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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 1770 Views
  • 24 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

I can’t sign into my oculus account

I can’t watch some of my synced videos so I came here and it told me to uninstall and reinstall the app but when I try to sign in it says since you merged the oculas account with face book that I need to sign in with Facebook but when I sign in with ...

Oculus factory reset support needed

I was wondering if I have downloaded games over from my main oculus account to a secondary one for free, and I factory reset, does my secondary account now own these games? Only wondering this because I cannot log into my main account anymore.

Controllers are dead

My left controller started drifting backwards extremely heavily, then it went dead, then my other controller went dead. Neither controllers are operational, and wont even pair to the headset. I've only dropped them around 10 - 15 times in the year I'...

Horizon Worlds - Is it a farce for developers?

I'm signed up with a developer account because I'm an XR developer. Are you saying only Americans and Canadians have the right to develop for Horizon Worlds? By not rolling out to people working in this industry, you are making the content exclusivel...

v4rsh by Level 2
  • 63 Views
  • 0 replies
  • 0 kudos

Oculus live chat support

I wanted to chat with the Oculus team but the link doesn't seem to work. I tried to enter it in many different ways but it always would say "Your network is not private" and that started to piss me off. Is it only me that It's happening or anybody el...

'Losing hands' in all Steam VR games

I've had the Oculus for 6 months and til now have barely used it due to the challenge of getting any of the popular games working through Steam VR.Every game I play loses touch functionality within a few minutes with Skyrim being the latest, all my s...

Resolved! The referral link doesn’t work?

I have once clicked the referral link from my friend and clicked accept and browse the products intro. a few days ago, but when I click the link again and prepare to purchase the Quest2 today, however, the message says that I have already accepted hi...

w51687 by Level 2
  • 357 Views
  • 3 replies
  • 0 kudos

Head stuck on screen saver floating balls and soft music

I set up my new headset ( meta quest 2)the menu won’t load. I only see slow moving floating balls and hear soft music. I have restarted the headset several times. the balls start after I set up and confirm the area circumferenceThen there is nothing ...

Oculus won’t turn on

Hi my oculus won’t turn on. My cousin gave me the oculus and I factory reset it. I downloaded the app, I downloaded some games and allowed it to reinstall. I need help because it doesn’t turn on at all. It will flash 3 dots loading and turn to black....

Danger0 by Level 2
  • 71 Views
  • 1 replies
  • 0 kudos

Referral link didn't work

Hello, My nephew told me about the Oculus and sent me a link for referral, however it returns an "Can't Accept Referral - This Facebook account has already been used to activate a Quest 2." That is true, I did set it up but didn't see anything indica...

Cant view synced videos on my oculus app

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

Cant log In

Hi we cant log in. Is there a way to reset the whole oculus?

Forgot my old Facebook password.....

I created a dummy account for my oculus to set up due to the fact I didn't have enough access to my regular FB account at the time. Now, I do, but I purchased Beat Saber. Is there any way to merge the two accounts, or will I always have to sign into ...

Oculus briefly showing me my room

My oculus started doing this thing where while playing games it will show me the view through the cameras for about a second or 2. This makes it really hard to play anything because of how disruptive it is. I cant play one of my favorite games(Gun Ra...

Frequent stuttering only with Airlink and Virtual Desktop

I have been dealing with constant stuttering in vr games with my quest 2 over airlink and virtual desktop, but using the link cable works flawlessly without issues. I will start stuttering when looking around and turning despite having a consistent 9...

notCav by Level 2
  • 147 Views
  • 0 replies
  • 0 kudos

Facebook Account

I really need help. I have spent hours trying to find a solution and am at my limit. I have spent $148.34 on games NOT counting the $300 I paid for the quest 2 and the $40-$60 for accessories. About a week ago my Facebook account got hacked. There ar...

No rewards after using the referral program

Hi, I've recently refered my friend prior to him getting the Meta Quest 2. I've sent him my code a day before he got the quest, since I'm aware that you need to do this before him he first uses it (activating the device).After he registered via the l...

Games crashing on oculus quest 2

Recently whenever I play a game on my quest 2 it will randomly go into a black screen for a second or 2 and then put me right back into the game where I last left off. It doesn’t restart the game or anything. This crash happens every couple minutes o...

Resolved! Pin

I have a question I forget my pin I was going to buy a game I put the incorrect pin so much times I reset my pin and later when I was going to buy the game it said that they see inusses on my account and try later how much time is ?

Resolved! Cant log in

I've had no issues prior to this and my it was working completely fine but whenever I go into my friends list it says I need to log in to my Facebook account. I'm already logged into it on the occulus app so it shouldn't be asking. Anyways I log in a...

Oculus touch no se emparejan

Buenas tardes, mis controles oculus no emparejan,ya le di en emparejar con la aplicación pero no los empareja.Me podrían ayudar por favor .

dann656 by Level 2
  • 90 Views
  • 1 replies
  • 0 kudos
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