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occulus quest 1 link wont load

thomhunter
Level 2

hi i have a oculus quest from 2020 after some time i tried playing with it again only to find out my quest wont load oculus link ik keeps loading and nothing more i have tried reseting and severel other tips from the internet.

does anyone had the same problem or know how to solve it?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey thomhunter! We'd love to help out! Please attempt the following steps to potentially get your Link capabilities to work properly:

  • Check for graphics driver updates
    • Here are some links to Nvidia and AMD driver update support pages!
  • Repair your Oculus PC software
    • Go to www.oculus.com/setup scroll down to Oculus Rift S and click Download software.
    • Select Repair.
      • If Windows asks you if you’re sure you want to open this file, click Yes.
      • If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
      • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
      • Please remember to re-enable your antivirus software once you've completed the repair.
    • Allow the repair process to run, download and install.
    • Launch the Oculus PC app.
  • Check for Oculus driver updates
    1. Close the Oculus app.
    2. Press the Windows key + R on your keyboard to open the Run command.
    3. Enter C:\Program Files\Oculus\Support\oculus-drivers.
    4. Open oculus-driver.
    5. Open the Oculus app and then try to connect your headset again.

If these steps don't prove useful, please submit a support ticket through the link here: https://metaque.st/Support! Scroll to the bottom of the page to the button that says "get support" to start your support ticket. Trough a support ticket, we will be able to collect your Log files to get a better look into what could be causing this issue! in order to collect your log files, please follow the below steps:

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your next support response.

We hope this was able to help! Please let us know if you have any questions or concerns about submitting a support ticket with your Log files!