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non functioning quest2

molsonWill
Level 2

Hi, i have a 6 month old quest 2 . last night i started it up and saw an image which looked like a cpu (chip).

when it fires up there is a stationary guardian area to the side which if i step into turns the screen black. when i'm outside the space i can see every thing as normal (my kitchen) including the controllers. the occulas button repositions the guardian but then because i am in it i see nothing. when i press the button to turn it off i see what should be there and so can turn off normally. 

Any help ggratefully recieved, William.

3 REPLIES 3

molsonWill
Level 2

Also if you factory reboot can you get your purchased games back?

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @molsonWill you purchases are attached to your account, as long as you sign in with the same account you will be able to redownload your purchases. 

YMGstarfish
Level 2

that seems like a hardware problem