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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 24 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Broken LCD screen

i left my oculus quest 2 on top of my pc and left the blinds and the sun was shining on it now i have yellow dots on my display screen what do i do know?  

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Horizons kids oculus

I’m trying to download Horizons on my 10 year olds sons oculus which is connected to his Facebook page but it won’t work. Is it bc it’s rated for teens? When I click on the “get” or “download” button nothing happens. I then bought another game just t...

Cooling fan malfunctioning

I wanted to go on my oculus to play some games, and it says that the cooling fan is malfunctioning and I need to contact you guys.

Stuck at the logo

I’ve been stuck at this pulsing logo for about a day now. I’ve tried just about everything except a factory reset. Is there any other way to fix this bug?

Cant download horizon worlds

It's been a month already since support has emailed me back about this so I guess I'll try here I can't download Horizon worlds right now on my quest 2. I tried doing it through the website way and it is not working need someone to help me fix. I do ...

Resolved! Hacked account

My Son's Facebook account was hacked and now we have lost all of our oculus purchases for the last year and a half. we have exhausted all facebook and occulus help steps and been in the chat many times. we now have 7 transcripts of "there is nothing ...

Unable to install oculus app

I'm running Windows 10(OS build 19044.1706) on the latest up. I'm unable to install and open Oculus software, I've tried restarting the computer, and the Oculus app, uninstalling and reinstalling the program, and checking Oculus VR Runtime Service is...

Username change

I Changed my username on the computer as instructed. It changed on my profile but still shows the old generic username I was given on my games. How do I update it do I update it so it shows my new username on the games I play?

Medal of Honor muted players

Hi there,I'm trying to unmute other players in Medal of Honor. no matter how many times I click on the unmute buttons next to each player it switches back instantly to muted. Is there a way to unmute everyone at once? Please advise.

changing username

So I decided to change my username. wonderful idea that was. i went in and clicked edit, welp it wanted a pin it sent to my email. ok simple...... ive tried may times now and it never sends the email. any ideas on how to help me ive found no proper w...

Login problem

The main menu keeps saying can't login right now please try again later. I keep restarting it but that doesn't help. What do I need to do? Thank you

LMV1007 by Level 2
  • 1 replies
  • 0 kudos

Quest 2 v40 - Black screen

When I open the quest 2 today just Black screen (yesterday is fine), the sound is fine just can't see anything in Quest 2 screen. So I used the app to factory reset the quest 2 a lot of time, but still black screen. please help

Oculus pattern quest 2

I have tried to reset or take off the oculus unlock pattern. My pc nor my mobile devices are connecting to my oculus. I’ve tried moving closer to the router, restarting both the pc and the mobile devices. I forgot the pattern and I don’t know how to ...

Oculus link wont work, can only access files.

I've been able to link via cable in the past but now i cant. I have air link turned off and I can only access the files on the oculus. When it says link is avaliable, I hit it in the oculus and the option isnt there. Help?!?

Facebook account hacked

My facebook account have been hacked they deleted my email from my account and with my ID i managed to get the email back to my account but i cant get a new password... i have tried everything no one is helping me on support no answer nothing!!! i ha...

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

Hacked account

Anyone know an answer to my problem? If I reset my oculus 2 and connect to new fb account, how can I install purchased games on oculus 2 from my hacked account? Oculus should have info and data about purchases plus email associated with purchases.Yes...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Can't login to facebook

Ok so when I try and merge my accounts and try and verify it brings me to a page where this is what it shows:Sorry, something went wrongPlease try closing and re-opening your browser window.

Can not add any paymant method

I have a problem like many people,i cant add any paymant method in oculus quest 2. I have tried app,browser,pc app,vr,changing location,changing internet connection.Nothing works, i need help with this

payment failure

i keep getting a "Payment Failure" pop up after trying to buy a game, it says my payment method was declined and wants me to update it or use a different payment method. im confused and i dont know how to solve this