08-09-2022 06:14 AM - edited 08-09-2022 06:27 AM
I have enabled hand tracking, removed the controllers out of headset sight, but it doesn't switch to hands.
I just don't have any hands🤷
Does anyone here know what I'm doing wrong and what I can do to fix this?
Solved! Go to Solution.
08-10-2022 02:15 AM
I tried something else today and that fixed it.
I've put the headset on without touching the controllers first.....means, I didn't "wake them up" and that fixed it.
I've hands now and can use hand tracking.😁
08-09-2022 08:37 AM
Hi Choleni! We'd love to help you get hand tracking working properly. It's a cool feature to experience.
To start, we'd like to make sure headset tracking is working properly so please check the following:
Please let us know if these tips help and we'll be here to help further if needed. Thanks!
08-09-2022 11:45 AM
Thanks for reply.
I had all of this - except of trying an other room - already done.
Just tried that....without success.
I've also deleted the guardian history and set a new one.
And I don't believe it's a problem of the cameras....if I enable space sense, they can "see" my hands.
08-09-2022 12:31 PM
Thanks for getting back to us. And just to confirm, are your controllers working and tracking properly?
08-09-2022 12:51 PM
They do...I'm playing beat saber with them.
08-09-2022 01:16 PM
Okay, that's great to hear. We'd like you to try disabling Hand Tracking and then restarting your headset by holding the power button for 30 seconds, then turning it on again. After it reboots, enable Hand Tracking again and see if it kicks in for you. Thanks!
08-09-2022 01:48 PM
I've already done that too...sorry, I forgot to say that.
But I'll try it tomorrow once more, I'm not sure if I disabeld hand tracking before restart....for today my vr day is over.
08-09-2022 02:02 PM
We'll be waiting to see how it goes. Feel free to PM us here or reach out to our email and live chat teams here: https://metaque.st/Support
We're ready to look into this deeper with you whenever you'd like. Thanks!
08-10-2022 02:15 AM
I tried something else today and that fixed it.
I've put the headset on without touching the controllers first.....means, I didn't "wake them up" and that fixed it.
I've hands now and can use hand tracking.😁
08-10-2022 07:46 AM
Good morning, Choleni!
We hope you're doing well this morning. We are excited to hear you're finally able to use the hand tracking feature! See we believed in you, and you showed yourself! Awesome teamwork!
Thank you for taking the time to work out this issue with us. We hope you continue to soar in VR, please remember if you need any help we will be right at your service!
Have an amazing day!