05-23-2022 01:53 AM
05-24-2022 08:38 AM
Hey there, tre.massaro! Your headset cycling like that is no good at all, and we'd love to lend a hand! To get started, let's make sure your headset is fully charged.
A reboot is an often overlooked solution to many of the issues we've run into. If that doesn't get you taken care of, let us know! Tell us a bit more, and we'd be more than happy to take a closer look with you.
Your Meta Store Support team is standing by and ready to assist in any way we can!
05-25-2022 04:51 PM
I have the same problem! Its very sad
05-29-2022 12:17 AM
I followed your advice but it keeps turning off after a few seconds of inactivity
05-29-2022 10:41 AM
Hey there! We'd love to help out, but we'll need a few questions answered to help get us started!
That inactivity timer is just how long it takes for your headset to enter sleep mode after not using the headset for some time. Meaning the headset will still shut off after a few seconds if the sensor in the headset by the lenses isn't detecting anything. We've just tested this in our lab, and it's most likely the case that sensor isn't detecting you.
06-01-2022 11:06 AM
Hey there! Just reaching out to see if you still needed help with your headset going into standby after a few seconds of use. We'd love to help out if you still needed help! We just need the answers for our previous questions, so that we can better assess the issue.
Let us know if you have any questions of your own, and we'd be happy to answer what we can!
11-12-2022 01:42 PM
11-12-2022 02:25 PM - last edited on 11-12-2022 02:26 PM by RoastPork
Okay, @BaaBeeY, thanks for letting us know. We'd like to look into this further with you so please PM us here or reach out to our email and chat teams by clicking HERE. Hope to hear from you soon!
02-06-2023 02:18 PM
I am also having the same issue with no luck
I have tried reseting it + factory reset.
What tends to happen is that the screen turns black but not off when pressing the button on the side loading dots pop up but nothing happens. Even after a factory reset the same problem occured. after a lot of turning on and off i got into the lounge. But the same thing kept happening. I made sure to do everything it saus above + on the internet.
02-06-2023 02:39 PM
Hey there, @KirbyJk! We don't like to see our users having this kind of issue with their headsets. We know how important it is to get this issue sorted out and get you back into the VR world. Not to worry. We recommend connecting with our specialized team here. We'll be able to assist you better with this issue with advanced troubleshooting. If you need help creating a ticket, please let us know!