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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2898 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Known Issue - Quest 2 Passthrough on left eye turns black

My headset is a Quest 2 and every time I turn it on, the passthrough cameras show everything while setting up the boundary. The problem starts after starting a VR app or game. After you quit, only the right camera stays on. Here's a video showcasing ...

Sobbyyy by Explorer
  • 49318 Views
  • 86 replies
  • 35 kudos

My controller moves wrong

My controller is new and when I used it my controller moved wrong if I moved it up it moved to the right and down it moved to the right which is wrong . Help

Refund needed

Hey meta, I needed a refund for the game breachers because it's making me very nauseous, however it won't allow me to receive one. Can I get some help?

Liams224 by Honored Guest
  • 74 Views
  • 1 replies
  • 0 kudos

Headset showing meta logo only

My headset is showing the meta logo only and then turn off. I already try to reboot and reset and still not working. Please I need help

Resolved! Can't create account with email

My son just inherited an older vr headset and is trying to get an account created under meta.I've tried with both my email and his on the auth.meta.com page, the system accepts the password, but clicking next doesn't appear to do anything.I was able ...

rlintner by Honored Guest
  • 106 Views
  • 1 replies
  • 0 kudos

Quest 2 to Quest 3 Games/Progress Transfer

just bought a Q3 for my son and now need to transfer his games off my Q2 without losing game save data.i still want to keep using the Q2, is there any way of him having two accounts on his new headset, i.e. the ‘old’ account for legacy games, and a n...

Where is the Wishlist Page? ?

This question is not about the gear itself. It's about the website:I just added a bunch of apps to my wishlist. Now that I've navigated away from the app page, how do I access my Wishlist to view all the apps I just added? Thanks,emily

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emabini by Honored Guest
  • 13646 Views
  • 11 replies
  • 3 kudos

Resolved! Quest 3 - Lens Fog?

Hi, I received my Quest 3 today. When looking through the headset, the image appears to be foggy. As I received the package when it was dull outside, the headset has not been exposed to any sunlight. I have tried cleaning the lens inside the headset ...

Anonymous by Not applicable
  • 22431 Views
  • 74 replies
  • 9 kudos

Cooling fan alert

I bought a quest 3 in USA , and this alert started to show up after 3 weeks, I want to replace and meta support told that Brazil is a country not supported.. why we are not communicated before the purchase? I need help in my case

Business to Consumer software

Hey peeps, I’ve got gifted a quest 2 by our company cause we don’t use them no more for work. so now I can actually don’t download anything or sideload apps cause they don’t pop up in my App Library. is there any way to flash the quest 2 from busines...

TYFN1738 by Honored Guest
  • 2083 Views
  • 8 replies
  • 0 kudos

Resolved! Meta Quest 3 Microphone Too Quiet

I've been playing Co-Op games on my new Meta Quest 3 after upgrading from Meta Quest 2. Specially, Arizona Sunshine 2. The problem is that the Quest 3 microphone sounds really quiet. This is the exact same setup as my Quest 2 and I've done restarts a...

Resolved! Asgards Wrath 2 not showing.

I have purchased a Quest 3. Recieved the redeem Asgards Wrath 2 email.And dredeemed it. Its now showing on the store page "PURCHASED"And on Oculus stoe that I can down load Asgards Wrath 1So Meta, and Oculus can see I have redeemed it.But Meta is not...

DaynHG by Explorer
  • 235 Views
  • 6 replies
  • 0 kudos

Moving the monitor in Workrooms Personal Office

Hi, the monitor seems very far away from the desk and is hard to read. Is there a way to move the monitor close to the desk? I tried dragging it via the trigger on the controller and pinching using hand gestures and neither moves the screen position....

beevee00 by Honored Guest
  • 3260 Views
  • 17 replies
  • 3 kudos

Odd experience with new headset - Blurry/noisy/foggy

Hey, 2 days ago I got a new headset and the experience has been positive but I feel like there might be something off with the headset I got.Sometimes, the passthrough and overall quality is alright, however, it can also happen that everything seems ...

Limbau by Honored Guest
  • 123 Views
  • 2 replies
  • 1 kudos

Resolved! Transfer games

How do I go about transferring my games from my quest 2 to my quest 3 

livtg by Honored Guest
  • 1426 Views
  • 3 replies
  • 0 kudos

arizona sunshine 2

my girlfriend and i are having problems with arizona sunshine 2, we can’t join each others lobby and every time we closed the game it would not open back up and we tried uninstalling the game and now it won’t install again, now it feels like she wast...

CYRPT1C by Honored Guest
  • 205 Views
  • 4 replies
  • 0 kudos

Hardware Notification Oculus Isn't Working Correctly

keep getting that notification whenever I try loading on, it used to work fine, I fully reset my computer and since then it hasn't worked, constant 3 dots loading screen, except I can hear sound from my pc through the headset? please help I've been t...

Is this Facebook email real

I got this email saying my account was about to be deleted, but when I go to view the actual text, theirs nothing, so I go to check the actual email address and it’s a forwarded email  

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Resolved! Beat Saber with Billie Eilish music pack

I am new to Oculus 2 and just bought Beat Saber with Billie Eilish music pack (via Oculus store) but none or her songs are included in my game, it tells me that I need to buy them now. I thought that I'm buying the basic game + her music pack in one....

Gimiak by Explorer
  • 3459 Views
  • 20 replies
  • 0 kudos

Quest3 Link - Airlink wont connect

Hi - I can get the quest link through USB cable - But the Airlink won't connectI have X50 Wifi 6 Deco - My PC is High Spec with Nvidia 3000 Series GPUI have tried the Beta App and downloaded New Quest Link Firmware but still won't connect.All devices...

Meta Quest 3

my account was suspended due to an age verification.My husband and I have both used credit cards to confirm our aged.My daughter (10) uses the Meta quest 3 but has her own account.I'm.getting very confused someone please help... I've put in codes, ba...

Whites28 by Honored Guest
  • 121 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 3 orientation changes every time I take off the headset

With the Quest 3, every time I take the headset off and put it back on again the orientation resets. I would like the orientation to stay the same relative to the physical space I am in or boundary that I have set. I don't remember having this proble...

cwmorse1 by Explorer
  • 2869 Views
  • 20 replies
  • 1 kudos

Account Suspended - Unable to Upload ID

Hello,I've tried working with Meta's "specialist" team, but they are being less than helpful and are giving me the run-around. A couple weeks back, my daughter (11) installed and linked her Roblox account to my Meta account which flagged my account a...

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Admo16 by Protege
  • 1591 Views
  • 25 replies
  • 0 kudos

Resolved! Talk to live chat tech support (where is it?)

I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? where do I go to chat live with support?

phillyd023 by Expert Protege
  • 76764 Views
  • 48 replies
  • 7 kudos

120hz not working with Link+cable on Q3?

Hello, Did anyone manage to get 120hz working with Link+cable since the new update on the Quest 3? Whenever I try to enable it, it can't capture the desktop so I can't do anything, shows a big orange exclamation mark. Dropping down to 90hz everything...

bavss by Honored Guest
  • 314 Views
  • 3 replies
  • 0 kudos

Resolved! Boundaries wigging out

So today I powered up my quest 2 and got a symbol which I assume to be an update taking place. I've never seen it so I'm guessing here. It shows a box symbol with an arrow pointing inside the box and a status bar underneath it. When the update is fin...

Support is incapable to resolve an address issue(it seems)

I scratched my Quest 3 and my prescription glasses by following META's directions in their printed instruction that stated you can use the unit with glasses. DO NOT USE QUEST with GLASSES YOU WILL SCRATCH THE LENS. Contacted support on Jan 5, 2024, a...

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