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"Cannot open app turn on tracking" after upgrading to v29

AdrianRode
Explorer

Hi,

I've bought my Oculus Quest 2 a couple of days ago.

After upgrading firmware to v29 yesterday, I can't use Oculus Link anymore.

I get dialog box "Cannot open app turn on tracking", after clicking "Turn on tracking" nothing happens.

4 REPLIES 4

AerialMussel
Honored Guest

I had the same problem  Clearing the guardian boundary and resetting it fixed it for me.

Maikohh
Honored Guest

I'm having the same issue. Neither resetting the guardian nor the headset has fixed it.

MetaQuestSupport
Community Manager
Community Manager

Hey there, definitely an odd problem to have. We'd like to look into this with you! Please click here to submit a ticket and include your Oculus Diagnostics Logs as well. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Amarax
Honored Guest

I had this same problem as well with a stationary setup. I reset the guardian boundary history and it worked, but it stopped working after I added a virtual desk. It worked again after I removed the desk.