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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

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TSKGPage by Level 3
  • 1756 Views
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 10704 Views
  • 136 replies
  • 14 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Conection problems

Hello, my Oculus rift S sensor isnt connecting to the computer, even though I have tried every thing in the oculus support and have followed all the instructions. Please help, thank you.

Horizon

It still not letting me download it it’s saying coming soon still

Right controller not turning on

Our right controller began lagging and not tracking properly. We replaced the battery and added in the piece of aluminium foil as mentioned on other sides. This seemed to work for a short amount of time, then began lagging again. I have paired, unpai...

Anonymous by Not applicable
  • 174 Views
  • 1 replies
  • 0 kudos

Quest 2 Aux port seemingly disconnected/malfunctioning

My aux port on my Quest 2 was working fine last week but suddenly it just stopped recognizing it. Whenever I plug in headphones, the Quest 2 continues to play audio through the speakers and doesn't even acknowledge the fact that they're plugged in. I...

Pls help me

My Oculus Quest 2 is not working. It‘s starts ,my Controllers are vibrats and it means that there is no Tracking . (But I cleaned the Cameras .) And then the Oculus is going in the Standby-mode….. Repeat. 

Oculus controller stick drift

So my left oculus controller has started drifting to the right. I've tried dealing with it as it was slight, but its gotten to the point where im unable to open menus as im constantly moving no matter what. What do I do?

Email

I have an old email that I can not access associated with my Facebook account. When setting up the oculos we were not prompted to create a pin. I can't change anything without pin or make any purchases. How do I get access to pin I never created?

Resolved! Quest Link showing black screen with 3 dots on AMD gpu

I just got the AMD Radeon RX 6500 XT today and tried to play VR on my computer with it. When I connect the wire, my computer and vr recognize each other but when I play a black screen with 3 dots stay on the screen and that's it. I had a 750ti that w...

Anker Charging Station

I had posted a problem with the Anker charging station concerning the fact that sometimes the headset would activate itself at some point after placement in the station.After getting nowhere with either Oculus or Anker (although Ankar was much more r...

Pixel inversion on Rift S

Hi !Anobody having horizontal pixel inversion here ? These lines are a bit annoying on some textures/colors, like green, grey, yellow. It seems to be the same issue that some Valve Index users are complaining about.

Resolved! The referral link doesn’t work?

I have once clicked the referral link from my friend and clicked accept and browse the products intro. a few days ago, but when I click the link again and prepare to purchase the Quest2 today, however, the message says that I have already accepted hi...

w51687 by Level 2
  • 302 Views
  • 1 replies
  • 0 kudos

Can't add payment

I've tried adding 2 different cards as a payment method, the first says there was an error and to check my card info yet I've checked multiple times and it's fine, for the second one it says invalid card ID even though I've put it in multiple times a...

Quest 2 left controller will not turn on

The left controller of my quest 2 stopped tracking. Changed batteries. Brand new ones!! It wouldn't even wake up. I went into the android app and unpaired both controllers as I researched was a possible good fix. I can't even get the light to come on...

Beat Saber not appearing in Oculus Library

I bought beat saber the day I got my Quest 2 in the VR store within the headset. The game works fine, although now that I have it linked to my PC the game will not show in my oculus library on the PC app. I am logged into the same and only Oculus acc...

SIDEQUEST - 3rd party apps gone - before you reset to factory

I found my 3rd party apps had suddenly disappeared from the 'Unknown Sources' menu. Everything was fine the day before and nothing new had been installed or changed. I also was unable to connect to my Q2 via iPhone app. After logging on/off everythin...

Resolved! Red X and Pink Circles on Guardian Floor

So lately every time I boot up my Quest 2 and the Guardian comes up there is this red X in the middle of it with numerous pink circles spaced out over the sides of the floor. Then normally disappear once I'm in my Home environment, but tonight the we...

Oculus Software won't install

Long-story short; a Windows update forced me to do a clean install of Windows on my SSD. I didn't save anything from the previous install--wiped the SSD and started fresh. I am unable to install the Oculus software now. The installer runs to what app...

Rift S USB Connection issue ?

So here's these 2 and it's giving me this error have done everything and i'm crying and upset cause source of contact with my friends (VRChat) and streaming .... would love some help (also tested audio in my headset and still works) so is it the head...

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Drakeos by Level 4
  • 1203 Views
  • 17 replies
  • 1 kudos

Resolved! Do we need to be in the same country?

Hi! I have got a referral link from a friend from USA. And I live in Norway. It says it is activated. And I can’t activate another one.but do we need to be in the same country for it to work. For I have seen post here before. That they say we need to...

Re-enable Ethernet to USB

I am hoping that the developers will see this message and consider re-enabling ethernet-to-usb. I am a competitive VR gamer and I have a disadvantage in terms of ping jitter when playing against pcvr players. The usb-to-ethernet driver was removed in...

EnvyEm by Level 4
  • 1240 Views
  • 6 replies
  • 12 kudos

How to use headset for employees.

Hi. I understand the whole process with Facebook accounts and the limitations of 3 account per headset. But how is it supposed to be able to be use a headset (or several) with multiple users? We would like to offer our employees to use and test VR he...

Anonymous by Not applicable
  • 233 Views
  • 4 replies
  • 0 kudos
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