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oculus apps and profile not loading

6iron
Level 2

my oculus quest 2 won’t load any apps in library or my profile or anything i’ve tried many solutions but none of them work

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi there! We'll be happy to help get your profile back on your headset. To start, please follow these steps:

1.) Open the Oculus phone app and make sure you're logged into your account.
2.) Go to Menu at the bottom.
3.) Make sure your Quest 2 is powered on, then select it from the list of devices.
4.) Once connected, let it sit for 3-5 minutes, then reboot the headset.

 

If that doesn't help, then please factory reset your headset by following THESE steps. If you need help past this, please PM us or click HERE to submit a support ticket. Thanks!