05-21-2021 09:53 AM
Hi,
I've bought my Oculus Quest 2 a couple of days ago.
After upgrading firmware to v29 yesterday, I can't use Oculus Link anymore.
I get dialog box "Cannot open app turn on tracking", after clicking "Turn on tracking" nothing happens.
05-21-2021 10:56 AM
I had the same problem Clearing the guardian boundary and resetting it fixed it for me.
05-21-2021 07:28 PM
I'm having the same issue. Neither resetting the guardian nor the headset has fixed it.
05-22-2021 12:13 AM
Hey there, definitely an odd problem to have. We'd like to look into this with you! Please click here to submit a ticket and include your Oculus Diagnostics Logs as well. Thanks!
05-22-2021 09:18 AM
I had this same problem as well with a stationary setup. I reset the guardian boundary history and it worked, but it stopped working after I added a virtual desk. It worked again after I removed the desk.