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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Casting with iPhone Mixed Reality not working

quest 2 is v35iPhone oculus app is v140followed the instruction here can't see the button in step twothere are only 3 modes to cast and they are not m...

coolish by Level 2
  • 13 replies
  • 6 kudos


My quest 2 didn’t come with the silicone cover that it is supposed to come with. How do I reach out to oculus about my promblem. Please help me, THX

C4L3N by Level 2
  • 1 replies
  • 0 kudos

Version 37 - Missing Display Bar under App Panel

Very strange phenomena of version 37, indeed. Both my wife's Quest 2 and mine were updated 2 months ago. With my Quest 2, I can have a display bar under the App Panel to move it around and resizing it while there is NO such display bar under the same...

March madness Arizona game

I bet 70,000 VR dollars on the Arizona game in round two the game which was played for entrance into the Sweet 16. Arizona won that game against TCU and I should’ve made money on that game but PokerStars said that I lost. And I got no money from my b...

Xbox Controller Bindings In game and Oculus

Hello, I am trying to play Rocket League in Oculus. I have the Oculus quest 2 hooked up to my PC with the Air link cable. I have my xbox controller connected to my pc with a cable. When I start up the game, it seems like the controller works fine, bu...

My oculus quest

Earlier I was playing on my oculus perfectly fine I got off than got back on and was greeted with the Tracking lost screen so as usual I tried to use my controllers to get out of the screen but I found I couldn't use my controllers so I tried to rest...

adubfr by Level 2
  • 1 replies
  • 0 kudos


Stuck in Facebook login loop for over 3 weeks now what do need to do to get this fixed. This thing not even a year old

App doesn’t detect oculus 2

I haven’t used it in a while and I forgot the pattern. Instructions say I should be able to unlock in app but it doesn’t offer anything other than to enter the pattern. I also don’t know how to reset my pin without knowing the old pin. Silly and anno...

Resolved! Complaint

Ticket # 3705488I've been on this ticket for 10 entire days and nights now. I've been extremely patient when it came to waiting and answering questions. After the 8th day of talking to me about my issue, I was informed to wait for them to communicate...

Oculus Rift CV1 for Low-End VR gaming (VRChat,RecRoom)

Hi, I just bought an Oculus Rift CV1 and want to use it for low end games, primarily VRChat for the most part. Using a laptop for this and my specs are listed as below.CPU: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz GPU: Nvidia Geforce GTX 1650 Max-Q D...

Ghosting image on left lens of Quest 2

 (example from a rift s owner, is the same on my quest 2, on my 5 QUEST !!)I bought an oculus quest 2 from amazon about a month ago. It had a ghosting / trailing effect on left lens when I move my head. Speaking with amazon assistance they changed it...

Sathien by Level 3
  • 4 replies
  • 3 kudos

V37 cant see all the features announced

I am the only one that some of the announced V37 features do not work? Example: updated hand-tracked gesture; and Cannot teleport to different designated areas in home as announced

MRCVR by Level 3
  • 14 replies
  • 3 kudos

Oculus bug??

So about 2 months ago, I got on my oculus and decided to play some games, but while I was trying to get to the search bar, an error occurred and brought me to a screen that said retry. No matter what I do it always seems to not work. I've tried reset...

Quest 2 - still can't log on my account and play after 3 weeks

Hi everyone !I'm still affected by the bug that's logged out my facebook account since 3 weeks ago. I had create a "new" account with facebook, thinking that it'll just take back the one existing, but it was not the case.My "old" account, this one, i...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos


i got a oculus for my kid last month and he plugged it into his pc and he tells me it wont connect to the pc and when he puts it on and try's to go into the store it shows "oops nothing is here" i bought it so he could play games with his friends and...

fn.god by Level 2
  • 1 replies
  • 0 kudos

Resolved! Unable to get into account

So I set a unlock pattern but lost the combination for it, and I don’t have the oculus app and can’t pair to the quest since I can’t get into my account, so I’m unable to use my oculus account at all

Resolved! Order been delayed for 5 DAYS

I ordered an Oculus Quest 2, and it's been 5 days but it STILL hasn't been shipped.I contacted support 4 times and they told me to contact them the next day if I still didn't receive my tracking information. They also told me, and I quote "Note that ...

Vrchat won't install after uninstalled

I had the beta on to see bone physics but when I changed it back to regular live version it wod let me reinstall it it would let me install but then it would say "install vrchat" after I already installed it (I am on live version of vrchat)

Controller Drift

My son has an Oculus Quest 2 and has been having issues with the analog sticks on both controllers drifting. I have read that this is a common issue. What can I do to address this?

Reset pin

I need to reset my pin . I don't remember it . And don't have access to email used

Hand Tracking Grab Release Distance

I've noticed it's difficult to release objects if you grab them far from the origin. What I mean is, (using hand tracking) if you pinch grab an object close to its origin then it's easy to release. But if you grab it from a point farther from its ori...

DXLVR by Level 2
  • 0 replies
  • 0 kudos

Oculus Link Sudden Stutter

I was able to run stream with perfect performance this morning and suddenly it's stuttering. I changed nothing in my settings. I've tried restarting my computer and still having issues. Please help. This happens every once and a while and resolves it...

Import not showing

I took an STL and converted it to a GLB file. Placed in the import folder. However all I see when I open it up is a [RED !] What could I be doing wrong?

hadesjw by Level 2
  • 1 replies
  • 0 kudos

Top Golf Pro Putt Putter Length issue

Anyone else having an issue with the Putter size being reduced in half lately? It almost like I need to get on my knees to get it to function properly. I have tried to reset the putter, but it doesn't restore it to the normal length.

bfis20 by Level 2
  • 3 replies
  • 0 kudos


Note that I can see my room while using my system . I reset it to factory settings and , i'm still. Experiencing the same thing . How to correct this . Note this system is four days old.