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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 28 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Nothing loading on my oculus

Hello,my oculus recently started to stop loading anything. When I go to any game it opens for a few seconds then closes. If I try to access explore or store is says please try again later. And when I try to open social it tells me to log in with my F...

Unable to load profile

Went on to play my oculus quest 2 and I am unable to load my profile or play any games. All the games and apps have disappeared and with the profile it just states, “unable to load, try again later.” And nothing has happened. Any solutions would be h...

Resolved! Nothing on my Quest 2 will load and none of my apps will appear.

This issue started a few days ago when I was trying to open my social app and nothing would show up, my friends list wouldn't show and every time I clicked on something like my Messenger messages it would throw an error message or close. A few days a...

fryderj by Level 2
  • 3 replies
  • 0 kudos

Price Update -- Is it really this hard?

Hi All, I recently deployed my first app on App Lab. It was over-priced and now we desire a price change. Does anyone know the correct process for this? I've read "send an email to support" with some specific info. Done. Was told to "Create a New App...

MarkAK by Level 2
  • 0 replies
  • 0 kudos

Resolved! 30€ gift referal

Hi, I created my account using a referral link for get the 30€ for me and my friend that send me the link but both of us never get the gift. Can someone help ? Thx 

Robullo by Level 2
  • 1 replies
  • 0 kudos

Resolved! v41 Link Broken

Since updating to v41, Airlink crashes after a few seconds, saying lost connection. I have reinstalled PC software (Win11) and factory reset the headset. I have checked the other solution, and Encode Resolution Width = 0. I have also tried joining th...

Air link won't give me pairing numbers

I've used air link in the past and it has worked and i have the correct requirements on my pc and also have everything updated and good enough wifi, despite all of that now when i go to pair my oculus to my pc it shows up but when i click pair it gre...


How would I be able to disable the guardian because my quest is always loosing my guardian tracking and has me reset it every 10 minutes.

I need help

Does any one know how to get back the do not snow again because when i did that for my oculus link it now does it with air link and it sucks. Does anyone know how to change it back to showing it for playing steam vr oculus

It Wont Load

so one day i turned my headset on and my app library wouldn't load even if Wi-Fi was connected i tried Bluetooth, restarting the headset, and logging out my acc and back in idk ( the headsets a quest 2 )

maxxx_ by Level 2
  • 7 replies
  • 0 kudos


I live in the Netherlands and on the 13 I bought a controller and I did not receive it and on the 21 I received an email that I will get my money back within 7 days and it has now been 9 days, is there a delay I would like to know

Nou sound anymore !!!

Hello,I've been trying to restore the sound output in the oculus for 2 or 3 days, but nothing works.I've looked all over the settings, autocorrect can't find anything, last week it was working fine... and I have to release my game for the steam VR Fe...

Screenshot at 2022-07-01 17 26 54.png

Mini Display Port Adapter

My brother was using the Oculus Rift S on his laptop, he accidentally yanked on the tether and broke the mini display port adapter. We went through Oculus Support and got another adaptor. We tried it and it did not work on his laptop assuming the por...

We are locked out of oculus

We no longer have access to our oculus account and we do not remember the password. Everytime we try to change it by using the "forgot password" button it won't send us an email and says sign in with Facebook but when we do that it takes us back to t...


why does it say AuthModule returned invalid device scoped access token on my oculus When I try opening games and I cant view my profile could someone please help

Cant reach oculus service

This has been a annoying bug for a while now, ive contacted support several times, first time it worked, then it went back to saying "cant reach oculus service" can someone give me tips?

Cannot reset PIN, unaccessible email

Hello, I am a new Oculus user. I set up my Quest 2 with a Facebook account. I can't reset my PIN because my account is automatically set up with some random email address that I don't own and don't have access to it. ( This...

Oculus App Status

Everytime i open it it just says cant reach oculus service and i went to services and it says its running and i even tried restarting the service oculus vr runtime service

muteink by Level 2
  • 2 replies
  • 0 kudos

Resolved! Guardian boundary not being good

So I was playing rec room with a friend and I was running and then I get switched to my boundary and back then the sound from when you're in the boundary turns on and stays there and I have to either restart my quest 2 or try to do the glitch again w...

Resolved! General Device Problem

I don't know why, but when I got my Link cable, it worked just fine, but then I disconnected it, and now whenever I plug it back in, it doesn't show me "Enable Oculus Link" it just says "General Device Problem" please help me, this has happened to so...

Koren63 by Level 3
  • 2 replies
  • 0 kudos

Factory reset

Will the games I purchased disappear when i factory reset my quest 2 and I mean like I have to buy the games back or after the reset can i just download them back for free? @Tonberry_Qing

maxxx_ by Level 2
  • 1 replies
  • 0 kudos

Resolved! Oculus link?

I bought a quest 2 for play with my pc and the website said it supported the RTX 30 series but that doesn't include the 3050 Ti?

Quest 1- Left controller battery "drains" in seconds

I have a quest one, and i use recargeable AAs with my controllers, and nearly everytime i try to play, the left controller will **bleep** near instantly "drain" the battery in mere SECONDS making gameplay impossible. I use drain in quotes because whe...