12-30-2021 09:13 AM
I am having a hard time getting my oculus link to work well on my pc. I have watched hours of videos on youtube and cannot find any permanent solution. If I uninstall the oculus app 100% off my computer and re download it, oculus link works for one session then when I reboot to play the next day I get a black screen whilst waiting and then it boots me back to the quest 2 Home. I have more than enough power to back it with a RTX 2070 but still am having issues. also I am using the USB C - USB C.
12-30-2021 09:17 AM
Hey there stanolopolis13, we always want to make sure players can play the games they want. We'll do our absolute best to you back into the game again and get your Oculus experience up to 100%! Below we've outlined some troubleshooting steps you could try to ease any potential link issues.
Are there any updates to Windows/GPU/USB?
Sometimes there may be outdated drivers or pending updates that could interfere with the Link and its performance. I've included a guide on how to check for updates to your drivers here! The article is titled for Rift/Rift S but applies to Quest/Quest 2 as well.
For Windows, there's an article on how to check for updates here!
If updates are found for either, make sure you restart your PC once they are complete, then try to use Link again.
Game Mode may conflict with some VR applications.
In Windows 10, there is a feature called "Game Mode". Game Mode appears to reduce or eliminate background processes and focuses performance on the active game. This could interfere with the Oculus software, as it needs multiple processes running simultaneously to function properly. Try disabling Game Mode, then attempt using Link again.
Try another cable
Some cables lack the ability to transfer power or data. It's ideal to use the official link cable or a third party USB C cable, and not the charging cable that comes in the box, as this is designed for charging the device and not for link gameplay. While some users may report the charging cable working for link capability, we cannot offer any guarantees.
Submit a Support Ticket.
Collect Oculus Diagnostic Logs and submit them in a support ticket here so that we may look over them and confirm any conflicting software, PC/System updates and inconsistencies.
If you have any questions, we'd be happy to help! Cheers!