a referral link

From the Oculus app, but I messed something up, and decided to unsend the message on Facebook .. Now I can't resend her the invitation for her headset. Is there anything to do? The Oculus app still sees it as 'referral sent', and I can't find her in ...

Quest 2 stuck in meta boot loop

For the second time it has gotten stuck in meta boot screen and won't change i have factory reset and waited days still isn't working please help

Casting Issues Shouldn’t Be An Issue

I just want to know why is it that we spend hundreds of dollars on a device that doesn’t care enough to let you cast more than one account. My husband (admin) can cast to his oculus app in his phone.. But when I play my Oculus app won’t let me cast i...

Why does the Quest menus fade when getting closer!?

I am extremely near sighted and in the previous version menus didn't fade to white when getting closer. This was a perfect way for me to get up close to the text to read. Now everytime I get close enough to comfortably read, it starts to fade white. ...

Issues with Meta Horizon Home

Hello everyone,I am having problems with Meta Horizon Home.Me and my friends, we all installed v41, but we can't see each other in Horizon Home.I create a party and invite my friends, we talk and talk but we can't see each other, this problem we all ...

Savegame restore don't work

I've some game that do not restore savegame cloud backup. This games show a backup present in the list under personal account, but if I un install and reinstall on the quest2 savegame is not restored.I've this problem with Cubism and Lies Beneath.How...

Lone Echo (first one) issue / game stuck

Dear All, I recently bought Lone Echo (I own Oculus Quest 2). The game stuck at the beginning and I'm not sure what to do. Once I'm called to the bridge window to see something I go there and nothing happens. I see the "object" on Saturn ("Unknown"),...

Serg_79 by Level 2
  • 3 replies
  • 0 kudos


I am on quest 1, this is the 3rd time this has happened and those times I had to factory reset and loose progress in games, the guardian just floats in the air forever, resetting it does nothing. Somebody please help.

My controller left analog is doing the opposite

Hey guys i never had a problem with my quest or the controllers but lately my left analog has been doing the opposite from what I do, for example if I try to move forward it wil go backwards but moving like when u have lag, don't really know why beca...

Can't change profile picture to custom image

I'd like to be able to use a custom image as my profile picture on oculus, but no matter what I try the app simply will not load anything from my camera roll. I've granted all permissions, Uninstalled and reinstalled, etc. I don't have a PC so I can'...

Signed Out of Account..Sort of

I’m fine in the oculus app but when I go on my oculus my profile picture isn’t there and when I click on it it says it’s having trouble loading. Usually it fixes itself, but it hasn’t and I’ve tried everything. I can’t even open any games. They open ...

Connection problems

when i try to go on my oculus library it just loads. And when I go on the store it says oops nothing to see here. I can’t play any games or install anything. I have Wi-Fi and a excellent connection and I have tried to factory reset and turn it on and...

update last version problem

when I update Meta Quest to last version,my meta quest explore、store and account can't work,I can't do anything when I want download new game or program ,I also can't change account,only old program can work...

badlue by Level 2
  • 1 replies
  • 0 kudos