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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Tracking loss

Hello, I have a problem with my oculus headset. Its been 6 months that I have my helmet but for some time, I constantly lose the follow-up of the helmet. I've noticed it basically does this to me when I turn my head right, left, or down and up. I re-...

Horizon world login

So I just got horizon world to play w friends, I get on and I’m met with an error message reading; “error authenticating… then says retry getting credentials” idk why this isn’t letting me connect to Facebook at all.

Tracking Lost Loop

whenever I turn on my quest 2, it shows the meta symbol, then shows th "tracking lost" notification. If I press "continue", it shows my home for a split second, before going right back to the "tracking lost" screen. Has anyone else had this problem r...

anizez by Level 2
  • 3 replies
  • 0 kudos

Can’t Change Email Address

I have been trying to update the email address on my developer account without luck. I get to the screen where it says a verification email was sent but I never receive that email. I can’t seem to find an email address to contact support for help. I ...

Where’s my money?

So I ordered a left hand controller in March. I received an email saying my order was received, paid for, and ready to be shipped April 1st. As of June 1st I have no controller and I still don’t have my money back AND I have a game system that so inc...

Resolved! Oculus quest 2 won't show apps and games

The headset won't work it's running normal but before I restarted it had acted up in vr chat and other apps and the store won't load even still and the store error code pops up as error code hdslvc2 please help

Monitors go black after I launch a game using Oculus link

Hi everyone,I got a quest 2 a couple months ago and a third party cable for oculus link. I can get oculus link going and get the the link home but when I launch a game from my desktop my pc monitors go black but my pc stays running. In my quest I go ...

oculus quest 2 shuts down by itself

Oculus quest 2 after a few seconds of inactivity (for example when watching a movie) oculus turns off. I changed the automatic shutdown setting to 4 hours but it continues to turn off after a few seconds.

Oculus quest 2 replacement

Returned a defective unit to Meta and they received that device on May 16. Three days to process and send me the replacement was what I was told. Now it’s June 1st and still no replacement! I’ve sent numerous emails and always get the same response…w...

Oculus Link on Mac M1 Macbook Pro

I recently got a new 16gb M1 Chip MacBook Pro 2020. And I would like to use it to play games on my Oculus Quest 2 through steam. I have steam VR downloaded, but I can't seem to find the Oculus link app available for mac. Please let me know how I play...

Resolved! Oculus Account Unresponsive

Logged into my oculus yesterday and booted up Elixer. On the screen it says it needed a Entitlement Check. I tried going into setting a but my account wouldn’t pop up so I restarted the oculus to see if that would work. i log back in and notice all m...

Horizon Worlds Snap Bug

Snapping continually stops working within Horizon Worlds. It will continue to appear to be on for the selected object, but points will stop snapping to grid references, or corner points of other objects, no matter how you adjust snap settings. Closin...

Resolved! Games won't launch. Help?..

Hi everyone,So after a whole drama with Oculus software and PC updates, drivers etc, everything is working fine. Except.. my games will not open. I have Ripcoil, Minecraft, and G2A Land (purchased after I found out they sell grey market keys  ), I t...

Quest 2 - Oculus Link crashes after launching VR games

I've talked about this issue a few times recently and it's only getting worse over time.Recently (i.e. 2 weeks ago), I started having an issue where whenever I try to launch games on my PC via Oculus Link, they simply refused to work or outright cras...

Sensor between the eyes

The sensor is constantly saying I'm not using the headset and will power it off. We have cleaned the sensor and now believe it's a firmware issue


I deleted the Rift s USB hub in the control panel, and now nothing has been working the USB never works works when I plug it in. It just tells me the USB connection is not working, is there anyway I can recover it.

BLORO66 by Level 2
  • 4 replies
  • 0 kudos

Still waiting for replacement to be shipped - 2 months in

Hello, Oculus Support received my Quest headset on April 6th. Few days after they promised me a replacement unit within 2-3 business days. Couple weeks and support mailings later, i still haven't received anything. I didn't even get to know the reaso...