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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2794 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Account deletion

I've had a email telling me that my oculus account will be deleted on the 29/3/24 and I will lose absolutely everything on my oculus if I don't migrate it all to a Meta account!!?? Now I don't understand this and can't find any information on how to ...

"Live Overlay" feature not available as an option

Using screencast from quest 3 to iPhone.All software & all devices are updated to the latest versions.all devices are connected to the same 5g network.headset will cast to the phone in the oculus app without issues.it will record in normal mode.Other...

Live overlay not available

Using screencast from quest 2 to iPhone 14 pro max.All software in all devices is updated to the latest.all devices in same 5g network.headset will cast to the phone in the oculus app no problem.it will record in normal mode.Other modes are not avail...

VRking-1 by Explorer
  • 2193 Views
  • 19 replies
  • 2 kudos

Resolved! [MEGATHREAD] No Black friday store credit

I ordered the quest 2 with the save 50 and get 50 store credit but my quest account has no credit and I didn't recieve a gift card or code... how do I redeem my meta store credit for my purchase?

Horizon Worlds Release Date in Australia?

Hi there, do you know when Horizon Worlds will be open to the rest of the world (in particular Australia)? I have sent my registration request and I am eager to start creating content! Thanks Steve

From Other Suns Crashing Fix

dunno how many ppl are still trying to play this game, but I had an error on my PC where the game would load to the title screen but crash when trying to load the tutorial or play the game. I searched the Discord and it turns out there is an issue wi...

Resolved! removing devices from account

I have 2 devices on my account that I dont have anymore. How do I remove it? I already did factory reset, and returned the items.

My Opinion on the Meta Quest 2

For all you poor people who go sucked into buying the meta quest 2, I feel sorry for you! It seems like their products are getting worse and worse with their upgrades including their accessories! I had a situation after purchasing a cover for the met...

Black screen of death

Please meta please fix this issue I just bought your headset and got it yesterday and I already have had to factory reset it for a third time please please fix this either recall the headsets or do a software update

Quest 3 Rainbow Static/Lines

@metaHello, recently I have been getting rainbow coloured lines at the centre of my quest 3 lenses in the shape of an "X" when using air link/virtual desktop. It comes in different levels of intensity but it's now always there. When playing Quest nat...

V62 no sound on neta home screens

Since the update no sounds on home menus with the environments, any of them, rebooted no change. The headset also seems stuttery, low fps. The screen freezes in place, especially figmin xr but understandable, also noticed this with assasins creed at ...

Oculus App Not Downloading ON PC

Hi, Whenever I try to Download the oculus app on my PC it is telling me that the install failed and that i need to restart my PC, ive restarted it about 3 times and nothing is working, is there anything i can do to fix this? I have enough storage and...

him1m1 by Honored Guest
  • 133 Views
  • 2 replies
  • 0 kudos

VR Hands(Roblox) not letting me type

Hey, I use HTC vive and since the last update of VR hands (Roblox) i havent been able to type when in VR, no matter what option i pick at the beginning of the game where it lets you pick which VR you're using. is there any fix to this at all? usually...

sawyer81 by Honored Guest
  • 259 Views
  • 1 replies
  • 0 kudos

Neither controller will turn for quest 3

I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do, has anyone else had this issue, or know how to fix...

Resolved! National Geographic VR on Meta Quest 3

I have been trying to run the program, but when I get into the beginning room, my virtual controllers show the Quest 2 controllers. When I reach the part where it's wanting me to select the button on the left controller to enter the settings, the but...

Casting issues quest 3

When pairing a pc to the quest headset, i was unable to cast to pc spinning circle while connecting when devices were already successfully paired.Then, the pc crashed and cannot restart - the attempt at casting has effectively disabled the pc and the...

Jasano by Explorer
  • 149 Views
  • 2 replies
  • 0 kudos

Passtrough ghosting

Hi Everyone! Wanted to now if this passthrough looks okay to you. The ghosting on hands and controllers I did not notice until today. Tracking also seems off. Sometimes If I lay the controllers down with the headset and then put them back on, I see o...

iNfusedCZ by Honored Guest
  • 103 Views
  • 2 replies
  • 0 kudos

Resolved! Banned From Gtag

Hi! My gtag account was banned from daisy09 and i cant play gtag on quest 2 help! 

JackWW51 by Honored Guest
  • 85 Views
  • 1 replies
  • 0 kudos

Cant access Headset Settings in Oculus App

Ive tried resetting both my Headset and Phone, uninstalled and reinstalled the Oculus Quest App multiple times, tried to connect via Bluetooth to no avail. Nothing seems to work. I dont know what to do, can anyone help?Even after a factory reset , re...

Child account use of Meta Quest Link

My son’s Child account is unable to establish a wired link connection to PC presumably because his account is not permitted to sign into the desktop app on our PC. The message presented suggests this is due to app restrictions - however, the parent a...

Resolved! How does my 12 year old play with friends?

After the threat of disabling my headset I have added a child account for my son but now he cant play with any of his friends or add them to play with?Can anyone explain how this works as it doesn't make sense. The entire headset is basically useless...

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