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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3128 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Error message when adding card

I just purchased and received the Quest 3. Charged it and put it on. Got a message to subscribe and get 6 months free. OK. Tried to add my Visa card and get an error message that it can't be added. Now they want me to send a bank statement to them? H...

Seppuku5 by Honored Guest
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! Meta lost my controller to replace

I have successfully got approved for my Quest Pro Right Controller replacement. It stop pairing. It was received by Meta They lost it and then after that. I have just been back and forth with a new agent every single time for 3 months.They all have t...

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Missing beat saber music

I haven’t used my Quest 2 for several months and now none of my purchased music is showing up in beat saber. But they are in my purchase history

bzsimpson by Honored Guest
  • 258 Views
  • 2 replies
  • 0 kudos

Quest 3 Right Controller wont pair

I’ve had the quest 3 just over a month now, 5 days outside the return window from the local target where I purchased the headset, and after maybe 5 days of not using it the right controller will no longer connect to my headset. I have power to the co...

Manually Set Desk Height in Meta Horizon Workrooms

How can we manually set the desk height? It doesn't seem to be possible for me, I set the size and the height moves up 3 or 4 inches above my desk which is jarring.I have a two tier desk, with the screens raised higher, I need the height of my virtua...

Resolved! 2 headsets one account want to play games together

i own 2 quest headsets one original quest and a quest 3. I gave my original headset to my grandson who lives two states away. He uses my account so he has access to all the games that i do. We want to be able to play games against each other like bow...

Missing replacement controller

Hello can you please help me I shipped my headset and right controller back to Meta 20 Jan, in the same box per staff advise. Warehouse lost my controller It's now been almost a month and the specialist team has been "looking" into this for over a we...

Meta, multi-tasking isn't really multi-tasking m

Simply put, I really wish apps on the tablet weren't parented to the menu. If I have to pause a vr app to look at a tablet app, that isn't multi tasking, that's stopping one task to do another and then closing it down and resuming.I expect there are ...

Resolved! Q3 Horizon Feed app crashed issue (Explore App stop working)

  Quest 3 app Horizon Feed do not work and crashes with this message : "the App Explore stop working". See attached picture. Every time the Q3 is started it appears the popup error message above. I red on Meta article that the Explore App is an old a...

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non-approved In-App Purchase

Hello,I have been getting the run around with Meta support and was told to take this to the forum by Ruba in Customer Support. So, here goes. My son mistakenly entered my account and made a series of transactions via in-app purchases in RecRoom and G...

Isharp1 by Honored Guest
  • 104 Views
  • 0 replies
  • 0 kudos

Meta Device RMA replacement has been delayed

I returned my device under an official RMA over two weeks ago. It was received and confirmed received 12 days ago now. The email that confirmed that said a replacement would be issues within 2-3 working days. When it wasn't I spoke to support who sai...

ChipTivo by Expert Protege
  • 2350 Views
  • 20 replies
  • 1 kudos

Tracking lost

I got the dreaded "tracking lost" message when I powered on the headset yesterday. After doing a factory reset, the headset is completely unusable as I cannot set it up. Controllers cannot be used interact with the headset. Has anyone figured out how...

Pvnrth by Honored Guest
  • 146 Views
  • 2 replies
  • 0 kudos

Resolved! Meta quest 3 owner change

Bought a Quest 3 for the family, wanted to set up a family account that all could use. My 17 year old ignored that and set up the device with his own Facebook account and now appears as “the owner”. From what I can see the only way to change this is ...

Smalz19 by Honored Guest
  • 423 Views
  • 2 replies
  • 0 kudos

Lost controllers

Sent in my headset & controllers for repair. Meta sent back a refurbished headset minus controllers. Still waiting on a response from support. I think they've lost them. Also why is everything online ,is there no UK phone number. So frustrating heads...

Request for Virtual Reality Headset Donation

Dear Oculus Team, I hope this message finds you well. I am writing to express my deep passion for virtual reality experiences and the profound impact they can have. Living in a financially constrained environment, acquiring a VR headset has proven to...

Resolved! PC Oculus Store issues, unable to download most past titles:

For the past month I continue to have issues with downloading past titles. I have many great games I would like to play that state "Sorry we can't install ____ Please visit Oculus Support. I have done fresh installs, installed on a separate computer....

shogunmn by Heroic Explorer
  • 50511 Views
  • 503 replies
  • 17 kudos

Phone will not pair to headset

I have a quest 2 and I factory reset it because some of the the games won't work, well I tried reconnecting to my phone after I removed the quest 2 out of the app and when I try to connect it, it said "usable to connect to head set. " I've been tryin...

Rift S "DisplayPort" not working

My Rift S recently just stop working because of this well-known DisplayPort issue. The issue I'm talking about is where after connecting the Rift S, both connections will seem OK for a few seconds, but then the DisplayPort disconnects and you're left...

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Alex

Mon casque est brisé ou puis-je le faire réparer 

Pairing issue!!!

My headset won’t pair to my phone no matter what.. I decided to reset my oculus and distorted the oculus form my account and now it won’t connect with the pairing code and won’t work with everything I tried

RexCex by Honored Guest
  • 247 Views
  • 7 replies
  • 0 kudos

No support for me and my son on suspended account.

Hi, I gave my son a VR headset in December for xmas and in January he turned 10, now his account is suspended and I dont get any support, how can I appeal or how to get refunded from the games I bought if I open a new account for him or how to transf...

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