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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2602 Views
  • 65 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problem getting a child account to load

I just bought a Quest 2. I have a proper adult admin account that is working as expected. I just created a child account following all of the prompts and paired the account to the headset. On my desktop, the child account appears to be working and I ...

Qzack7 by Explorer
  • 188 Views
  • 4 replies
  • 0 kudos

Not getting a notification to share files with pc (quest 2)

I HAVE THE DEV NOTIFICATIONS TURNED ON I do not receive a notification to share files with my PC when I plug in my quest 2, I am trying to install mods for bone lab. I am not the admin of the headset but I have developer settings and the notification...

Resolved! I need to know how to reset my headset remotely

I do not have my quest 2 headset in my possession it's lost and I need to know how to get my account off of it because if someone else were to get it they would have access to my stuff Please it would help a lot

bean0.0 by Honored Guest
  • 176 Views
  • 3 replies
  • 0 kudos

Bestellung nicht angekommen

Sehr geehrte Damen und Herren,ich habe einen Meta Quest 3 bestellt und sollte am 21.02.24 bei mir angekommen aber ich habe meine Bestellung immer noch nicht erhalten. Ich habe oft UPS angerufen und habe ich nach gefragt aber sie verschieben immer und...

Mory.375 by Honored Guest
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Refer a friend not working

One of my friends bought a quest 2, we decided to log in with my referral link for the store credits and after we finished setting things up. None of us ended up getting any store credit. I tried using the link again but it said the Facebook account ...

Oculus App Status - Can't Reach Oculus Service

I've been trying to install the Oculus app and whenever I install it I get the error "Oculus App Status: Can't reach Oculus service. Please try restarting your computer. If that doesn't work, try repairing your Oculus app." I tried restarting my comp...

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jvaughn73 by Honored Guest
  • 205 Views
  • 4 replies
  • 0 kudos

Resolved! quest 3 Controller not getting detected by headset

Started my quest 3 after 3-4 days of not using it, controllers weren't getting detected so i assumed the batteries were dead, so i changed them. Now my left controller gets detected but my right controller blinks S-O-S in morse code. I searched for a...

Moonium by Honored Guest
  • 444 Views
  • 6 replies
  • 0 kudos

Resolved! Quest 3 - No Display in Right Eye

Received the quest 3 last night and immediately noticed odd streaks in the right eye on brightly lit objects in the display, didn't think much of it and proceeded to use the headset for the entirety of Christmas Day. Now, the right eye shows that it ...

i dont have my phone

i dont have my phone right now i have steup the app and played pefore and for some reason it desccnected when i did not have. my phone is there any way to. use the.vr whithout.my phone (sorry for the bad english)

atheerv by Honored Guest
  • 70 Views
  • 0 replies
  • 0 kudos

Resolved! IOS App Landscape Rotation not Working

Hopefully someone here can help if they have dealt with this or maybe just missed a tutorial somewhere or something. Every time I cast from my Quest 2 to my iPhone the casting feed is always in portrait. Is there any way to force the cast feed to be ...

Dealing with Meta Quest Customer Support is a Nightmare

I have had three issues over the course of the last three months. Dealing with them has been an absolute nightmare.When I first received the Meta Quest 3, I noticed nearly immediately it had tracking issues regarding it's controllers. I contacted sup...

Black screen of death

My now 12 year old son saved for a year and a half to get his vr. (2 years ago) and now he has a black screen of death we have factory reset it and tried all the other options we could find on line and I can't figure out any other way to fix it. I am...

Tracking issues

I spoke with someone and did a factory reset and I gave them all of my information to get a new quest 3 or fix the one I have

Resolved! Meta Quest 3 Battery and Lamp concerns

I am a new VR user and I have two questions.Does the meta quest 3 dock protect from overcharging? As in when the device and elite strap battery pack are full is it safe to keep the devices docked without unplugging it? Can it be docked for days as fu...

BRUZ1 by Explorer
  • 5834 Views
  • 10 replies
  • 2 kudos

Resolved! Quest 3 tracking lost loop AGAIN !

I bought a Quest 3, 2 days ago.First day went fine, I was very happy with my purchase.Second day, i had the infamous "tracking lost" screen appearing once or twice but the tracking promptly resumed each time. But yesterday night, i was stuck in a loo...

Resolved! Meta Quest Avatar can't be loaded properly and with no textures

Can someone help me? My Meta Avatar Loaded Black and White without any textures, I don't know what to do. Once I got into the avatar editing page, the textures came out, but once I saved it and left the editing page, it went back to Black and White n...

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Log into meta quest on a different phone

Hi, when we first got the VR I set this up with my phone and meta app and I used my Facebook to log in. Fast forward a while and now my son uses it more than I do and has some followers etc. I’d now like to have the meta quest app on his phone as opp...

Ted_di by Honored Guest
  • 154 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t use mixed reality camera on iPhone since v37

I have an iPhone 13 pro max and the option to use the mixed reality camera just vanished, I’m using iOS 15.3.1, quest 2 v37, oculus app 150.0 but as you can see there’s no option anymore on the right corner of the screenshot, I’m already contacted th...

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juant800 by Explorer
  • 7010 Views
  • 26 replies
  • 3 kudos

Can't buy games or apps on the webstore

I am trying to buy a game but I am not able to buy anymore. There is an error message after the payment request is sent. This did not happen in the past. How can I fix it and buy games again? Lat

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Quest keeps shutting off during gameplay.

My quest headset keeps turning off mid-game, and when I turn it back on, it turns back off within seconds my warranty just ran out, and my problems have started within a few weeks of warranty expiry, Meaning replacement is impossible, and repairs are...

Resolved! Family center - does not work!

HelloWhen I try to use Family center button in Android app, nothing happens (I am logged in on my account) . If I click on family center on Web, it takes me back to android app. I want to create an account for my 10 year old and the help article tell...

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NatJac95 by Honored Guest
  • 3527 Views
  • 24 replies
  • 3 kudos
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