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black screen but I can still hear audio

artishabing
Level 2

The problem started with half my screen being all black and had a trail effect and now it’s gone all black (it’s kind of lit up though)

I can still hear the audio from the headset and when I cast to my oculus quest 2 everything is fine on my phone but on my headset it’s all black and it’s been like that for around 1-3 months please help

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, artishabing. We don't want anyone to have an unusable device, and we would be happy to help you troubleshoot this issue! Please try to reboot the Quest 2 using the steps below.

 

  1. With the headset on, press the power button.
  2. Select Restart.
  3. You will see a power off/restarting message, after which the Quest will power down and restart.

If that doesn't work, please look into Oculus cloud back-up here: https://metaque.st/CloudBackup, then try factory resetting your device using the steps below.

 

  1. Tap "Devices" to find your headset.
  2. Tap the headset you want to reset and then tap "Advanced Settings."
  3. Tap "Factory Reset" in this menu and confirm your choice by tapping "Reset."
  4. Now just wait for your headset to go back to factory settings.

If none of the steps work, then we would be happy to look into this further for you over a support ticket here: https://store.facebook.com/help/support/quest.