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paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 40 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Cant log in

I've had no issues prior to this and my it was working completely fine but whenever I go into my friends list it says I need to log in to my Facebook account. I'm already logged into it on the occulus app so it shouldn't be asking. Anyways I log in a...

Oculus touch no se emparejan

Buenas tardes, mis controles oculus no emparejan,ya le di en emparejar con la aplicación pero no los empareja.Me podrían ayudar por favor .

dann656 by Level 2
  • 1 replies
  • 0 kudos

PC app missing right controller

I had this problem for a few days my right controller was not working so I went and got a new one from here then I noticed its missing from the desktop app I am using the quest 2. I have tried adding the controller back but dont seem to have an optio...

Account not showing

I’m on vacation and I was trying to use my oculus but my home was back to default and it wasn’t letting me go to my account can you please help me fix this promblem

Toad571 by Level 2
  • 2 replies
  • 0 kudos

Beat Saber Freeze

Hello, yesterdaybi received my Oculus Quest 2. I bought the Game Beat Saber. It looks awesome BUT everytime I start a Play the Game freezes. i don’t know what to do. My Oculus has the latest update. Any Ideas?

Left controller not working

So recently my left controller stoped working so I checked the battery compartment to change the battery then I found a strange residue and a liquid so I took out the batter cleaned the controller popped in a new battery but to no avail it didn’t wor...

Oculus games show up but my profile is “unable to load”

So I have been playing on my quest since December of 2021, and i’ve never had a problem until recently. it all started when I was messing around in the oculus app when i disconnected from my wifi and connected again. i don’t know what i did but for s...

Game Error

I just downloaded population one on my quest 2, its stuck on loading after i open the game!!, i can hear some sounds but can just see a black screen, how do i get my momey back?

my oculus quest 2 wont load

This started yesterday (the 5th) as i had gotten a new controller because my other one broke so I couldn't play (been broken since about march) and when i got on the first time since then it wouldn't load anything but the settings tab and air link. A...

Oculus Quest 2

I'm not sure how this happened but, I can't access my profile on my Quest 2. I click on the little icon and it says "Unable to load. Please try again later." Another thing that happens is that I can't access my friends list without it prompting me to...

nothing will load properly

so the issue i'm having is that nothing will load properly. ill turn on my headset and the explore page, my profile, and other apps won't load or update properly. when i try to play a game it will start to load then send me back to the menu. its up t...

Linked accounts

Ok so basically I had an old oculus account that wasn’t linked to my Facebook then when oculus made the switch to needing a linked Facebook it had made me make a whole new account and on my old account I had made app purchases then on the new account...

Account issues

Hi not sure if anyone can help but I am unable to sign into my account on my headset, I'm signed in on the app but when I connect to the headset with my phone the account doesn't link, all my games are there and it was fine the day before. I tried un...

BeniB0Y by Level 2
  • 1 replies
  • 0 kudos

Thrill of the fight

Thrill of the fight— I downloaded this game onto MyQuest to and played it for about 15 minutes. I want a refund, but it is not showing up under games or apps purchased. Can someone help me please?

scohn57 by Level 2
  • 3 replies
  • 0 kudos

oculus pin reset

so i did the stuff to reset pin got email but it keeps popping with a error saying link copied so its not letting me reset it can someone help me

Forgot pin

someone please help me before I give up completely I set my app up with my Facebook I don't have access to that now and don't even know the 4 digit pin anyway to recover this or reset?

Question regarding account

My oculus and my phone was stolen when I purchased a new oculus and downloaded the app, when I logged in all my games were gone? Did I log into the right account is there anything you can do to help?

Pokerstars is not loading

There has been this new update that made Pokerstars act dumb. I had let it update for an hour or two, and it was only at 10%. So I decided to uninstall some games I didn't play to maybe see if it would go faster. But if I wanted to do that I would I ...

Controllers do not connect

Hi, Both controllers for my Oculus 2 , connect for a few seconds and disconnect. Have tried removing batteries, unpairing and re-pairing , updating firmware, restarting phone and ensuring that controllers are free of any visually corrosion . Issue pe...

Oculus Mirror stabilisation disabled

HiThe problem with Oculus Mirror stabilization is when you turn half a turn, the stabilizer turns off. It is worth turning back, as it turns back on. How to fix it? The stabilizer is good, but to constantly break away from the game and check if you h...

Virtual Keyboard not showing propely

My virtual keyboard doesn't show up in the rectangle dedicated to it, instead I see a part of my wallpaper. At times it appears on the main screen but after closing the Dash it's gone until I restart Oculus. The keys work propely but I can't see what...

Unknown Sources Stays On

Unknown Sources will not turn off on the headset after turning developer mode off in the Oculus app. I tested the app by running the Sideload software and was able to turn the headset on and off with the Oculus app?

PTC 41.113 breaks bitrate over 500

I use 960 mbit in ODT and in 40.105 it works fineBut in beta PTC 41.113 it dos't works! Any bitrate over 500 works like 500mb onlyrollback to release firmware :(((

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huliqan by Level 5
  • 12 replies
  • 0 kudos

Oculus Spatializer VST

Hello everyone, I have installed OSP version V1.64.0 and don't see REVERB & REFLECTION settings. Could you please help me get the version with these capabilities? Many thanks!

asketa by Level 2
  • 2 replies
  • 0 kudos