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black line now showing

Nrb77
Level 3

Black lineBlack lineThis backline showed up and is at the very top of the FOV at home and in games. I got the oculus only this Friday I had been on the browser and when I returned to the Home Screen I got this line I have done 4x reboots and cleaned both lenses but still no luck. Any help would be great thx

 

Ps I think it is burnt pixels?

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there! We totally get that display issues negatively impact your VR experience, so we want to assist you to the best of our ability! We would like for you to visit our support page and submit a ticket with that screenshot so we can help you further!

It funny as all I see is don't leave in the sun but this happened at 11pm at night plus I have talked to someone now ticket number. thanks for the reply.