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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...


bonjour, je suis un grand fan de la vr depuis bien longtemps et sans faire exprès quand je jouait a creed j'ai donné un gros coup dans mon mur. La nappe c'est découpé et un capteur ne marche plus donc sa provoque que quand je joue ma main se fige mai...

Herizon Venus

It’s been 4 days bro and I’m still not able to get in to the app , this is very not acceptable when we paying 300$

silicone facial piece

I bought an oculus quest 2 in january and didnt get a silicone facial piece in the box, but it says im not eligable to get one shipped to me. can someone help me with this one, i really need it as i get pimples and rashes from it and it just hurts to...

mauku12 by Level 2
  • 1 replies
  • 0 kudos

IOS App Syncing not working?

I recorded me painting in vr, but when i try to access it on the IOS app it doesn't work. It shows me the video, but when i click on it it goes to a grey screen with a light grey symbol of a wifi symbol with an exclamation mark on it? I have good int...

Disconnected because of client timeout

When I launch the Gun Raiders game, I repeatedly get a "Disconnected because of client timeout." error and not sure what exactly that means since I can load pages through my oculus and stream YouTube videos with no issues. Please help!

I can’t sign into my oculus account

I can’t watch some of my synced videos so I came here and it told me to uninstall and reinstall the app but when I try to sign in it says since you merged the oculas account with face book that I need to sign in with Facebook but when I sign in with ...

Amazon Prime error 4104

I see lots of posts about 4107, but I am getting 4104 when app is launching. I have deleted the app…deleted data…gave storage permissions… nothing works. It never even prompts me for sign in info. Any ideas? How hard can it be to put a description of...


I just purchased the wild creek add-on for the top golf on quest1. I’m wondering if anyone knows how to play it in the game?because when I launched the game I couldn't find out a way to play it. it says that the add-on is compatible for quest one so ...

reimbursement for games

i recently got locked out of my Oculuc and can’t connect my FB profile because it’s been shut down too how do i get my money back for the 7 games purchase?

controller drift

I've had the quest 2 for over a year now but for the last few months my controllers have gotten worse with drift. The drift is mainly in the the right controller but is also in the left just not to the same degree. Its gotten to the point where most ...

Horizon Workrooms

I'm inviting a friend to join my room. It first says "Allow microphone access to join this room" and when he allows it, it still says "Workroom locked". Guest access is on.

Floating spheres???

I just finished setting up my quest 2, now it’s asking me to create a guardian and once I do all I see is floating spheres around me…nothing else happens. I’ve tried turning it off and pressing every button. Can’t find any solutions on the web.

I can't get my oculus Link working

Just over a month ago i bought an Oculus quest 2 to play racing games in VR. So far i spend hours and hours trying to get it working and haven't spend a second playing a racing game. Everytime i turn on my headset and PC and press the oculus Link but...

Charging troubles

I'm having trouble charging my Quest 2. I can plug it in before I go to work or before I go to bed and the orange light comes. When i get to check on it there is a orange light and white light cycling and the battery is less than 10%. I have tried al...

Oculus not connecting to my account

Hello, I have had my occukus for about 4 months now and about a week ago when I logged on I would get the connecting to occulus error and my account icon wouldn't load along with all games on that account. On my 2nd account it works as normal but all...


So I’ve been able to sync videos from my oculus quest 2 to me phone and when I go on the oculus app and go to gallery and click the video all it shows is a internet icon with a exclamation mark threw the middle and I can’t edit it or save it and I th...

Quest 2 Cannot access profile or game store

Last night I was about to buy a game from the store and it wouldnt load. I checked my profile and it wouldnt load either. Every time I would launch a game it would crash. I have tried restarting the quest 2 and disconnecting and connecting it back to...

My headset won’t load my account

I’ve tried reconnecting my internet and restarting my headset and all that stuff but my oculus account won’t load it just says unable to load so I’m wondering if there are any other solutions because I’ve tried the reconnecting internet thing and tha...

I want my refund request

I recently spoke with you guys about a problem I was having with some 2 games And instead of receiving my refund for both of them you guys accept one of them and gave me a bunch of nonsense I seriously don't understand why you guys can't just give me...

Resolved! Unable to add Payment Method

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus...
husmen73 by Level 3
  • 47 replies
  • 10 kudos

viewing stereo panorama from Revit in oculus

We are looking to buy an oculus meta quest 2 to view stereo panorama images from Revit. Does anyone know if we will be able to view them? currently we use this link to open them on a phone and view in google cardboard but we are looking for a higher ...

Resolved! Rift S Audio issues.

I've looked as far as I could and have gone through oculus support for a few months to no avail. I've even replaced my rift. Here are the details.My PCIntel Core I7-5930KCPU @ 3.5GHz32GB RAMNvidia GTX980 (x2)Windows 10 Pro v 1909Upon booting my pc (h...

Can’t find bought album

hello I just resently bought the new electric mixtape album from oculus store in headset but can’t find it in my beat saber game

Bug frame loss

I'm playing on the Quest 2 v41 competitive VR on echo and i got now a lot of frame loss i played normally on 120hz but change it off and still got the issue i can't play the game anymore and don't know why did happened can u please help me it's unbar...

ZeroX0S by Level 3
  • 5 replies
  • 1 kudos

Unable to add Payment Method

I am a Taiwanese, and I have submitted a support ticket on the official website for almost a month, but I still can't solve my problem of not being able to add a payment method. I submitted a credit card and other items that cannot be added. Re-submi...