so the issue i'm having is that nothing will load properly. ill turn on my headset and the explore page, my profile, and other apps won't load or update properly. when i try to play a game it will start to load then send me back to the menu. its up to date and i've restarted it multiple times and it still won't work properly. so far rec room has stayed at 163mb and won't update any further. in the past in order for my apps to update i've had to start the update then play a different game because it would take too long. is there any thing i could do to fix this issue or issues? or anything y'all can do to fix this oculus
Hey Dilpop! We know it can be discouraging to not have access to your account and library, so we'd love to help! To start off, we would like everyone to share this is a known issue and we are currently working on this to fix it or everyone.
With this being said, could you be so kind as to answer the following:
Along with this, could you please try out the following:
If that doesn't seem to help, feel free to reach right back out for some other possibilities!
Thank you so much for than confirmation, tinywaldo2003! As for now, if the steps provided in the known issue post didn't seem to help, we do have one more thing which could help:
If this also doesn't seem to fix the issue, the next best suggestion we could provide is to hold out while we work on getting everyone's account back up and running properly.
A factory reset will wipe all content from your headset. However, everything will still be on your account! You will just need to redownload your apps and everything once you set your device back up after the factory reset. You can find some more info about factory resetting here.
You'll probably also want to check out our Cloud Backup feature that saves app data and in game progress. If you're having problems with your headset, it is possible you might not be able to enable it. However, you can still check to see if and when your apps were last backed up by following the steps under "View apps supported by Cloud Backup".
Thanks for keeping us updated on this issue, @tinywaldo2003. We're sorry to hear you were unable to perform a factory reset using your headset. At this time, we do not have a timeline for when this issue will be resolved. Please be assured that our engineers are working on getting to the bottom of this so everyone can access their content again as soon as possible