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left headphone not working

Level 2
hi guys, my left headphone quit working, i can make it work on off moving the strap, any fix for this, very dispointed i was one of the few who pay 600 bucks for this system and is all ready broken, i dont play stand up games always seated never dropped unit or pull on cable.

Level 3
Happened to me once but I just removed it and screwed it back in and it was fine.  In my case it just became loose. 

Level 2
one of my headphones is not working.  The left one is not working.  If i switch the left and right the problem follows the left which leads me to believe that it is not an issue with the strap or contacts