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i dropped my headset now its giving me a black screen

ESC_Carp
Level 2

so i was playing gtag and i got jumpscared and when i jupped the headset strap was sweatty and loose and it fell off and hit the ground, after hitting the ground i picked it up and unlick other times this happened it wont turn on. Its a constant black screen and im thinking it might have unplugged the battery somehow im not sure iff i can repair that myself or if i need to send it somewhere to get it repaired i hope something here can help.

2 REPLIES 2

It could be just about anythng unfortunately. All you can tell from a black screen is that the headset isn't running. It could be a dislodged wire or a cracked ciruit board, with lots of other possibilities in-between. If you are a competent electroncs technician you could dismantle the headset to look for anything obvious (look on YouTube for disasssembly videos) but you need to be ready for it to be dead. They aren't readily repairable as Meta do not supply parts or provide a repair service.

OculusSupport
Community Manager
Community Manager

Oh noo!! 

 

Experiencing a black screen with your headset can be very painful! We do understand accidents happen, so let us see what we can do here. 

 

We will like to look at your headset via private message. This will allow our team of specialist to have a one-on-one with you and get all the details we will need. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!