Hey, does anybody know how to get in touch with oculus support for a controller drift issue with my left controller of the oculus quest 1? When i go to their support page i cant select anything to report a problem for a quest 1.
Any help is welcome because right now i cant play any games since i cant walk properly left or stand still because the controller drift is constantly moving to the right at given moments (not always but at certain moments).
Solved! Go to Solution.
It seems like the Quest 1 being missing was just an honest oversight. It's definitely being looked into and hopefully we get it updated/fixed soon. For now, you can go ahead and select Meta Quest 2 and you'll still get the help you need. The product selection page is to just collect as much information about the issue you're experiencing to make it easier on the agent who's assisting you.
As for the drift issue you're experiencing, try the following steps to see if it helps out:
If you're still having issues, definitely reach out to the Support Team for further assistance.
Hey there, Speedymichiel. We appreciate you trying those steps, and we know the importance of controller functionality, so we would be happy to pick up where you left off and provide some additional steps to try to get this resolved. On your Quest settings menu, open the Device menu, then look for Tracking Frequency in the list. Your choices are automatic, 50 Hz, or 60 Hz. Choose 60 Hz, let us know if that works!
Hey Speedymichiel! Thank you for letting us know! We want to make sure of a couple key aspects that improve tracking, please follow the list of steps to see if you are meeting the requirements for improved tracking:
We hope this helps! If not, please send us a private message and we can continue looking into other possible troubleshooting steps!