07-03-2022 04:09 PM
so the issue i'm having is that nothing will load properly. ill turn on my headset and the explore page, my profile, and other apps won't load or update properly. when i try to play a game it will start to load then send me back to the menu. its up to date and i've restarted it multiple times and it still won't work properly. so far rec room has stayed at 163mb and won't update any further. in the past in order for my apps to update i've had to start the update then play a different game because it would take too long. is there any thing i could do to fix this issue or issues? or anything y'all can do to fix this oculus
07-03-2022 05:02 PM
i’m having the same issue. lmk if you find a solution i’ve tried going through the app and everything
07-03-2022 05:26 PM
Hey Dilpop! We know it can be discouraging to not have access to your account and library, so we'd love to help! To start off, we would like everyone to share this is a known issue and we are currently working on this to fix it or everyone.
With this being said, could you be so kind as to answer the following:
Along with this, could you please try out the following:
If that doesn't seem to help, feel free to reach right back out for some other possibilities!
07-03-2022 06:47 PM
yeah ima reply to this as well. I only have one account and haven't changed the password. so far I've attempted restarting the headset multiple times and the problem is still there. I tried the steps and it still didn't work
07-03-2022 07:41 PM
Thank you so much for than confirmation, tinywaldo2003! As for now, if the steps provided in the known issue post didn't seem to help, we do have one more thing which could help:
If this also doesn't seem to fix the issue, the next best suggestion we could provide is to hold out while we work on getting everyone's account back up and running properly.
07-04-2022 05:04 AM
if I do a factory reset will I still have access to my apps and account?
07-04-2022 10:40 AM
A factory reset will wipe all content from your headset. However, everything will still be on your account! You will just need to redownload your apps and everything once you set your device back up after the factory reset. You can find some more info about factory resetting here.
You'll probably also want to check out our Cloud Backup feature that saves app data and in game progress. If you're having problems with your headset, it is possible you might not be able to enable it. However, you can still check to see if and when your apps were last backed up by following the steps under "View apps supported by Cloud Backup".
07-04-2022 03:26 PM
well it didn't work because every time I let go of the power button and the volume button it would start up like normal. how long would I have to wait for this issue to be fixed?
07-04-2022 03:52 PM
Thanks for keeping us updated on this issue, @tinywaldo2003. We're sorry to hear you were unable to perform a factory reset using your headset. At this time, we do not have a timeline for when this issue will be resolved. Please be assured that our engineers are working on getting to the bottom of this so everyone can access their content again as soon as possible
07-05-2022 03:25 PM
i noticed this a few days ago, i’ve had my account for a while it isn’t new. i’ve tried to log out and in in the app and restart my oculus but that’s about it.