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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...


when I try to schedule a meeting to the calendar nothing is active for any input. What am I doing wrong? I'm just trying to learn to use this and it does not work. Can any one help?

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Oculus quest 2(link cable) freezing when running steam vr

Recently I've been having a problem with steam where when i open any steam vr game, it will just lag me and my pc out to no end, and ultimately having to restart every time, which is a shame because I haven't gotten to experience zenith. For a little...

Melted charger port

So yesterday my vr wouldn't charge, i used 2 chargers that we normally used but still would not charge. I used a iphone charger and left it for 30min. By the time i came back i smell fire so i ran to the vr and saw that the charger melted. Is there a...

Quest 2 doesn't let me delete messages without app

I and I would assume a large amount of people would like the ability to delete messages on quest sent to other quest users without the app. Because some of us don't have phones. My girlfriend doesn't have a phone or computer and would like to delete ...

How to modify the reviewed app without releasing it.

I passed the app lab review.I delayed the release to develop the game.(Schedule release)We have now completed our development.When I tried to release it, the publishing console UI changed. I thinkv1 is a version that I released before.v2 seems to be ...

Connect Quest 2 to iMac

I cannot connect my Quest 2 to my iMac computer. I am using a cord to connect it from the headset to the computer (USB) but it isn't recognizing it, Is there a way to resolve this issue? Thank you.

SOLUTION - Wrong Oculus Account Linked to Facebook Account

Waited a week for Oculus to fix my issue of wrong Oculus account tied to Facebook account. Library was empty. Found a solution on Reddit from iMason420.Using a computer web-browser, Not The App, go to the Oculus website and login with the inncorrect ...

Tribb by Level 3
  • 81 replies
  • 7 kudos

Saints and Sinners stuck on HMD screen

Hi all, We recently bought TWD Saints and Sinners for our Quest 2 from the Oculus Store and have been looking forward to playing it, however we continue to be stuck on this screen. We have uninstalled and reinstalled the game, pressed every button on...


Resolved! Troble at power up

When i powered up my oculus an icon of a sd card with a down arrow inside and progress bar below it. When the progress bar reached 100% it shut off. When I tried to restart the oculus icon appeared pulsing as if loading. Many minutes later the ad ico...

Customer Service Issues - Horrible

Anyone else having issues with inane customer service responses? Or lack thereof?I ordered an Oculus quest 2 as well as the Case/Headband/battery combo. When we got the items I noticed that the zipper on the case was broken. I immediately contacted c...

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

trouble adding payment method

i've been trying to add a payment method all day today but everytime i press the add button it goes to do it but then just doesn't? it shows the symbol to show its processing but then doesn' go anywhere thanks for any help given in advance

Can't reset pin

I forgot my pin and went to the reset pin setting on the website. The "forgot my pin" feature doesn't send me an email to reset my pin.


Hello Team I'm trying to create a referral but its just not working, is this still available?on the app there is not diamond button to try and make a referral (as many tutorials point out)i go to the web site, sign-in, press my picture and then selec...

Sync media to phone

im having trouble syncing my Oculus quest 2 media to my phone, the cloud icon isnt. in the files app and the three dots are grayed out. Can someone please help me .

Factory reset

I was wondering if i did a factory reset, would i lose my i game friends, and would i lose my oculus friends

OpenXR runtime

i have a problem, when i load up steam vr it says that my headset isnt being tracked while using the link cable, then when i go to the oculus app i get this message does this have anything to do with me not being able to use steam vr??Also i forgot t...


Can’t cast

I just recently bought the quest 2 and I’ve read and followed instructions to cast on my computer and it won’t work. I have a 2021 MacBook Pro and I registered Thur Facebook. All my devices are on the same wifi network. HELp!

T-Rexia by Level 2
  • 1 replies
  • 0 kudos

help me please

hello, on my oculus quest 2 all my apps disappeared and i can’t look at my profile. if i try to make a party with someone it says “something went wrong” but i’m connected with my wi-fi and idk what to do help me please

Air Link cant connect

Hello, I just got my quest 2 yesterday. I set up Air Link and played my steam games for 3 hours no problem. About an hour later I tried to connect again yet my headset can no longer connect to the PC. I have restarted the oculus app and the headset. ...

voice commands

my voice commands just doesent work as it says that voice commands isnt available on this device but i have the right oculus device any one please help

OVRServer_x64.exe Network Usage

Recently in the middle of playing a competitive Overwatch match, my ping skyrocketed. It turns out that despite the oculus hardware not even being connected at the time, OVRServer_x64.exe had begun running in the background and using up large amounts...

oVexlz by Level 2
  • 10 replies
  • 1 kudos

Login is really annoying

Why do I have to be logged into my Facebook account to log into here ? There's 3 ppl with FB accounts in this house. So every time I have to log in I have to switch accounts. If I don't notice my brother is logged in, I end up with his details being ...

right controller issues after updating to v 37

i had issues with my controller where it no longer powers on after updating to v 37 weather this is a hardware or software issue idk i have only had mine since Christmas does anyone have a v 35 full rom so i can roll back the os and regain control of...


I just ordered A Quest 2 for my Granddaughters Birthday. It says unable to complete. Why?