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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...


How to integrate new oculus quest interaction sdk with photon


I’m haven’t an issue where I can’t see my friend or txt him I found out the only way I can invite him to a party is if I see him in a party on a game of some sort I also can’t see him on the app it doesn’t give me the option to invite or friend him a...

How to change email in oculus community

I recently changed my email associated with my Meta and facebook accounts, but the Oculus community continues to show the old email, and I cannot find where to change it. I have looked all through the settings and profile areas where my email shows, ...

Unable to see friends list

When I go in VR and want to see my friends list and check who is online it wont show, in community it only shows party, avatar and events.

Disconnecting Link Cable Quest 2

My Oculus Quest 2 keeps randomly disconnecting from 0-60 minutes after being in use, Oculus link works fine with other USB cables and I have written out the possibility of it being a faulty Type-C port or cable by testing different combinations. I ha...

Tonicc_ by Level 2
  • 10 replies
  • 3 kudos

Difficulty pairing headset with app

Hi, I recently switched to a Meta account and am unable to pair my Oculus Quest 2 with the app. Each time, I followed all directions, enter the pairing code and it says Pairing your Quest 2 and hangs indefinitely. Let me know if I'm doing anything wr...

Gorilla tag version

I cannot seem to get any new updates. I change the version in my app and go into my oculus app and will not update or change. What am I doing wrong? thanks 

Controller firmware update stalled out after factory reset

I seem to have had the same problem as others - after the Meta forced update, the headset wouldn't let me login without getting the update but I couldn't get the update without logging in. I did a factory reset. That seemed to work for a bit, but as ...

Changing my account type

I wanna change my account from a normal one to a developer one so I can change the look of games if the quest. How do I change my account type?

Oculus Controller Issues.

Okay, so I own a oculus variant of the oculus quest 2 (the one with oculus not meta symbol.) I've had it for about 6 months now. For about a month I've been running into this odd issue and it just randomly started. Both my left and right controllers ...

£23 Referral expiration time?

Hey all. I purchased a Quest 2 in December 2021. Sent a referral link to a friend, she purchased one in January this year, we both got £23 credit. I totally forgot about the store credit and having checked today it's disappeared. I was under the impr...

Amazon Prime error 4104

I see lots of posts about 4107, but I am getting 4104 when app is launching. I have deleted the app…deleted data…gave storage permissions… nothing works. It never even prompts me for sign in info. Any ideas? How hard can it be to put a description of...


For some reason I can’t pair my left controller to my headset and I do not know why the headset is not connecting to the phone app I think it’s because it needs a software update but I do not know it to get to the universal menu which is confusing I ...

JayyLuv by Level 2
  • 2 replies
  • 0 kudos

Right lens keeps Fogging up

I've had my Oculus quest 2 for about a year now and just recently my right lens has been fogging up. The lens usually fog up during beat saber but it's fogging up even when I just put my headset on. I've made sure that my hair doesn't get in and stil...

Problème détection manette Batman Arkham VR

Bonjour,J'ai un problème de détection des manettes (elles ne sont pas reconnues) quand je lance Batman Arkham VR depuis Steam avec mon PC.J'utilise le QUEST 2 en air link.Je n'ai aucun problème sur d'autres jeux.

lzh06 by Level 2
  • 0 replies
  • 0 kudos

Can you help with my acount

I was just wondering, if I factory reset my ocuals quest 2 and signed back in, could I get my games back. If so, would the data be saved. And would I have to repurchase the games?

synced media not showing up in oculus app

I have media on my headset which is all showing up as "synced" but in the iOS oculus app I am seeing no files. The app and the headset are actively connected and still nothing. Anyone have any ideas?

Update so I Basically locked out of my quest 2

So I basically found out I am locked out of my quest because I bought the headset second (from OfferUp) and bought the controllers (from meta). The headset works I can technically pair but can’t because it hasn’t been updated and it can’t update unle...

Not pairing to phone

I reset my Oculus to factory after I was having problems pairing and it wanted me to upgrade. It reset no problem and I can still access my full account on my phone but my Headset is now stuck in pairing mode. I put the code in, I’ve reloaded the app...


So I bought a game with a gift card and want to return the game but don't want it to go to the card how do I get store credit for the refund?

refer a friends

Last wed. I asked about missing credit my husband and I should have received when he activated his quest 2. I received a private message from support asking for information and replied. I have not received any response. Can you confirm you received t...

quest link

so i don't know what happened all of a sudden but my quest 2 just started to not connect to my pc and just going back to my home page I talked to support anything they suggested didn't work any help from someone who may had that problem already befor...

xdarkzi by Level 2
  • 0 replies
  • 0 kudos

Unlock the 3.0 USB's

Seriously annoyed with my Rift S and Oculus in general now. How difficult is it in this day and age to be inclusive? Unlock the 3.0 usb drivers you blocked and allow us all to play again. Honestly at this point Im about to chuck my headset in the bin...

Oculus store prices in Turkey

This issue is posted by someone in the ideas category but I think it should be in the support because it is a huge blocker for Turkey users. Prices in the oculus store is really high and we can't buy anything. We need a local store, prices set to TL ...

Unable to login to Oculus App due to grey screen

Hello, I have been trying to figure out how to get rid of the grey screen for my Oculus App on my PC. I have tried repairing it. I have tried uninstalling and reinstalling it. I have also tried replacing files in the support folder with an older vers...